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Domestic and General: Warranty reviews

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2.09
Based on 91 reviews, last reviewed 12th Sep 2025
100% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
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63%

Latest highest rating:

5

Bought washing machine ,also jewellery ,both good co... Bought washing machine ,also jewellery ,both good cover n price. Customer care good when talked to them ,lost my details !. Reviewed on: 5th September 2025
Philip Storey's avatar
Philip Storey

Latest lowest rating:

1

AVOID LIKE THE PLAGUE! I'd give Domestic and General 0 Stars if I could... They have left myself and my family without a shower now for 6 days. Had our shower protected wit... Read more Reviewed on: 12th September 2025
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Trudi O
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At Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if you're an existing Domestic and General customer - please share your experiences with our community in order to help out others!

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Domestic and General Warranty reviews (91)

This is not an insurance conoany but a scam running operation

1
AVOID!!! AVOID!!! AVOID!!! Avoid them at all cost. They do not provide ANY care. I have made 4 appoitments with them to repair a pump on the washing machine. All of them were cancelled. Customer care doesn't answer any questions, ingeneers don't show up for thier appoitments. Scam operation. Reviewed on: 22nd December 2022
BlackLivesMatter -'s avatar
BlackLivesMatter -

AVOID LIKE THE PLAGUE!!!

1
Avoid D&G and Whirlpool like the plague! I spent 3 hours trying to book an appointment through a non-existent D&G customer service team. D&G's website kept failing at the point of booking an appointment date, advising me to call Whirlpool directly, who also had a non-existent customer service team. After a bit of digging I managed to get onto Whirlpool's website with my D&G account number to book a date with their automated online service but would have to wait 9 days for an engineer. The night before the repair date I was contacted to inform me of a 4 hour window in which the engineer would arrive. 2 hours before that window i received another message that the engineer was no longer available and to rebook via the website, the next appointment not being for another 14 days. More unsuccessful attempts to contact a non existent customer service team has followed. I always suspected insurance schemes were nothing but a scam to steal peoples money without providing an actual service, but this really takes the mickey! Reviewed on: 21st December 2022
David Adams's avatar
David Adams

Shambolic

1
Shambolic! We had someone come to look at our broken fridge. He said there’s a part he needs to order and would come back..then he came back a week later with a completely broken unusable part, now we’ve had 2 more cancelled appointment’s DURING the time slots! (7am-10am and cancelling at 9am) we have now both taken 4 days off work for this and haven’t had a working fridge for over a month! Send a complaint twice and completely ignored. Joke of a company Reviewed on: 28th November 2022
M S's avatar
M S

Shocking customer service.

1
After waiting for a repair guy to visit my tumble dryer was written off. A week later I had to chase up my replacement was given a link for what was available. I picked 1 of the few that were actually in stock received an email confirming my delivery date which was almost a week later. The day arrives no further correspondence so I called them up. Get told that the one I ordered wasn't in stock and it would be delivered in just over a week's time. Fast forward too today new machine arrives fine but no instruction to remove old appliance even though I paid for it too be removed. Again get onto the phone to be told there is nothing they can do as they instructed it to be removed. It's still here. I contacted the company who delivered it and got the rudest women I've ever had the misfortune to talk too who told me too shut up so she could get a word in. So I'm out of pocket stuck with machine i now have to pay out again too have removed and there has been no attempt to correct the issue or make it right for me! Really poor experience and am tempted to remove all of my policies from them if this is how a loyal 10+year customer gets treated. Disgusting. Reviewed on: 10th November 2022
K3nbphotography's avatar
K3nbphotography

Fairly priced

5
I have most of my items insured for less than £30, the engineers are excellent, very knowledgeable. Can book every repair from the app, including a time slot and the engineer let's you know when he is on route with an ETA Friendly and polite customer services Reviewed on: 13th October 2022
Steven's avatar
Steven

Great company for home appliances insurance

5
Amazing company with quick response to call out and broke down appliance was promptly fixed. Reviewed on: 10th October 2022
Tolu Erinoso's avatar
Tolu Erinoso

Changed my address twice so im not covered

1
These lot have automatically changed my address twice in a row. Now I have to call them again and get it sorted. poor service and will be cancelling all my products as they dont care. when it happend 1st I was passed pillar to post and knowone would take ownership. for e.g if my tv or home appliace broke or something went wrong I was told I would not have been covered. They only appologised. now I am waiting for them to contact me. This comoany is a Disgrace and I am so frustrated with them Reviewed on: 4th October 2022
Tariq Rashid's avatar
Tariq Rashid

Very good

5
I have a few electrical items insured and they are affordable rates also very quick with repair or replacement Reviewed on: 23rd September 2022
emoji lilli's avatar
emoji lilli

Very Poor Service

1
Originally took out policy on appliances on 8/4/22. Was supposed to receive email that day or next with the policy info. Also, policy info would be provided by regular mail in 7-10 days. Did not receive email and called again. Email address had been input incorrectly. Was told that I would receive email the next day. I did finally receive an email that allowed me to create an on-line account; but still no information pertaining to the policy. When I attempted to create an account, based on the received email, their system wouldn't allow it. System kept indicating that the zip code I was inputting was not valid. As of 9/8/22 I still had not received policy in mail. I called and was told that the original email that is sent out is only sent once. If it goes to the wrong address -- tough!! No way to resend it. (What a hell of a way to run a business.) I asked the representative I was speaking with about the inability to create an account due to the zip code issue. She suggested it was possibly a system error and I could try again tomorrow. This was at least my third attempt at creating an account, on different days, with all attempts failing due to the same issue -- invalid zip code. The representative went on to say that there was nothing she could do about not being able to create an account -- no referral to someone else, nothing!!! At this point, I decided to cancel this plan. Now, I'll wait to see if I actually receive my refund and no future charges are placed on my card. Reviewed on: 8th September 2022
Keith Philley's avatar
Keith Philley

Appalling cover and company

1
Appalling cover. You pay whilst appliances in warranty period, it turns out for accidental damage only. Once out of warranty they bump up prices (& say told me in email that probably went to junk). Then phone up to complain and complains dept wont take phone calls (I wonder why?!!) and I ask about claiming for accidental damage and they say that accidental dints etc not covered! Treatment disgraceful, my advice is avoid D&G, dont waste your money. Reviewed on: 26th August 2022
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Stephen Andrew

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