DO NOT USE this company Please If you do need to claim look out you have been warned shocking experience.

Suffice to say I am in the 65% of one star reviews for a reason. I can't believe insurance regulation is so weak that these... Suffice to say I am in the 65% of one star reviews for a reason. I can't believe insurance regulation is so weak that these scammers are allowed to operate in the UK. Read more Read less

Customer service was good and friendly

They claim to have gone bust!! Despite agreeing to renew Mt dogs policy for 6 months at N extortionate rate!!! Ignore this company AT ALL COSTS...

Our dog was diagnosed with Cushings disease and we put in our claims via the vet. All the claims have been paid and only £200... Our dog was diagnosed with Cushings disease and we put in our claims via the vet. All the claims have been paid and only £200 excess taken once. £33 a month for an older dog is cheap so the 2-3 months to pay a claim seems acceptable. Read more Read less

Good prices for more senior dogs !

We were with Petwise for 10 months. Our 12 year old collie started on injections for arthritis we contacted petwise but they would not pay... We were with Petwise for 10 months. Our 12 year old collie started on injections for arthritis we contacted petwise but they would not pay for the injections as old age is an ongoing condition. Bloody joke of a company.. Read more Read less

I moved both of my dogs to Petwise Insurance and after two years my elderly (15 years of age) Labradoodle was struggling so much; incontinent,... I moved both of my dogs to Petwise Insurance and after two years my elderly (15 years of age) Labradoodle was struggling so much; incontinent, blind, not eating, difficulty standing and falling over that we decided it was kinder to let him go. We arranged a home euthanasia with a vet and a cremation. We notified Petwise this had happened and claimed on their Farewell Policy which pays out a maximum of £150, far less that we had already paid. Because the vet had written Arthritis as one of our dogs symptoms they have refused to pay out. They could have chosen incontinence, immobility or just old age. What makes it worse is that we never claimed for his arthritis it was just on his records as having it. The pain killers for arthritis we bought for our dog, were never purchased using any insurance policy. I contested their findings and they said 'I should read the small print in their policy booklet", which they changed in our second year with them and we weren't notified of the change. Needless to say I will be taking my other dog away from this appalling company. Truly disgusting treatment, absolutely awful company, please avoid. Read more Read less

I moved my policy to Petwise last October 22 and sadly in December my beloved dog was diagnosed with a serious liver issue and passed... I moved my policy to Petwise last October 22 and sadly in December my beloved dog was diagnosed with a serious liver issue and passed away in March 23 Petwise staff been excellent throughout this time. An email when a vets claim has been received and confirmation when paid. Considering I was a new customer they have paid every claim promptly (a considerable amount in a short time) with excellent communication at all times I really cannot thank them enough at what has been a very difficult time and would thoroughly recommend them based on my experience Read more Read less