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Domestic and General: Warranty reviews

View other Domestic and General products
2.39
Based on 98 reviews, last reviewed 12th Aug 2026
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
26%
See only 4 star reviews
3%
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8%
2 star
See only 2 star reviews
0%
See only 1 star reviews
63%

Latest highest rating:

5

Excellent warranty for household goods Had insurance for quite a few products at home, ie, TV. fridge, washing machine. Recently, my fridge stopped working properly and called out Domestic ... Read more Reviewed on: 22nd April 2026
Imran's avatar
Imran

Latest lowest rating:

1

The engineer did not turn up when it was scheduled a... The engineer did not turn up when it was scheduled and no prior warning. When he eventually turned up on 10 August he hoovered around the condenser of... Read more Reviewed on: 12th August 2026
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Rosemari G
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About this product

At Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if you're an existing Domestic and General customer - please share your experiences with our community in order to help out others!

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Domestic and General Warranty reviews (98)

Fantastic service

5
White line appeared on my TV. Booked repair online. Was booked for 2 days later. The engineers called me the next day asking for pics. Once sent, received a text that they'd be replacing. Not long later got an email with an argos voucher. Managed to get a bigger TV and only had to add £5 plus delivery. To confirm, booked repair online on the Monday, by weds night, around 8:45pm, new TV was in my bedroom. Reviewed on: 9th June 2022
Jah Laydij Huntez's avatar
Jah Laydij Huntez

Waste of time and money, worst customer service

1
one hour on the phone to file a claim, spoken to 11 people because I am keep getting transferred after asking not to me, I have been disconnected 2x, still calm and respectful to all the reps but they keep transferring me. its impossible to cancel as well. I will have to call my CC b/c they refuse to cancel the service Reviewed on: 19th May 2022
Denise Keshani's avatar
Denise Keshani

The best excuse ever not to visit

1
AVOID after being in a queue for 37 mins , I got to speak to someone who told me I had to go to Hotpoint even though my fridge freezer is HiSense once there I got sent back to D&G who then gave me a phone number for Hotpoint I told them I now had been on phone for 52 minutes I explained I had already been put through to them , her response was well theres no engineers in your area for the near future , and did I want to fill in a complain form , 3years paying first attempt to claim Reviewed on: 10th May 2022
Darren Gallagher's avatar
Darren Gallagher

Avoid avoid avoid

1
Run away from this company as fast as possible. Between D&G, Whirlpool and Hotpoint, they can't arrange an engineer revisit to save their lives. I got passed from call centre to call centre saying they can't help, just kept getting asked to try calling a different number. The icing on the cake was the last number they gave me was no longer in use. It's Frankensteins monster of insurance companies. Will definitely leave before my next renewal and I won't look back. They are not worth the money I'm paying. Tldr: avoid at all costs, I beg you. Reviewed on: 28th April 2022
Misbah Ahmed's avatar
Misbah Ahmed

Worry free Appliance insurance

5
Most of my Appliances are protected by domestic and General, it’s Easy to deal with customer services and user friendly app, I would definitely recommend them to all family and friends Reviewed on: 31st March 2022
Kamel Malik's avatar
Kamel Malik

Damages your products instead of repairing it!

1
When I purchased my £999 Macbook Air via the John Lewis website I also purchased Domestic & General insurance for accidental damage. I had spilled a liquid over my laptop and I sent my MacBook Air in for repair, and after three weeks, I received my laptop in a flimsy paper envelope with dents all over it. I had received the laptop in WORSE condition than when I had shipped it. Even worse, the laptop had not been repaired. There were no indications that the laptop had been repaired at all. It's been more than two months since I sent my laptop in for repair, and it still hasn't been fixed. After filing a complaint about my broken laptop, I contacted Domestic & General support (nearly 3 weeks after filing the complaint), and they had the audacity to lie to me over the phone. They claimed that the laptop repair company had made "several attempts to reach me." This is a blatant lie because I read my emails on a daily basis, including the junk folder. They then lied to me on the phone, claiming that they had "called me earlier" and that I had told them that I was "unavailable”. I had never had a call from them before, and I had informed the support representative of this, who was quick to deny it and tried to shrug it off. They further claimed the flimsy envelope was "Apple approved packing." I've had many repairs done in the past, and this was NOTHING LIKE the packaging my laptop is typically packed in. This packaging would never be approved by Apple, as there is no bubble wrap to protect the laptop. They had requested that I forward images of the dents on my laptop which I have done so and it has been 18 days and I have not got any update. I purchased insurance for peace of mind but the service I have experienced has been the complete opposite. Instead I have been without a laptop for over 2 months and I have had lies fed to me the entire time. My feedback to Domestic and General: Please assist me in resolving my issue; I want a fair and timely resolution that will satisfy me. Reviewed on: 24th March 2022
Krish Walia's avatar
Krish Walia

Appalling service

1
Avoid like the plague. Their warranty offers are beyond disappointing and their customer service is even worse. Reviewed on: 15th March 2022
Lina's avatar
Lina

Dont buy their policies, they are worthless

1
Do not buy their appliance cover its a scam I had all my kitchen appliances on your cover. Called you because my dishwasher wasnt operating correctly and damaged. engineer visits on a number of occasions, still waiting for parts, I make a complaint and you write to tell me the machine functions correctly and I am satisfied with the repair. If I was satisfied I wouldnt have called you...no time scale for the parts or repair and currently 30 minutes on hold time to your laughable customer service team....I have an appliance currently held together with insulating tape and the company tell me its fine. Reviewed on: 11th March 2022
Mark Lee's avatar
Mark Lee

WORSE COMPANY EVER!! BEWARE

1
WORSE COMPANY EVER!! BEWARE Been with this company for years but when called out for a radiator leak, the engineer came out but refused to repair the leak as he said the condition wasn’t good in the property. There was a baby in the house with no heating for a couple of days but the engineer will not show any sympathy. It was only a five minutes repair I’ve done myself. After paying this company for years. Tried to ring the Domestic & General a few times and was put on hold for hours and then put my phone down. After trying for weeks finally got through to a complaint department then they refuse to refund me and disconnect my phone and cancel my policy too. Now I’m writing to the directors of the company to make them aware of the situation I hope they will help. Please stay away from this company the worst company ever once you need to call them out. Reviewed on: 8th February 2022
S Mohammed's avatar
S Mohammed

Shocking service!!

1
Domestic and general think a 3x week time frame is fine for a repair. It will be 3x weeks to the day before they will repair our appliance shocking service. I will like to see those who say this is acceptable try and manage with a family with no washer dryer. Try else where for a repair plan!! After many years with them we certainly will!! Reviewed on: 21st January 2022
Alan Lee's avatar
Alan Lee

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