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Domestic and General: Appliance cover reviews

View other Domestic and General products
2.55
Based on 99 reviews, last reviewed 2nd Sep 2026
100% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
25%
See only 4 star reviews
4%
See only 3 star reviews
8%
2 star
See only 2 star reviews
0%
See only 1 star reviews
63%

Latest highest rating:

4

Cover tends to be fairly priced and they offer month... Cover tends to be fairly priced and they offer monthly and one off payment plans. Reviewed on: 2nd September 2026
Shay's avatar
Shay

Latest lowest rating:

1

The engineer did not turn up when it was scheduled a... The engineer did not turn up when it was scheduled and no prior warning. When he eventually turned up on 10 August he hoovered around the condenser of... Read more Reviewed on: 12th August 2026
Rosemari G's avatar
Rosemari G
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About this product

With Domestic and General you can cover a range of home appliances.

Cover all types of appliances including fridges, washing machines, dishwashers and cookers. Domestic and General policies cover over 100 brands and you get unlimited repairs.

Domestic and General appliance cover reviews help you find out what it’s really like to be a customer. If you’ve used Domestic and General before, you can also leave a review and share your experience.

Review Domestic and General: Appliance cover now

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Domestic and General Appliance cover reviews (99)

Shambolic

1
Shambolic! We had someone come to look at our broken fridge. He said there’s a part he needs to order and would come back..then he came back a week later with a completely broken unusable part, now we’ve had 2 more cancelled appointment’s DURING the time slots! (7am-10am and cancelling at 9am) we have now both taken 4 days off work for this and haven’t had a working fridge for over a month! Send a complaint twice and completely ignored. Joke of a company Reviewed on: 28th November 2022
M S's avatar
M S

Shocking customer service.

1
After waiting for a repair guy to visit my tumble dryer was written off. A week later I had to chase up my replacement was given a link for what was available. I picked 1 of the few that were actually in stock received an email confirming my delivery date which was almost a week later. The day arrives no further correspondence so I called them up. Get told that the one I ordered wasn't in stock and it would be delivered in just over a week's time. Fast forward too today new machine arrives fine but no instruction to remove old appliance even though I paid for it too be removed. Again get onto the phone to be told there is nothing they can do as they instructed it to be removed. It's still here. I contacted the company who delivered it and got the rudest women I've ever had the misfortune to talk too who told me too shut up so she could get a word in. So I'm out of pocket stuck with machine i now have to pay out again too have removed and there has been no attempt to correct the issue or make it right for me! Really poor experience and am tempted to remove all of my policies from them if this is how a loyal 10+year customer gets treated. Disgusting. Reviewed on: 10th November 2022
K3nbphotography's avatar
K3nbphotography

Fairly priced

5
I have most of my items insured for less than £30, the engineers are excellent, very knowledgeable. Can book every repair from the app, including a time slot and the engineer let's you know when he is on route with an ETA Friendly and polite customer services Reviewed on: 13th October 2022
Steven's avatar
Steven

Great company for home appliances insurance

5
Amazing company with quick response to call out and broke down appliance was promptly fixed. Reviewed on: 10th October 2022
Tolu Erinoso's avatar
Tolu Erinoso

Changed my address twice so im not covered

1
These lot have automatically changed my address twice in a row. Now I have to call them again and get it sorted. poor service and will be cancelling all my products as they dont care. when it happend 1st I was passed pillar to post and knowone would take ownership. for e.g if my tv or home appliace broke or something went wrong I was told I would not have been covered. They only appologised. now I am waiting for them to contact me. This comoany is a Disgrace and I am so frustrated with them Reviewed on: 4th October 2022
Tariq Rashid's avatar
Tariq Rashid

Very good

5
I have a few electrical items insured and they are affordable rates also very quick with repair or replacement Reviewed on: 23rd September 2022
emoji lilli's avatar
emoji lilli

Very Poor Service

1
Originally took out policy on appliances on 8/4/22. Was supposed to receive email that day or next with the policy info. Also, policy info would be provided by regular mail in 7-10 days. Did not receive email and called again. Email address had been input incorrectly. Was told that I would receive email the next day. I did finally receive an email that allowed me to create an on-line account; but still no information pertaining to the policy. When I attempted to create an account, based on the received email, their system wouldn't allow it. System kept indicating that the zip code I was inputting was not valid. As of 9/8/22 I still had not received policy in mail. I called and was told that the original email that is sent out is only sent once. If it goes to the wrong address -- tough!! No way to resend it. (What a hell of a way to run a business.) I asked the representative I was speaking with about the inability to create an account due to the zip code issue. She suggested it was possibly a system error and I could try again tomorrow. This was at least my third attempt at creating an account, on different days, with all attempts failing due to the same issue -- invalid zip code. The representative went on to say that there was nothing she could do about not being able to create an account -- no referral to someone else, nothing!!! At this point, I decided to cancel this plan. Now, I'll wait to see if I actually receive my refund and no future charges are placed on my card. Reviewed on: 8th September 2022
Keith Philley's avatar
Keith Philley

Appalling cover and company

1
Appalling cover. You pay whilst appliances in warranty period, it turns out for accidental damage only. Once out of warranty they bump up prices (& say told me in email that probably went to junk). Then phone up to complain and complains dept wont take phone calls (I wonder why?!!) and I ask about claiming for accidental damage and they say that accidental dints etc not covered! Treatment disgraceful, my advice is avoid D&G, dont waste your money. Reviewed on: 26th August 2022
Stephen Andrew's avatar
Stephen Andrew

Great company

5
Always finding ways to save us money and ensure we are protected the best Reviewed on: 15th August 2022
Caroline hayes 's avatar
Caroline hayes

Best Home Appliance Insurance

5
Just recently had an unbelievably great experience with Domestic and General. They sent an engineer to check on my washing machine which I earlier reported as it wasn't working. The engineer checked it and found out that it was unrepairable. Domestic and General kept their word that if they can't repair, they will replace. After 4 days we were a happy family with a brand new washing machine delivered and installed totally free of charge. Reviewed on: 13th August 2022
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Sireli Uluilakeba

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