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Keith Philley

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Review of the Domestic and General, Warranty:

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Very Poor Service

Originally took out policy on appliances on 8/4/22. Was supposed to receive email that day or next with the policy info. Also, policy info would be provided by regular mail in 7-10 days. Did not receive email and called again. Email address had been input incorrectly. Was told that I would receive email the next day. I did finally receive an email that allowed me to create an on-line account; but still no information pertaining to the policy. When I attempted to create an account, based on the received email, their system wouldn't allow it. System kept indicating that the zip code I was inputting was not valid. As of 9/8/22 I still had not received policy in mail. I called and was told that the original email that is sent out is only sent once. If it goes to the wrong address -- tough!! No way to resend it. (What a hell of a way to run a business.) I asked the representative I was speaking with about the inability to create an account due to the zip code issue. She suggested it was possibly a system error and I could try again tomorrow. This was at least my third attempt at creating an account, on different days, with all attempts failing due to the same issue -- invalid zip code. The representative went on to say that there was nothing she could do about not being able to create an account -- no referral to someone else, nothing!!! At this point, I decided to cancel this plan. Now, I'll wait to see if I actually receive my refund and no future charges are placed on my card. Reviewed on: 8th September 2022

Keith Philley

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