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Steven B

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Review of the Petwise, Pet Insurance:

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Money grabbers

This company is terrible for customer service and processing times for claims. I have submitted claims in the past where I have waited for months for settlement. The last claim took 4 phone calls and two emails between myself and the vet to settle over a period of 3 months. They rarely responded to my emails and only do something when activated by a follow-up phone call. In saying that, I am currently on hold for over 30 minutes and counting trying to speak to them about my insurance policy which they have r aisedby almost 700% in just over one year. As a result, I tried insurance elsewhere but because my dog is over 10 years old and has pre-existing condition (although it is now cured!), other insurance companies will not offer cover. Reviewed on: 23rd September 2024

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