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Domestic and General: Warranty reviews

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2.07
Based on 91 reviews, last reviewed 12th Sep 2025
100% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
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3%
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2 star
See only 2 star reviews
0%
See only 1 star reviews
63%

Latest highest rating:

5

Bought washing machine ,also jewellery ,both good co... Bought washing machine ,also jewellery ,both good cover n price. Customer care good when talked to them ,lost my details !. Reviewed on: 5th September 2025
Philip Storey's avatar
Philip Storey

Latest lowest rating:

1

AVOID LIKE THE PLAGUE! I'd give Domestic and General 0 Stars if I could... They have left myself and my family without a shower now for 6 days. Had our shower protected wit... Read more Reviewed on: 12th September 2025
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Trudi O
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About this product

At Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if you're an existing Domestic and General customer - please share your experiences with our community in order to help out others!

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Domestic and General Warranty reviews (91)

Dont buy their policies, they are worthless

1
Do not buy their appliance cover its a scam I had all my kitchen appliances on your cover. Called you because my dishwasher wasnt operating correctly and damaged. engineer visits on a number of occasions, still waiting for parts, I make a complaint and you write to tell me the machine functions correctly and I am satisfied with the repair. If I was satisfied I wouldnt have called you...no time scale for the parts or repair and currently 30 minutes on hold time to your laughable customer service team....I have an appliance currently held together with insulating tape and the company tell me its fine. Reviewed on: 11th March 2022
Mark Lee's avatar
Mark Lee

WORSE COMPANY EVER!! BEWARE

1
WORSE COMPANY EVER!! BEWARE Been with this company for years but when called out for a radiator leak, the engineer came out but refused to repair the leak as he said the condition wasn’t good in the property. There was a baby in the house with no heating for a couple of days but the engineer will not show any sympathy. It was only a five minutes repair I’ve done myself. After paying this company for years. Tried to ring the Domestic & General a few times and was put on hold for hours and then put my phone down. After trying for weeks finally got through to a complaint department then they refuse to refund me and disconnect my phone and cancel my policy too. Now I’m writing to the directors of the company to make them aware of the situation I hope they will help. Please stay away from this company the worst company ever once you need to call them out. Reviewed on: 8th February 2022
S Mohammed's avatar
S Mohammed

Shocking service!!

1
Domestic and general think a 3x week time frame is fine for a repair. It will be 3x weeks to the day before they will repair our appliance shocking service. I will like to see those who say this is acceptable try and manage with a family with no washer dryer. Try else where for a repair plan!! After many years with them we certainly will!! Reviewed on: 21st January 2022
Alan Lee's avatar
Alan Lee

Leave well alone

1
Trouble with my Beko freezer. After queuing for 34 mins on the phone to D&G, appointment made for two days time. Promised to receive a phone call for ETA on morning of appointment, but no contact from them, rung 4:00pm, on queue for 42 mins. No apology, no explanation just a “I’ll log a complaint for you”. No offer of a follow up appointment. Took to Twitter to vent my disappointment (no swearing, just factual). Blocked 10 minutes later by D&G. Happy to take your money, not interested in providing you with a service - leave well alone. Reviewed on: 11th June 2021
Paul's avatar
Paul

Great price

5
I have my Washing machine, boiler, oven and hob all covered for below £20 a month. Great friendly customer service Reviewed on: 2nd August 2020
Gemma Louise Griffiths's avatar
Gemma Louise Griffiths

Peace of Mind Cover

5
People always wonder whether domestic appliance insurance is worthwhile. Domestic and General are the main players in this market. In my opinion, as someone on an average income with very little 'wiggle room' in my finances, this cover is worth it's weight in gold. I would have needed to replace my washer four times over in the last three years without it. The engineer is sent out quickly and the problem is fixed quickly. My premiums are reasonable and it gives me peace of mind that an appliance so critical to normal family life is covered without me having to find hundreds of pounds without warning for call out and repairs. True, your appliance may never break down but, for a couple of pounds a month, I personally believe the peace of mind is worth it. Domestic and General are easy to contact, friendly and efficient. I highly recommend them. Reviewed on: 11th July 2019
Sharon Thompson's avatar
Sharon Thompson

Very very poor service

1
Had washer/dryer warranty company they use give incredibly poor service when contacted over a machine problem Ordered wrong parts, nothing documented so engineer unable to fix so needed new appointment, 1 engineer brought his girlfriend with him and said he had cleaned filter, but nachine still didnt heat up On next appointment to fix un heating dyer the filter was full When waiting for a part you had to phone daily to check when they would visit you X2 they didnt turn up Complained x2 but no folliw up from ,D&G so never renewed Dreadful truly dreadful service by ,D&G and the company they use Would give no stars if i could Reviewed on: 16th July 2017
Rita murray's avatar
Rita murray

great prices

4
they are easy to deal with and go above and beyond to help with any issues Reviewed on: 12th July 2017
Claire Elizabeth Griffiths's avatar
Claire Elizabeth Griffiths

Simple, fast and hassle free

5
Using D&G was a simple process. All of the forms and information were simple and quick to follow out. Communication from the company has been prompt and friendly, and I have had no isssue whatsoever. I'd definitely recommend them to anyone who wants a decent and professional service. Reviewed on: 30th May 2017
David Reilly's avatar
David Reilly

Not Great!

3
I've had warranties with D&G for a few of my appliances and I pay monthly via Direct Debit. However, my DD failed twice and I only found out when I had a letter demanding the full price of £270-odd. I had no correspondence before this. Has I known after the first DD failed, I would have rectified this. It also takes ages for anyone to answer emails or messages. Reviewed on: 24th December 2016
Anni Ezmerelda Large's avatar
Anni Ezmerelda Large

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