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Domestic and General: Warranty reviews

Name: Warranty
Rating: 2.33 (85 reviews)

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2.08

Based on 85 reviews, last reviewed 24th Oct 2024

500% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

27%

2 star

62%

Latest highest rating:

5

Our Hotpoint Fridge/Freezer became faulty, so I phon... Our Hotpoint Fridge/Freezer became faulty, so I phoned the repair line to ask for a repair. My options were clearly explained to me by the friendly as... Read more Reviewed on: 24th September 2024

Latest lowest rating:

1

Bought warranty for hotpoint gas cooker. Bought warranty for hotpoint gas cooker. Fault found after 15 months. Engineer from Pacifica came expecting to fix a Belling Electric Oven (which is i... Read more Reviewed on: 24th October 2024

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Domestic and General Warranty reviews (85)

Breach of Consumer Duty

I purchased a policy from Domestic in general due to the build quality of a Hoover freezer that I bought. The experience has been appalling, and now they are in breach of the insurance terms. The entire experience has been sub par. Domestic and General are clearly in breach of consumer duty and are not fit to offer Insurance in the UK market. I have spent at least 4 hours on calls to get new drawer fronts. So far the issues have been as follows; - I got sent 6x drawer backs when i ordered drawer fronts - I then complained - 1.5 hours on the phone - I got sent 3 draw fronts - wrong size - only 3 in stock, 3 on back order - I then complained - 1 hour on the phone - I had an engineer visit (drove from 1 hour away), to open the door of the freezer and say "yep you need 6 drawer fronts" - he ordered them - A delivery arrived with 6x drawer fronts, all the small size. We specifically have said for all interactions on this matter it was middle drawers and fronts only. Not only is this a shambles. The environmental impact of this is catastrophic. If this is going on across all customer interactions the impact due to excess plastic goods and CO2 driving people around the UK is disgraceful. The CEO of Domestic and General should be made aware that this is a breach of consumer duty as I am now been told that as I cancelled my policy after the first call, after confirming with the colleague that was ok. To now be told Domestic and general cannot help me. Ref. for this issue is DG-2106640-2023 Reviewed on: 11th July 2023

Steer clear

I would recommend getting nowhere near this company. We signed a year long contract, so we're stuck with them. .First off, I got different quotes on the price to insure our fridge freezer each time I called, which in hindsight, should have been a red flag. But the biggest problem has been the repair comoany they use. I was told they could commit to an afternoon service since I had a morning committment, i would have just chosen a different day had they said at the time they can only commit to an all day time frame. Then the day before the appointment, they texted that I had to be available all day. So I rescheduled and was told they'd arrive 0800 to 6p. Now the day before the appointment, they have texted that they'll be out 4p to 7p. Which means we may miss the event we had planned for 7pm. Rescheduling now will be expensive, since my husband willl have to miss a day of work, as I'll be out of the country for the next month. If you are okay with getting told something different everytime you talk to someone, climb aboard. Otherwise, steer clear Reviewed on: 19th June 2023

Costs more than it used to

I only have it because my plug caught fire, my appliance hasn't broken since, so will cancel next year. Reviewed on: 31st May 2023

More urgency required

More urgency required. The fridge of my fridge/freezer has failed. Reported and had to wait 8 days for first engineer slot. Comprehensively completed the repair questionnaire and the code scanner app request, hoping to speed up repair. Engineer attended today and cannot repair today. No part on board van despite my best efforts to explain the fault. Now the part has to be ordered and repair rescheduled …. heatwave on the way and another week without a fridge! Just rung customer services and still no joy,, but the sincerity in the agents voice was a delight (not). Save your money and use local business, who’ll be more appreciative, especially if you require a quicker response. Date of experience: 25 May 2023 Reviewed on: 25th May 2023

Call Centre Fiasco

When calling always make sure you call the number for departments based in UK otherwise you ho through to a South African Call Centre which is an absolute nightmare!!! However the telephonists in the UK are great and will your job done. Come on D&G keep in British please Reviewed on: 23rd May 2023

Washer dryer repair

I rang D & G 3 weeks ago in respect of my washer dryer making an horrendous noise when in use. I rang as, wanted the machine looked at before any real damage was done to the machine. My first appointment was cancelled within a few minutes of it coming through. I was, sent another one for today 26th April. I cancelled work and then yesterday afternoon they sent a message to say visit had been cancelled. Having waited 2 weeks for this appointment. I immediately rang D&G as felt very let down. Eventually after forever on the phone, being passed from one person to another, I was sent another appointment for 10th May - another 2 week wait! I am not in any way impressed with the service I have received. I would add I have 6 white good insurance policies with you which I have held for 6 years and never once phoned before for a repair visit. I am so let down by this service I have NOT received. Reviewed on: 26th April 2023

Bad customer services

After being a customer for many years I have to say I'm truly disappointed with the following 1. Waiting two weeks for a service inspection with Hotpoint engineer 2. Being left without fridge freezer for more than three weeks due to lack apart 3. Being diabetic and left without way of buying food on a daily basis 4. My compensation with domestic & general kindly give me 40 pounds to buy a fridge freezer. I do remember when my daughter was 10 year old I bought the the same thing which fitted two packets of crisps on a can of coke if your lucky sandwich 5. I can't confirm duty above there is no commitment or compassion with domestic in general they do not care about the people who are paying for a good quality service I'm so disappointed to the point I will be cancelling all my policies with domestic and general there's got to be better than this 6. Last comment I do feel I've not been supported and I've definitely not been treated as a customer and any way shape or form 7. Bad customer services and bad customer retention services Reviewed on: 22nd April 2023

If I could give no stars I would

Honestly, I have never experienced such a poorly run establishment and we currently have a Tory government. I raised a claim in March 2023 and today is the 12th April. I still have not received my replacement device. The excuses are hilarious from "we haven't taken your direct debit" to "there's a bank holiday so there will be a delay". To counter these points, I had to call them to take the direct debit. They claim this process takes 10 working days so I waited patiently however, on the day I looked at my account and no money was taken. I called up to tell them but they claimed they have taken it successfully. Then I was spoken to in a condescending manner where I was told I will need to wait another 10 days for this payment to be processed. The reality was, they didn't take the payment until post 5pm which is off for any DD. To make matters worse, I was told once the DD was taken the claim would be processed automatically since it had already been approved and gone through the proper channels. This wasn't the case. It took around 30 calls (literally) and over 12 hours on the phone to even get an appropriate response. I still don't have my phone and yet again I am given other excuses. You wouldn't wait if my DD failed so why should I wait two weeks for the level of service to even be acceptable. To make matters worse, the staff are rude and have no idea what they are talking about at any given time. It's quite comical when I reflect now. To make matters worse I emailed their claims team in March 2023, and I still don't have a reply or acknowledgement. They don't make you aware of any progress of your claim you have to call and chase for that to. Honestly shambolic excuse for a company and if I had the choice of bringing back Boris Johnson and having a policy with these clowns I would pick Boris. If you do get a response, it's canned emails which mean nothing and you get passed around department to department since there is no accountability whatsoever. Reviewed on: 12th April 2023

Day off for nothing

Took a full day off work, completely pointless as the guy parked outside my house for around 20 minutes then drove off! Apparently wrong house listed on his job sheet & when he knocked on they knew nothing about it- funny that, as he never got out of his van! If he was lost he could have used the mobile number he'd called me on that morning to find out where I live! Who's going to pay for my lost wages? These people are a waste of air. Reviewed on: 11th April 2023

Refusing to replace covered item

This company is a out right scam we had a wall oven under warrenty that took over 9 months to be found unservicable and then said it still on the first ticket and we will not replace it on a first ticket and then canceled the plan on me. I sat with out an oven for 9 months for the company I paid to say none are not fixing it. I was told when purchasing the plan that if they could not fix items they would be replaced and and by 2 other associates on follow up calls so they blatantly lied. They are a trash organization with awful customer service. Reviewed on: 5th April 2023