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Domestic and General: Warranty reviews

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2.02
Based on 87 reviews, last reviewed 1st Mar 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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2 star
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0%
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64%

Latest highest rating:

5

Our Hotpoint Fridge/Freezer became faulty, so I phon... Our Hotpoint Fridge/Freezer became faulty, so I phoned the repair line to ask for a repair. My options were clearly explained to me by the friendly as... Read more Reviewed on: 24th September 2024
James F's avatar
James F

Latest lowest rating:

1

Avoid Domestic and General Complete Scam! Avoid Domestic and General – Complete Scam! I had a terrible experience with Domestic and General when my boiler broke down in the middle of winter, ... Read more Reviewed on: 1st March 2025
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Yordan Y
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About this product

At Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if you're an existing Domestic and General customer - please share your experiences with our community in order to help out others!

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Domestic and General Warranty reviews (87)

Great price

5
I have my Washing machine, boiler, oven and hob all covered for below £20 a month. Great friendly customer service Reviewed on: 2nd August 2020
Gemma Louise Griffiths's avatar
Gemma Louise Griffiths

Peace of Mind Cover

5
People always wonder whether domestic appliance insurance is worthwhile. Domestic and General are the main players in this market. In my opinion, as someone on an average income with very little 'wiggle room' in my finances, this cover is worth it's weight in gold. I would have needed to replace my washer four times over in the last three years without it. The engineer is sent out quickly and the problem is fixed quickly. My premiums are reasonable and it gives me peace of mind that an appliance so critical to normal family life is covered without me having to find hundreds of pounds without warning for call out and repairs. True, your appliance may never break down but, for a couple of pounds a month, I personally believe the peace of mind is worth it. Domestic and General are easy to contact, friendly and efficient. I highly recommend them. Reviewed on: 11th July 2019
Sharon Thompson's avatar
Sharon Thompson

Very very poor service

1
Had washer/dryer warranty company they use give incredibly poor service when contacted over a machine problem Ordered wrong parts, nothing documented so engineer unable to fix so needed new appointment, 1 engineer brought his girlfriend with him and said he had cleaned filter, but nachine still didnt heat up On next appointment to fix un heating dyer the filter was full When waiting for a part you had to phone daily to check when they would visit you X2 they didnt turn up Complained x2 but no folliw up from ,D&G so never renewed Dreadful truly dreadful service by ,D&G and the company they use Would give no stars if i could Reviewed on: 16th July 2017
Rita murray's avatar
Rita murray

great prices

4
they are easy to deal with and go above and beyond to help with any issues Reviewed on: 12th July 2017
Claire Elizabeth Griffiths's avatar
Claire Elizabeth Griffiths

Simple, fast and hassle free

5
Using D&G was a simple process. All of the forms and information were simple and quick to follow out. Communication from the company has been prompt and friendly, and I have had no isssue whatsoever. I'd definitely recommend them to anyone who wants a decent and professional service. Reviewed on: 30th May 2017
David Reilly's avatar
David Reilly

Not Great!

3
I've had warranties with D&G for a few of my appliances and I pay monthly via Direct Debit. However, my DD failed twice and I only found out when I had a letter demanding the full price of £270-odd. I had no correspondence before this. Has I known after the first DD failed, I would have rectified this. It also takes ages for anyone to answer emails or messages. Reviewed on: 24th December 2016
Anni Ezmerelda Large's avatar
Anni Ezmerelda Large

Always go direct

5
I had quote from curry's where I bought washing machine but don't rate their service . then had quote from Zanussi (who use Domestic and general) at £5.40 a month. I went direct to Domestic & General website and covered both washing machine and tumble dryer for that money. Reviewed on: 13th September 2016
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Hazel Lawrence

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