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Bev Gilkes

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Review of the Domestic and General, Warranty:

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More urgency required

More urgency required. The fridge of my fridge/freezer has failed. Reported and had to wait 8 days for first engineer slot. Comprehensively completed the repair questionnaire and the code scanner app request, hoping to speed up repair. Engineer attended today and cannot repair today. No part on board van despite my best efforts to explain the fault. Now the part has to be ordered and repair rescheduled …. heatwave on the way and another week without a fridge! Just rung customer services and still no joy,, but the sincerity in the agents voice was a delight (not). Save your money and use local business, who’ll be more appreciative, especially if you require a quicker response. Date of experience: 25 May 2023 Reviewed on: 25th May 2023

Bev Gilkes

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