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Domestic and General: Warranty reviews

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2.18
Based on 93 reviews, last reviewed 22nd Jan 2026
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
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26%
See only 4 star reviews
3%
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9%
2 star
See only 2 star reviews
0%
See only 1 star reviews
62%

Latest highest rating:

5

Bought washing machine ,also jewellery ,both good co... Bought washing machine ,also jewellery ,both good cover n price. Customer care good when talked to them ,lost my details !. Reviewed on: 5th September 2025
Philip Storey's avatar
Philip Storey

Latest lowest rating:

1

If I could leave a minus I would. If I could leave a minus I would. PLEASE DO NOT PAY FOR A PLAN. On the 12th September I called D&G in relation to my very old washing machine which ha... Read more Reviewed on: 23rd September 2025
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Teresa
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At Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if you're an existing Domestic and General customer - please share your experiences with our community in order to help out others!

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Domestic and General Warranty reviews (93)

Very Poor Service

1
Originally took out policy on appliances on 8/4/22. Was supposed to receive email that day or next with the policy info. Also, policy info would be provided by regular mail in 7-10 days. Did not receive email and called again. Email address had been input incorrectly. Was told that I would receive email the next day. I did finally receive an email that allowed me to create an on-line account; but still no information pertaining to the policy. When I attempted to create an account, based on the received email, their system wouldn't allow it. System kept indicating that the zip code I was inputting was not valid. As of 9/8/22 I still had not received policy in mail. I called and was told that the original email that is sent out is only sent once. If it goes to the wrong address -- tough!! No way to resend it. (What a hell of a way to run a business.) I asked the representative I was speaking with about the inability to create an account due to the zip code issue. She suggested it was possibly a system error and I could try again tomorrow. This was at least my third attempt at creating an account, on different days, with all attempts failing due to the same issue -- invalid zip code. The representative went on to say that there was nothing she could do about not being able to create an account -- no referral to someone else, nothing!!! At this point, I decided to cancel this plan. Now, I'll wait to see if I actually receive my refund and no future charges are placed on my card. Reviewed on: 8th September 2022
Keith Philley's avatar
Keith Philley

Appalling cover and company

1
Appalling cover. You pay whilst appliances in warranty period, it turns out for accidental damage only. Once out of warranty they bump up prices (& say told me in email that probably went to junk). Then phone up to complain and complains dept wont take phone calls (I wonder why?!!) and I ask about claiming for accidental damage and they say that accidental dints etc not covered! Treatment disgraceful, my advice is avoid D&G, dont waste your money. Reviewed on: 26th August 2022
Stephen Andrew's avatar
Stephen Andrew

Great company

5
Always finding ways to save us money and ensure we are protected the best Reviewed on: 15th August 2022
Caroline hayes 's avatar
Caroline hayes

Best Home Appliance Insurance

5
Just recently had an unbelievably great experience with Domestic and General. They sent an engineer to check on my washing machine which I earlier reported as it wasn't working. The engineer checked it and found out that it was unrepairable. Domestic and General kept their word that if they can't repair, they will replace. After 4 days we were a happy family with a brand new washing machine delivered and installed totally free of charge. Reviewed on: 13th August 2022
Sireli Uluilakeba's avatar
Sireli Uluilakeba

Very good Company

5
I have had more than one insurance with them,very quick to have repairs carried out,bought a new washing machine through their reward scheme saved nearly £300. Reviewed on: 12th August 2022
fkh's avatar
fkh

Fantastic service

5
White line appeared on my TV. Booked repair online. Was booked for 2 days later. The engineers called me the next day asking for pics. Once sent, received a text that they'd be replacing. Not long later got an email with an argos voucher. Managed to get a bigger TV and only had to add £5 plus delivery. To confirm, booked repair online on the Monday, by weds night, around 8:45pm, new TV was in my bedroom. Reviewed on: 9th June 2022
Jah Laydij Huntez's avatar
Jah Laydij Huntez

Waste of time and money, worst customer service

1
one hour on the phone to file a claim, spoken to 11 people because I am keep getting transferred after asking not to me, I have been disconnected 2x, still calm and respectful to all the reps but they keep transferring me. its impossible to cancel as well. I will have to call my CC b/c they refuse to cancel the service Reviewed on: 19th May 2022
Denise Keshani's avatar
Denise Keshani

The best excuse ever not to visit

1
AVOID after being in a queue for 37 mins , I got to speak to someone who told me I had to go to Hotpoint even though my fridge freezer is HiSense once there I got sent back to D&G who then gave me a phone number for Hotpoint I told them I now had been on phone for 52 minutes I explained I had already been put through to them , her response was well theres no engineers in your area for the near future , and did I want to fill in a complain form , 3years paying first attempt to claim Reviewed on: 10th May 2022
Darren Gallagher's avatar
Darren Gallagher

Avoid avoid avoid

1
Run away from this company as fast as possible. Between D&G, Whirlpool and Hotpoint, they can't arrange an engineer revisit to save their lives. I got passed from call centre to call centre saying they can't help, just kept getting asked to try calling a different number. The icing on the cake was the last number they gave me was no longer in use. It's Frankensteins monster of insurance companies. Will definitely leave before my next renewal and I won't look back. They are not worth the money I'm paying. Tldr: avoid at all costs, I beg you. Reviewed on: 28th April 2022
Misbah Ahmed's avatar
Misbah Ahmed

Worry free Appliance insurance

5
Most of my Appliances are protected by domestic and General, it’s Easy to deal with customer services and user friendly app, I would definitely recommend them to all family and friends Reviewed on: 31st March 2022
Kamel Malik's avatar
Kamel Malik

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