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MBI Autoguard: Warranty reviews

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1.29
Based on 10 reviews, last reviewed 14th Sep 2023
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Latest highest rating:

5

Paid in full Turbo died on me. Luckily Autoguard picked up the bill worth thousands. Quick and efficient. Thank you! Reviewed on: 26th June 2022
Jo Erticle's avatar
Jo Erticle

Latest lowest rating:

1

Cowboy company My husband took this warranty out with garage two months ago when he changed car. He didn’t like the car so changed his car at a different garage. He ... Read more Reviewed on: 14th September 2023
Cowboy company AVOID!!!!'s avatar
Cowboy company AVOID!!!!
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Looking for reviews of MBI Autoguard warranties? At Smart Money People, we collect customer reviews from people like you, so that our community can find the best products out there. If you're already got a MBI Autoguard warranty please leave your own review and help others!

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MBI Autoguard Warranty reviews (10)

Cowboy company

1
My husband took this warranty out with garage two months ago when he changed car. He didn’t like the car so changed his car at a different garage. He rang company to cancel warranty and get refund for remaining months but they refused and said no refund due. We were never told that money would not be refunded if we sold car. We have lost £300. Any warranties we’ve had with other companies, we have never had a problem with and will refund money. This company is a joke!!!! Reviewed on: 14th September 2023
Cowboy company AVOID!!!!'s avatar
Cowboy company AVOID!!!!

Cowboys

1
Stay well away from this lot guys. Buy a warranty or a car from a garage who uses these and it is not worth the paper it’s wrote on. If your car develops an issue you need to contract them and advise them of the issue. You then need to take it into a garage (must meet certain criteria) for a diagnostic which I did at the cost of £54 an hour as my car developed a loud knocking sound. Following the booking I was contacted by the garage advising it was an issue with the rear breaks. I was aware that the warranty does not cover such items as this is ware and tear (covered less than 500 mile since purchasing I must add). The garage would not get involved with this company as they said previous experiences in the past resulted in them waiting weeks for payments. I asked the company for a time scale before collecting the car and was Informed they operate a 5-10 working days to pay for authorised work but may be earlier. Once you have the diagnostic you need to email proof through and within a couple of hours you will have a decision. What garage can or will hand over your car and wait potentially 1-2 weeks for payment? On top of this I need my car back for work and with a bank holiday this is even riskier. As a result I collected the car by paying for the diagnostic myself however some people won’t be fortunate enough to be able to do this. I sent the paperwork through to claim the diagnostic fee cost back. About 3 hours later I received a blunt reply saying they don’t cover breaks, I explained I’m aware and just want to claim back the diagnostic fee. Another blunt reply advising that’s not possible as per the T&C they only cover the diagnostic fee IF the fault IS COVERED! I explained that when I have bought a car with warranties in the past they take the car in, check it out and if it’s covered they sort and if not they advise and it’s then my choice to collect or authorise work at my cost. I explained it’s a warranty that isn’t a warranty as you should have total piece of mind not worrying about something costing you. I asked them to cancel the warranty as it’s nothing like other companies and it’s not fit for purpose and the chances of them paying for work is extremely slim (mine is a premium warranty I must add), covers up to £65 max labour rate and £500 claim limit so not really going to touch the sides if it meets the criteria. Informed I couldn’t cancel the warranty as it’s been more than 7 days so outside the cooling off period! Im going to now take it up with the garage who I bought it from. Poor attitude from this company who just don’t care and hide being the old Ts and Cs statement. Take out your warranty with a main agent not these cowboys. Reviewed on: 25th August 2023
Lee T's avatar
Lee T

Waste of money

1
We have put two claims in and both rejected. Oil leakage not covered,and diff bearings failed, classed as wear and tear.. what's the point? All failed part could be classified as so . Don't waste your money buying one. Reviewed on: 4th August 2023
steven kemp's avatar
steven kemp

Would be 0 stars if possible.

1
Would be 0 stars if possible. Policy is genuinely not worth the paper it is printed on and i currently have a complaint registered with the financial ombudsman about them. Con artists and thieves. I recommend you stay clear of them. Reviewed on: 21st June 2023
Andy Raj's avatar
Andy Raj

Scam

1
Just don´t do it, keep your money and find a different insurer Reviewed on: 6th February 2023
Carlos Garcia's avatar
Carlos Garcia

Scammers

1
Don't take this warranty. Waste of money When you need to make any repairs, they are not gonna pay you nothing. Scamming. Reviewed on: 23rd January 2023
Laurentiu Avram 's avatar
Laurentiu Avram

Paid in full

5
Turbo died on me. Luckily Autoguard picked up the bill worth thousands. Quick and efficient. Thank you! Reviewed on: 26th June 2022
Jo Erticle's avatar
Jo Erticle

Wish I could rate a 0, robbing scammers!

1
If I could rate 0 I would. I purchased my car with a 6 month warranty, today went to get my rear windscreen wiper repaired (states in the autoguard warranties policy windscreen wipers and mechanics are covered) and was told by 3 separate sales men from autoguard that this element is not covered due to water damage (which was not and could not be proven just assumed). The sales men were putting words into my mouth and also lied to me about what my mechanic had said. They basically said they would not pay for the wiper to be fixed because they ASSUME it would be caused by water damage. I am utterly disgusted with this customer service and will be taking this further as this company DO NOT provide the full service that they CLAIM to offer. Look else where this business is a SCAM. Reviewed on: 6th December 2021
zoey365@hotmail.co.uk's avatar
[email protected]

AVOID!! AVOID!! AVOID!!

1
We where sold this service when we bought our motorhome. The dealer said it was the best thing ever!! Which in my opinion it’s not!! So far we have tried to make two claims both of which have been refused. First claim was for a coolant pipe which was refused apparently not covered as it’s made of a perishable material?? Second claim was for a faulty door mirror. Which folds in when your on a motorway. Again this is not covered because it’s not a mechanical or electrical failure?! You would have thought a faulty mirror on a motorhome was more of a safety issue? With a claim being a max payout of £500 if something did go wrong and Autoguard actually stood by it you would still more than likely be out of pocket. We have been told that we must take our vehicle to the company we bought it from next year to keep our 2 year warranty valid. To be honest I don’t think this will happen as why would I pay over the odds to get a service done that keeps a warranty valid that doesn’t cover any repair. Pointless!! Reviewed on: 4th April 2020
Willie Campbell's avatar
Willie Campbell

Rip-off

1
They are scam. They do not pay out for "consequential damage". This means if a part breaks, they will only pay out for one part broken. Not for anything else that has also broken as a result of that part. If a part of the engine breaks and so the engine is damaged. Which could be expensive they will only pay out for the small part that was the cause. Reviewed on: 10th March 2017
Anon's avatar
Anon

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