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Domestic and General: Warranty reviews

Name: Warranty
Rating: 2.44 (97 reviews)

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2.44

Based on 97 reviews, last reviewed 3rd Aug 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

26%

2 star

63%

Latest highest rating:

5

Excellent warranty for household goods Had insurance for quite a few products at home, ie, TV. fridge, washing machine. Recently, my fridge stopped working properly and called out Domestic ... Read more Reviewed on: 22nd April 2026

Latest lowest rating:

1

One star and they don't deserve that! One star and they don't deserve that! One star and they don't deserve that!! Conned into taking out a Policy by Hoover for a fridge freezer. When they... Read more Reviewed on: 3rd August 2026

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About this product

At Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if you're an existing Domestic and General customer - please share your experiences with our community in order to help out others!

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Domestic and General Warranty reviews (97)

Day off for nothing

Took a full day off work, completely pointless as the guy parked outside my house for around 20 minutes then drove off! Apparently wrong house listed on his job sheet & when he knocked on they knew nothing about it- funny that, as he never got out of his van! If he was lost he could have used the mobile number he'd called me on that morning to find out where I live! Who's going to pay for my lost wages? These people are a waste of air. Reviewed on: 11th April 2023

Refusing to replace covered item

This company is a out right scam we had a wall oven under warrenty that took over 9 months to be found unservicable and then said it still on the first ticket and we will not replace it on a first ticket and then canceled the plan on me. I sat with out an oven for 9 months for the company I paid to say none are not fixing it. I was told when purchasing the plan that if they could not fix items they would be replaced and and by 2 other associates on follow up calls so they blatantly lied. They are a trash organization with awful customer service. Reviewed on: 5th April 2023

Save your money

Appalling service with both a washing machine and now the tumble dryer, requested money back as they have not fulfilled their obligation Reviewed on: 20th February 2023

Only used once, but my friend swears by them!

If you move house a lot it's really worth it, as things break or don't work as expected after you move, they have you sorted Reviewed on: 21st January 2023

I have paid for annual cover for over 20 years but when I needed them over a flue, which they do nor cover but never flagged as a potential problem, they were hopeless.

My gas system was shut down as dangerous despite regular D & G annual service visits. The excellent company who replaced if found several boiler leaks and problems which D & G has not recognised. Reviewed on: 12th January 2023

Fake Company!!!

This is to notify you that I have been with D&G for nearly 2 years now. And I have had the worst experience ever using this particular Company!!! I was so much frustrated with their service that I was forced to cancel all existing policies just a week ago. I was also going to have more gadgets under their insurance cover but not any more after the most recent horrible experience! I highly recommend everyone to back off now! It's never too late than losing your money for waste! Reviewed on: 4th January 2023

This is not an insurance conoany but a scam running operation

AVOID!!! AVOID!!! AVOID!!! Avoid them at all cost. They do not provide ANY care. I have made 4 appoitments with them to repair a pump on the washing machine. All of them were cancelled. Customer care doesn't answer any questions, ingeneers don't show up for thier appoitments. Scam operation. Reviewed on: 22nd December 2022

AVOID LIKE THE PLAGUE!!!

Avoid D&G and Whirlpool like the plague! I spent 3 hours trying to book an appointment through a non-existent D&G customer service team. D&G's website kept failing at the point of booking an appointment date, advising me to call Whirlpool directly, who also had a non-existent customer service team. After a bit of digging I managed to get onto Whirlpool's website with my D&G account number to book a date with their automated online service but would have to wait 9 days for an engineer. The night before the repair date I was contacted to inform me of a 4 hour window in which the engineer would arrive. 2 hours before that window i received another message that the engineer was no longer available and to rebook via the website, the next appointment not being for another 14 days. More unsuccessful attempts to contact a non existent customer service team has followed. I always suspected insurance schemes were nothing but a scam to steal peoples money without providing an actual service, but this really takes the mickey! Reviewed on: 21st December 2022

Shambolic

Shambolic! We had someone come to look at our broken fridge. He said there’s a part he needs to order and would come back..then he came back a week later with a completely broken unusable part, now we’ve had 2 more cancelled appointment’s DURING the time slots! (7am-10am and cancelling at 9am) we have now both taken 4 days off work for this and haven’t had a working fridge for over a month! Send a complaint twice and completely ignored. Joke of a company Reviewed on: 28th November 2022

Shocking customer service.

After waiting for a repair guy to visit my tumble dryer was written off. A week later I had to chase up my replacement was given a link for what was available. I picked 1 of the few that were actually in stock received an email confirming my delivery date which was almost a week later. The day arrives no further correspondence so I called them up. Get told that the one I ordered wasn't in stock and it would be delivered in just over a week's time. Fast forward too today new machine arrives fine but no instruction to remove old appliance even though I paid for it too be removed. Again get onto the phone to be told there is nothing they can do as they instructed it to be removed. It's still here. I contacted the company who delivered it and got the rudest women I've ever had the misfortune to talk too who told me too shut up so she could get a word in. So I'm out of pocket stuck with machine i now have to pay out again too have removed and there has been no attempt to correct the issue or make it right for me! Really poor experience and am tempted to remove all of my policies from them if this is how a loyal 10+year customer gets treated. Disgusting. Reviewed on: 10th November 2022

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Domestic and General: Warranty reviews

100% decrease in 5 star reviews

50% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Domestic and General: Warranty now

Domestic and General Warranty reviews (97)

Day off for nothing

Refusing to replace covered item

Save your money

Only used once, but my friend swears by them!

I have paid for annual cover for over 20 years but when I needed them over a flue, which they do nor cover but never flagged as a potential problem, they were hopeless.

Fake Company!!!

This is not an insurance conoany but a scam running operation

AVOID LIKE THE PLAGUE!!!

Shambolic

Shocking customer service.

Review Domestic and General: Warranty now

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