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Domestic and General: Warranty reviews

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2.09
Based on 94 reviews, last reviewed 15th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
26%
See only 4 star reviews
3%
See only 3 star reviews
9%
2 star
See only 2 star reviews
0%
See only 1 star reviews
62%

Latest highest rating:

5

Bought washing machine ,also jewellery ,both good co... Bought washing machine ,also jewellery ,both good cover n price. Customer care good when talked to them ,lost my details !. Reviewed on: 5th September 2025
Philip Storey's avatar
Philip Storey

Latest lowest rating:

1

Please careful Beware of and Please don’t ever use… Beware of and Please don’t ever use this company. Their service is worse than terrible and their charges are exce... Read more Reviewed on: 15th February 2026
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Ali
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Domestic and General Warranty reviews (94)

Dealing with Domestic and General through my Whirlpo...

1
Dealing with Domestic and General through my Whirlpool warranty has been one of the worst experiences I’ve ever had with an appliance repair service. After two previous visits that didn’t resolve the issue, I was left hanging on a third appointment, scheduled for a 1-4 PM window. Despite calling twice to confirm, I was repeatedly told the technician was on the way—only to find out later that this was not true. The office had already closed (on Eastern time), leaving me unable to ensure I was rescheduled for the next day. When I called again to follow up, I was informed that the parts had been returned to the warehouse and I’d have to wait another four days to reschedule. At this point, I requested that Domestic and General just write me a check so I could replace the fridge. After three weeks without a working fridge, we needed to be able to keep food in the house. They refused, claiming the repair technician hadn’t designated the fridge as non-repairable—which is a lie. The technician clearly told me that only Whirlpool’s tech support has the authority to deem it unrepairable. The representative I spoke with was incredibly rude and dismissive, saying, “I don’t care, sir. This isn’t how it works,” and showed no interest in finding a solution. It’s been almost three weeks since the initial visit, and our fridge is still broken. If I could give negative stars for their service, I would, because they certainly don’t deserve even one. Reviewed on: 26th September 2024
Andrew J's avatar
Andrew J

Our Hotpoint Fridge/Freezer became faulty, so I phon...

5
Our Hotpoint Fridge/Freezer became faulty, so I phoned the repair line to ask for a repair. My options were clearly explained to me by the friendly assistant who promptly arranged a next day repair. No stress, no drama, just good old fashioned customer service, thank you. Reviewed on: 24th September 2024
James F's avatar
James F

My fridge freezer developed a fault that couldn't be...

5
My fridge freezer developed a fault that couldn't be fixed, they had a replacement with me within a few days Reviewed on: 4th September 2024
Robert Westwood's avatar
Robert Westwood

Domestic and general are number 1 for me.

5
I like domestic and general because they are good with the speed of the engineer and will swap like for like. I have used them for years on all my appliances,and they are not too expensive. Always had good customer service. Reviewed on: 24th August 2024
Bobbi Vanmali's avatar
Bobbi Vanmali

A very easy to quote with company and super friendly...

5
A very easy to quote with company and super friendly support with no Hassle claims if ever needed. The call outs for repair are also timely with great service and quality. Reviewed on: 24th August 2024
Bacon Sandwich's avatar
Bacon Sandwich

Great Product and Service

5
I took insurance out with Domestic and General when I bought a treadmill from Argos during Covid. This year the touch screen stopped working altogether contacted them. They sent out a new screen and arranged for an engineer to fit it. When he came he identified another problem with the wiring that meant that the new screen broke whilst he was fitting it. He ordered another screen and relevant parts and came back a couple of weeks later to fit them. It was as good as new. Great product and service Reviewed on: 23rd August 2024
Jessica G's avatar
Jessica G

It's good but not fast.

4
It's good but not fast. Reliable. I'm happy with that but should be better Reviewed on: 8th June 2024
Rambod L's avatar
Rambod L

Not east to deal with and their website is not clear.

3
Not east to deal with and their website is not clear. Been with them for just over 12 months since having new Baxi boiler fitted. Was sold the warranty under the premise of a hassle free life with regards to the boiler. Had an issue, and had nothing but hassle. They did sort it eventually, but after a tussle. Now waiting for a letter, apparently, to give me a code to get my boiler it's annual service, which is all part of the plan. Boiler now almost a month overdue it's service, still no letter. I'll give them until the end of June then I'll doubtless have to take them on, again. And yes, although I don't doubt it will get done, it's just not hassle free. Reviewed on: 27th May 2024
Anthony R's avatar
Anthony R

Have left me without a washing machine for over a we...

1
Have left me without a washing machine for over a week and a half as their repairs people ordered the wrong parts, so I have to wait until next week which will be 2 weeks then. I explained that I'm a lone parent to a disabled child and going this long without a washing machine is more than just an inconvenience and staff were dismissive. I have been paying this insurance for over 4 years, and for what? I can't see myself using Domestic and General after this. Reviewed on: 10th May 2024
LeiiiiighA 's avatar
LeiiiiighA

They are affordable

5
They are affordable, they actually answer the phone and do not have long waiting time but you can also book a repairs via their online portal and if they can’t fix the problem they will replace. Reviewed on: 4th May 2024
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NA

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