Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Domestic and General: Appliance cover reviews

View other Domestic and General products
2.55
Based on 99 reviews, last reviewed 2nd Sep 2026
100% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
25%
See only 4 star reviews
4%
See only 3 star reviews
8%
2 star
See only 2 star reviews
0%
See only 1 star reviews
63%

Latest highest rating:

4

Cover tends to be fairly priced and they offer month... Cover tends to be fairly priced and they offer monthly and one off payment plans. Reviewed on: 2nd September 2026
Shay's avatar
Shay

Latest lowest rating:

1

The engineer did not turn up when it was scheduled a... The engineer did not turn up when it was scheduled and no prior warning. When he eventually turned up on 10 August he hoovered around the condenser of... Read more Reviewed on: 12th August 2026
Rosemari G's avatar
Rosemari G
Read all reviews Write a review

About this product

With Domestic and General you can cover a range of home appliances.

Cover all types of appliances including fridges, washing machines, dishwashers and cookers. Domestic and General policies cover over 100 brands and you get unlimited repairs.

Domestic and General appliance cover reviews help you find out what it’s really like to be a customer. If you’ve used Domestic and General before, you can also leave a review and share your experience.

Review Domestic and General: Appliance cover now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Domestic and General Appliance cover reviews (99)

Shocking service!!

1
Domestic and general think a 3x week time frame is fine for a repair. It will be 3x weeks to the day before they will repair our appliance shocking service. I will like to see those who say this is acceptable try and manage with a family with no washer dryer. Try else where for a repair plan!! After many years with them we certainly will!! Reviewed on: 21st January 2022
Alan Lee's avatar
Alan Lee

Leave well alone

1
Trouble with my Beko freezer. After queuing for 34 mins on the phone to D&G, appointment made for two days time. Promised to receive a phone call for ETA on morning of appointment, but no contact from them, rung 4:00pm, on queue for 42 mins. No apology, no explanation just a “I’ll log a complaint for you”. No offer of a follow up appointment. Took to Twitter to vent my disappointment (no swearing, just factual). Blocked 10 minutes later by D&G. Happy to take your money, not interested in providing you with a service - leave well alone. Reviewed on: 11th June 2021
Paul's avatar
Paul

Great price

5
I have my Washing machine, boiler, oven and hob all covered for below £20 a month. Great friendly customer service Reviewed on: 2nd August 2020
Gemma Louise Griffiths's avatar
Gemma Louise Griffiths

Peace of Mind Cover

5
People always wonder whether domestic appliance insurance is worthwhile. Domestic and General are the main players in this market. In my opinion, as someone on an average income with very little 'wiggle room' in my finances, this cover is worth it's weight in gold. I would have needed to replace my washer four times over in the last three years without it. The engineer is sent out quickly and the problem is fixed quickly. My premiums are reasonable and it gives me peace of mind that an appliance so critical to normal family life is covered without me having to find hundreds of pounds without warning for call out and repairs. True, your appliance may never break down but, for a couple of pounds a month, I personally believe the peace of mind is worth it. Domestic and General are easy to contact, friendly and efficient. I highly recommend them. Reviewed on: 11th July 2019
Sharon Thompson's avatar
Sharon Thompson

Very very poor service

1
Had washer/dryer warranty company they use give incredibly poor service when contacted over a machine problem Ordered wrong parts, nothing documented so engineer unable to fix so needed new appointment, 1 engineer brought his girlfriend with him and said he had cleaned filter, but nachine still didnt heat up On next appointment to fix un heating dyer the filter was full When waiting for a part you had to phone daily to check when they would visit you X2 they didnt turn up Complained x2 but no folliw up from ,D&G so never renewed Dreadful truly dreadful service by ,D&G and the company they use Would give no stars if i could Reviewed on: 16th July 2017
Rita murray's avatar
Rita murray

great prices

4
they are easy to deal with and go above and beyond to help with any issues Reviewed on: 12th July 2017
Claire Elizabeth Griffiths's avatar
Claire Elizabeth Griffiths

Simple, fast and hassle free

5
Using D&G was a simple process. All of the forms and information were simple and quick to follow out. Communication from the company has been prompt and friendly, and I have had no isssue whatsoever. I'd definitely recommend them to anyone who wants a decent and professional service. Reviewed on: 30th May 2017
David Reilly's avatar
David Reilly

Not Great!

3
I've had warranties with D&G for a few of my appliances and I pay monthly via Direct Debit. However, my DD failed twice and I only found out when I had a letter demanding the full price of £270-odd. I had no correspondence before this. Has I known after the first DD failed, I would have rectified this. It also takes ages for anyone to answer emails or messages. Reviewed on: 24th December 2016
Anni Ezmerelda Large's avatar
Anni Ezmerelda Large

Always go direct

5
I had quote from curry's where I bought washing machine but don't rate their service . then had quote from Zanussi (who use Domestic and general) at £5.40 a month. I went direct to Domestic & General website and covered both washing machine and tumble dryer for that money. Reviewed on: 13th September 2016
Hazel Lawrence's avatar
Hazel Lawrence

Review Domestic and General: Appliance cover now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill