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Domestic and General: Warranty reviews

Name: Warranty
Rating: 2.31 (91 reviews)

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2.07

Based on 91 reviews, last reviewed 12th Sep 2025

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

26%

2 star

63%

Latest highest rating:

5

Bought washing machine ,also jewellery ,both good co... Bought washing machine ,also jewellery ,both good cover n price. Customer care good when talked to them ,lost my details !. Reviewed on: 5th September 2025

Latest lowest rating:

1

AVOID LIKE THE PLAGUE! I'd give Domestic and General 0 Stars if I could... They have left myself and my family without a shower now for 6 days. Had our shower protected wit... Read more Reviewed on: 12th September 2025

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About this product

At Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if you're an existing Domestic and General customer - please share your experiences with our community in order to help out others!

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Domestic and General Warranty reviews (91)

Affordable

Affordable insurance and you get discounted rates if you have more than one insurance. Also it's very easy to speak to them or book repairs Reviewed on: 23rd August 2023

The worst company I ever had to deal with

I have had non working fridge freezer for 4 months now finally b confirmed as a write off over a week ago but still waiting for replacement. Customer care is non existent, hang up on you, tell you they will call back, can’t resolve as other dept too busy, been phoning every day for a week and got nowhere. Shambles!!! Reviewed on: 23rd August 2023

Fantastic D&G

I have had some bother with my cooker/oven and the service i received was outstanding - would recommend to anyone Reviewed on: 23rd August 2023

Fabulous

Absolutely amazing company. I have lots insurances with them and they have fixed things and replaced when needed. Always polite and helpful. Such a fantastic company. I always trust them fully. Reviewed on: 22nd August 2023

Depends on advisor

Domestic and general have been quite a difficult company to review. If you manage to speak to an experienced helpful advisor the system works well and customer service is good. If, however you don’t speak to an experienced advisor customer service/administration is really quite bad. Reviewed on: 27th July 2023

Tv Replacement

Terrible company i had bern waiting ayear then decided to give me a payment of £479 and had a expensive samsung curved 3d 4k which i payed nearly £2000 and they said they dont make those tvs no more so giving yiu a like to like tv but without my approval they sent me £479 so disappointed not worth it at all been paying them for years been calling them and sending emails all they do is ignore them they rrady to get direct debits from you but when it comes to sort our things out they pay you a low payment or cheap tvs Dont Trust this company at all sick of contacting them they dont listen or care. Reviewed on: 18th July 2023

Breach of Consumer Duty

I purchased a policy from Domestic in general due to the build quality of a Hoover freezer that I bought. The experience has been appalling, and now they are in breach of the insurance terms. The entire experience has been sub par. Domestic and General are clearly in breach of consumer duty and are not fit to offer Insurance in the UK market. I have spent at least 4 hours on calls to get new drawer fronts. So far the issues have been as follows; - I got sent 6x drawer backs when i ordered drawer fronts - I then complained - 1.5 hours on the phone - I got sent 3 draw fronts - wrong size - only 3 in stock, 3 on back order - I then complained - 1 hour on the phone - I had an engineer visit (drove from 1 hour away), to open the door of the freezer and say "yep you need 6 drawer fronts" - he ordered them - A delivery arrived with 6x drawer fronts, all the small size. We specifically have said for all interactions on this matter it was middle drawers and fronts only. Not only is this a shambles. The environmental impact of this is catastrophic. If this is going on across all customer interactions the impact due to excess plastic goods and CO2 driving people around the UK is disgraceful. The CEO of Domestic and General should be made aware that this is a breach of consumer duty as I am now been told that as I cancelled my policy after the first call, after confirming with the colleague that was ok. To now be told Domestic and general cannot help me. Ref. for this issue is DG-2106640-2023 Reviewed on: 11th July 2023

Steer clear

I would recommend getting nowhere near this company. We signed a year long contract, so we're stuck with them. .First off, I got different quotes on the price to insure our fridge freezer each time I called, which in hindsight, should have been a red flag. But the biggest problem has been the repair comoany they use. I was told they could commit to an afternoon service since I had a morning committment, i would have just chosen a different day had they said at the time they can only commit to an all day time frame. Then the day before the appointment, they texted that I had to be available all day. So I rescheduled and was told they'd arrive 0800 to 6p. Now the day before the appointment, they have texted that they'll be out 4p to 7p. Which means we may miss the event we had planned for 7pm. Rescheduling now will be expensive, since my husband willl have to miss a day of work, as I'll be out of the country for the next month. If you are okay with getting told something different everytime you talk to someone, climb aboard. Otherwise, steer clear Reviewed on: 19th June 2023

Costs more than it used to

I only have it because my plug caught fire, my appliance hasn't broken since, so will cancel next year. Reviewed on: 31st May 2023

More urgency required

More urgency required. The fridge of my fridge/freezer has failed. Reported and had to wait 8 days for first engineer slot. Comprehensively completed the repair questionnaire and the code scanner app request, hoping to speed up repair. Engineer attended today and cannot repair today. No part on board van despite my best efforts to explain the fault. Now the part has to be ordered and repair rescheduled …. heatwave on the way and another week without a fridge! Just rung customer services and still no joy,, but the sincerity in the agents voice was a delight (not). Save your money and use local business, who’ll be more appreciative, especially if you require a quicker response. Date of experience: 25 May 2023 Reviewed on: 25th May 2023

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Domestic and General: Warranty reviews

100% increase in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Domestic and General: Warranty now

Domestic and General Warranty reviews (91)

Affordable

The worst company I ever had to deal with

Fantastic D&G

Fabulous

Depends on advisor

Tv Replacement

Breach of Consumer Duty

Steer clear

Costs more than it used to

More urgency required

Review Domestic and General: Warranty now

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