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Domestic and General: Warranty reviews

Name: Warranty
Rating: 2.31 (91 reviews)

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2.09

Based on 91 reviews, last reviewed 12th Sep 2025

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

26%

2 star

63%

Latest highest rating:

5

Bought washing machine ,also jewellery ,both good co... Bought washing machine ,also jewellery ,both good cover n price. Customer care good when talked to them ,lost my details !. Reviewed on: 5th September 2025

Latest lowest rating:

1

AVOID LIKE THE PLAGUE! I'd give Domestic and General 0 Stars if I could... They have left myself and my family without a shower now for 6 days. Had our shower protected wit... Read more Reviewed on: 12th September 2025

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About this product

At Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if you're an existing Domestic and General customer - please share your experiences with our community in order to help out others!

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Domestic and General Warranty reviews (91)

Great company

Always finding ways to save us money and ensure we are protected the best Reviewed on: 15th August 2022

Best Home Appliance Insurance

Just recently had an unbelievably great experience with Domestic and General. They sent an engineer to check on my washing machine which I earlier reported as it wasn't working. The engineer checked it and found out that it was unrepairable. Domestic and General kept their word that if they can't repair, they will replace. After 4 days we were a happy family with a brand new washing machine delivered and installed totally free of charge. Reviewed on: 13th August 2022

Very good Company

I have had more than one insurance with them,very quick to have repairs carried out,bought a new washing machine through their reward scheme saved nearly £300. Reviewed on: 12th August 2022

Fantastic service

White line appeared on my TV. Booked repair online. Was booked for 2 days later. The engineers called me the next day asking for pics. Once sent, received a text that they'd be replacing. Not long later got an email with an argos voucher. Managed to get a bigger TV and only had to add £5 plus delivery. To confirm, booked repair online on the Monday, by weds night, around 8:45pm, new TV was in my bedroom. Reviewed on: 9th June 2022

Waste of time and money, worst customer service

one hour on the phone to file a claim, spoken to 11 people because I am keep getting transferred after asking not to me, I have been disconnected 2x, still calm and respectful to all the reps but they keep transferring me. its impossible to cancel as well. I will have to call my CC b/c they refuse to cancel the service Reviewed on: 19th May 2022

The best excuse ever not to visit

AVOID after being in a queue for 37 mins , I got to speak to someone who told me I had to go to Hotpoint even though my fridge freezer is HiSense once there I got sent back to D&G who then gave me a phone number for Hotpoint I told them I now had been on phone for 52 minutes I explained I had already been put through to them , her response was well theres no engineers in your area for the near future , and did I want to fill in a complain form , 3years paying first attempt to claim Reviewed on: 10th May 2022

Avoid avoid avoid

Run away from this company as fast as possible. Between D&G, Whirlpool and Hotpoint, they can't arrange an engineer revisit to save their lives. I got passed from call centre to call centre saying they can't help, just kept getting asked to try calling a different number. The icing on the cake was the last number they gave me was no longer in use. It's Frankensteins monster of insurance companies. Will definitely leave before my next renewal and I won't look back. They are not worth the money I'm paying. Tldr: avoid at all costs, I beg you. Reviewed on: 28th April 2022

Worry free Appliance insurance

Most of my Appliances are protected by domestic and General, it’s Easy to deal with customer services and user friendly app, I would definitely recommend them to all family and friends Reviewed on: 31st March 2022

Damages your products instead of repairing it!

When I purchased my £999 Macbook Air via the John Lewis website I also purchased Domestic & General insurance for accidental damage. I had spilled a liquid over my laptop and I sent my MacBook Air in for repair, and after three weeks, I received my laptop in a flimsy paper envelope with dents all over it. I had received the laptop in WORSE condition than when I had shipped it. Even worse, the laptop had not been repaired. There were no indications that the laptop had been repaired at all. It's been more than two months since I sent my laptop in for repair, and it still hasn't been fixed. After filing a complaint about my broken laptop, I contacted Domestic & General support (nearly 3 weeks after filing the complaint), and they had the audacity to lie to me over the phone. They claimed that the laptop repair company had made "several attempts to reach me." This is a blatant lie because I read my emails on a daily basis, including the junk folder. They then lied to me on the phone, claiming that they had "called me earlier" and that I had told them that I was "unavailable”. I had never had a call from them before, and I had informed the support representative of this, who was quick to deny it and tried to shrug it off. They further claimed the flimsy envelope was "Apple approved packing." I've had many repairs done in the past, and this was NOTHING LIKE the packaging my laptop is typically packed in. This packaging would never be approved by Apple, as there is no bubble wrap to protect the laptop. They had requested that I forward images of the dents on my laptop which I have done so and it has been 18 days and I have not got any update. I purchased insurance for peace of mind but the service I have experienced has been the complete opposite. Instead I have been without a laptop for over 2 months and I have had lies fed to me the entire time. My feedback to Domestic and General: Please assist me in resolving my issue; I want a fair and timely resolution that will satisfy me. Reviewed on: 24th March 2022

Appalling service

Avoid like the plague. Their warranty offers are beyond disappointing and their customer service is even worse. Reviewed on: 15th March 2022

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Domestic and General: Warranty reviews

100% increase in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Domestic and General: Warranty now

Domestic and General Warranty reviews (91)

Great company

Best Home Appliance Insurance

Very good Company

Fantastic service

Waste of time and money, worst customer service

The best excuse ever not to visit

Avoid avoid avoid

Worry free Appliance insurance

Damages your products instead of repairing it!

Appalling service

Review Domestic and General: Warranty now

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