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Domestic and General: Warranty reviews

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2.07
Based on 92 reviews, last reviewed 23rd Sep 2025
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
26%
See only 4 star reviews
3%
See only 3 star reviews
8%
2 star
See only 2 star reviews
0%
See only 1 star reviews
63%

Latest highest rating:

5

Bought washing machine ,also jewellery ,both good co... Bought washing machine ,also jewellery ,both good cover n price. Customer care good when talked to them ,lost my details !. Reviewed on: 5th September 2025
Philip Storey's avatar
Philip Storey

Latest lowest rating:

1

If I could leave a minus I would. If I could leave a minus I would. PLEASE DO NOT PAY FOR A PLAN. On the 12th September I called D&G in relation to my very old washing machine which ha... Read more Reviewed on: 23rd September 2025
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Teresa
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At Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if you're an existing Domestic and General customer - please share your experiences with our community in order to help out others!

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Domestic and General Warranty reviews (92)

My fridge freezer developed a fault that couldn't be...

5
My fridge freezer developed a fault that couldn't be fixed, they had a replacement with me within a few days Reviewed on: 4th September 2024
Robert Westwood's avatar
Robert Westwood

Domestic and general are number 1 for me.

5
I like domestic and general because they are good with the speed of the engineer and will swap like for like. I have used them for years on all my appliances,and they are not too expensive. Always had good customer service. Reviewed on: 24th August 2024
Bobbi Vanmali's avatar
Bobbi Vanmali

A very easy to quote with company and super friendly...

5
A very easy to quote with company and super friendly support with no Hassle claims if ever needed. The call outs for repair are also timely with great service and quality. Reviewed on: 24th August 2024
Bacon Sandwich's avatar
Bacon Sandwich

Great Product and Service

5
I took insurance out with Domestic and General when I bought a treadmill from Argos during Covid. This year the touch screen stopped working altogether contacted them. They sent out a new screen and arranged for an engineer to fit it. When he came he identified another problem with the wiring that meant that the new screen broke whilst he was fitting it. He ordered another screen and relevant parts and came back a couple of weeks later to fit them. It was as good as new. Great product and service Reviewed on: 23rd August 2024
Jessica G's avatar
Jessica G

It's good but not fast.

4
It's good but not fast. Reliable. I'm happy with that but should be better Reviewed on: 8th June 2024
Rambod L's avatar
Rambod L

Not east to deal with and their website is not clear.

3
Not east to deal with and their website is not clear. Been with them for just over 12 months since having new Baxi boiler fitted. Was sold the warranty under the premise of a hassle free life with regards to the boiler. Had an issue, and had nothing but hassle. They did sort it eventually, but after a tussle. Now waiting for a letter, apparently, to give me a code to get my boiler it's annual service, which is all part of the plan. Boiler now almost a month overdue it's service, still no letter. I'll give them until the end of June then I'll doubtless have to take them on, again. And yes, although I don't doubt it will get done, it's just not hassle free. Reviewed on: 27th May 2024
Anthony R's avatar
Anthony R

Have left me without a washing machine for over a we...

1
Have left me without a washing machine for over a week and a half as their repairs people ordered the wrong parts, so I have to wait until next week which will be 2 weeks then. I explained that I'm a lone parent to a disabled child and going this long without a washing machine is more than just an inconvenience and staff were dismissive. I have been paying this insurance for over 4 years, and for what? I can't see myself using Domestic and General after this. Reviewed on: 10th May 2024
LeiiiiighA 's avatar
LeiiiiighA

They are affordable

5
They are affordable, they actually answer the phone and do not have long waiting time but you can also book a repairs via their online portal and if they can’t fix the problem they will replace. Reviewed on: 4th May 2024
NA's avatar
NA

The worst insurance policy for appliances.

1
Absolutely terrible company. I had three visits from their repair agents over a month to deal with a leak in a fridge freezer and, far from fixing it, I actually think they made it worst, as afterwards I noticed pipework was suddenly protruding from the back . On the third visit the agent said it was now a write off and under the insurance policy, it would be replaced, and that I should wait until I was contacted by d&g. Off course, they didn't contact me and after logging on to my account I noticed the plan had actually been cancelled, without myself being informed. I called them to find out what was going on and they told me under the policy guidelines, they were not obligated to replace the unit and the plan was to be automatically cancelled. This was completely contrary to what I was told. A complete and frustrating waste of time, effort and money. Reviewed on: 22nd April 2024
CCC's avatar
CCC

DO NOT DEAL WITH THESE COWBOYS

1
I have tried for 10 days to just get an appointment for fridge freezer, not functioning, so 10 calls, 4 formal email complaints and 1.5 hours on live chat and still not even got a date for engineer to come....none of their phone numbers put you through to a human, all working from home since Covid, so essentially the company collects your premiums and done absolutely nothing. I have 11 plans costing me over £1,500 pa and have been a client for 15 years but i am now cancelling all of the plans - absolute disgrace and will be continuing this formal complaint with Ombudsman as this company is now criminal in nature Reviewed on: 14th April 2024
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Philip F

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