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Domestic and General: Warranty reviews

Name: Warranty
Rating: 2.38 (98 reviews)

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2.38

Based on 98 reviews, last reviewed 12th Aug 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

26%

2 star

63%

Latest highest rating:

5

Excellent warranty for household goods Had insurance for quite a few products at home, ie, TV. fridge, washing machine. Recently, my fridge stopped working properly and called out Domestic ... Read more Reviewed on: 22nd April 2026

Latest lowest rating:

1

The engineer did not turn up when it was scheduled a... The engineer did not turn up when it was scheduled and no prior warning. When he eventually turned up on 10 August he hoovered around the condenser of... Read more Reviewed on: 12th August 2026

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About this product

At Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if you're an existing Domestic and General customer - please share your experiences with our community in order to help out others!

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Domestic and General Warranty reviews (98)

Fabulous

Absolutely amazing company. I have lots insurances with them and they have fixed things and replaced when needed. Always polite and helpful. Such a fantastic company. I always trust them fully. Reviewed on: 22nd August 2023

Depends on advisor

Domestic and general have been quite a difficult company to review. If you manage to speak to an experienced helpful advisor the system works well and customer service is good. If, however you don’t speak to an experienced advisor customer service/administration is really quite bad. Reviewed on: 27th July 2023

Tv Replacement

Terrible company i had bern waiting ayear then decided to give me a payment of £479 and had a expensive samsung curved 3d 4k which i payed nearly £2000 and they said they dont make those tvs no more so giving yiu a like to like tv but without my approval they sent me £479 so disappointed not worth it at all been paying them for years been calling them and sending emails all they do is ignore them they rrady to get direct debits from you but when it comes to sort our things out they pay you a low payment or cheap tvs Dont Trust this company at all sick of contacting them they dont listen or care. Reviewed on: 18th July 2023

Breach of Consumer Duty

I purchased a policy from Domestic in general due to the build quality of a Hoover freezer that I bought. The experience has been appalling, and now they are in breach of the insurance terms. The entire experience has been sub par. Domestic and General are clearly in breach of consumer duty and are not fit to offer Insurance in the UK market. I have spent at least 4 hours on calls to get new drawer fronts. So far the issues have been as follows; - I got sent 6x drawer backs when i ordered drawer fronts - I then complained - 1.5 hours on the phone - I got sent 3 draw fronts - wrong size - only 3 in stock, 3 on back order - I then complained - 1 hour on the phone - I had an engineer visit (drove from 1 hour away), to open the door of the freezer and say "yep you need 6 drawer fronts" - he ordered them - A delivery arrived with 6x drawer fronts, all the small size. We specifically have said for all interactions on this matter it was middle drawers and fronts only. Not only is this a shambles. The environmental impact of this is catastrophic. If this is going on across all customer interactions the impact due to excess plastic goods and CO2 driving people around the UK is disgraceful. The CEO of Domestic and General should be made aware that this is a breach of consumer duty as I am now been told that as I cancelled my policy after the first call, after confirming with the colleague that was ok. To now be told Domestic and general cannot help me. Ref. for this issue is DG-2106640-2023 Reviewed on: 11th July 2023

Steer clear

I would recommend getting nowhere near this company. We signed a year long contract, so we're stuck with them. .First off, I got different quotes on the price to insure our fridge freezer each time I called, which in hindsight, should have been a red flag. But the biggest problem has been the repair comoany they use. I was told they could commit to an afternoon service since I had a morning committment, i would have just chosen a different day had they said at the time they can only commit to an all day time frame. Then the day before the appointment, they texted that I had to be available all day. So I rescheduled and was told they'd arrive 0800 to 6p. Now the day before the appointment, they have texted that they'll be out 4p to 7p. Which means we may miss the event we had planned for 7pm. Rescheduling now will be expensive, since my husband willl have to miss a day of work, as I'll be out of the country for the next month. If you are okay with getting told something different everytime you talk to someone, climb aboard. Otherwise, steer clear Reviewed on: 19th June 2023

Costs more than it used to

I only have it because my plug caught fire, my appliance hasn't broken since, so will cancel next year. Reviewed on: 31st May 2023

More urgency required

More urgency required. The fridge of my fridge/freezer has failed. Reported and had to wait 8 days for first engineer slot. Comprehensively completed the repair questionnaire and the code scanner app request, hoping to speed up repair. Engineer attended today and cannot repair today. No part on board van despite my best efforts to explain the fault. Now the part has to be ordered and repair rescheduled …. heatwave on the way and another week without a fridge! Just rung customer services and still no joy,, but the sincerity in the agents voice was a delight (not). Save your money and use local business, who’ll be more appreciative, especially if you require a quicker response. Date of experience: 25 May 2023 Reviewed on: 25th May 2023

Call Centre Fiasco

When calling always make sure you call the number for departments based in UK otherwise you ho through to a South African Call Centre which is an absolute nightmare!!! However the telephonists in the UK are great and will your job done. Come on D&G keep in British please Reviewed on: 23rd May 2023

Washer dryer repair

I rang D & G 3 weeks ago in respect of my washer dryer making an horrendous noise when in use. I rang as, wanted the machine looked at before any real damage was done to the machine. My first appointment was cancelled within a few minutes of it coming through. I was, sent another one for today 26th April. I cancelled work and then yesterday afternoon they sent a message to say visit had been cancelled. Having waited 2 weeks for this appointment. I immediately rang D&G as felt very let down. Eventually after forever on the phone, being passed from one person to another, I was sent another appointment for 10th May - another 2 week wait! I am not in any way impressed with the service I have received. I would add I have 6 white good insurance policies with you which I have held for 6 years and never once phoned before for a repair visit. I am so let down by this service I have NOT received. Reviewed on: 26th April 2023

Bad customer services

After being a customer for many years I have to say I'm truly disappointed with the following 1. Waiting two weeks for a service inspection with Hotpoint engineer 2. Being left without fridge freezer for more than three weeks due to lack apart 3. Being diabetic and left without way of buying food on a daily basis 4. My compensation with domestic & general kindly give me 40 pounds to buy a fridge freezer. I do remember when my daughter was 10 year old I bought the the same thing which fitted two packets of crisps on a can of coke if your lucky sandwich 5. I can't confirm duty above there is no commitment or compassion with domestic in general they do not care about the people who are paying for a good quality service I'm so disappointed to the point I will be cancelling all my policies with domestic and general there's got to be better than this 6. Last comment I do feel I've not been supported and I've definitely not been treated as a customer and any way shape or form 7. Bad customer services and bad customer retention services Reviewed on: 22nd April 2023

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Domestic and General: Warranty reviews

100% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Domestic and General: Warranty now

Domestic and General Warranty reviews (98)

Fabulous

Depends on advisor

Tv Replacement

Breach of Consumer Duty

Steer clear

Costs more than it used to

More urgency required

Call Centre Fiasco

Washer dryer repair

Bad customer services

Review Domestic and General: Warranty now

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