Car was hit while parked cctv footage captured the culprit however o2 couldn’t help as the other company didn’t answer the phone so I ran... Car was hit while parked cctv footage captured the culprit however o2 couldn’t help as the other company didn’t answer the phone so I ran out of time absolutely disgusted by the company avoid avoid avoid Read more Read less

I have very nasty experience when I insured with O2. I cancelled the insurance in June 2020 when I sold the car and latter receive... I have very nasty experience when I insured with O2. I cancelled the insurance in June 2020 when I sold the car and latter receive a letter demanding £120.00 plus £50 plus totaling £181.38. I was not with my credit card or debit card at the time she agreed to take the £181.38 from the agreed account at the end of August 2020. To my greatest surprise, I receive a letter dated 25/8/20 demanding £200.98. When I call to query the letter, I asked for the summary of my last discussion and what was agreed on. The customer service agent Daisy, responded that she don’t have it at hand and what was in the system was to collect £200.38 and will be happy to put a complain in for me. Pls keep away from O2 not to experience my ordeal or worst situation. Thanks for adherence. Read more Read less

they put your insurance up and then make it hard to cancel when there are better deals somewhere else.

For whatever reason o2 drive didn't take out my fist monthly payment, I had money in this account so I found it strange. They then... For whatever reason o2 drive didn't take out my fist monthly payment, I had money in this account so I found it strange. They then sent me basically a threatening letter with a notice of default sums. They Also charged me an extra £20 for failed payment, and threatened to cancel my policy and charge me £60 as well as having to pay any outstanding premiums. I rushed to pay the late fee and the months payment. I used a different bank account to pay this and it said on the screen that this will be my future payment details. Once it came around to pay my next payment o2 drive took the payment from my original account, which gets me thinking that it was their fault not taking the first payment but charged me £20 anyway. If you set a date for your direct debit to come out, just be careful as it just comes out whenever they want. I phoned and spoke to a bit of an irritated customer service advisor today about all my issues. I might have well spoken to 'Alexa' for all the answers I got. Totally useless. I wouldn't recommend o2 drive at all and the more people know the better. Read more Read less

Fully comprehensive insurance on my car. Go to start it and a fire starts in the engine bay. Car collected by insurance co, I chase... Fully comprehensive insurance on my car. Go to start it and a fire starts in the engine bay. Car collected by insurance co, I chase for 4 weeks as clearly the phones in their office cant make outgoing calls to finally be told the damage isnt covered as it was an electrical or mechanical fault. I asked what else could cause fire damage, they said they only pay for malicious damage. Car now a total loss and finance to settle. Avoid at all costs. Read more Read less

thought I’d give them a go, when I called a to say I’d purchased a new car , they cancelled my existing insurance without reason.... thought I’d give them a go, when I called a to say I’d purchased a new car , they cancelled my existing insurance without reason. Not a professional insurance company by far. Phone network yeah they are ok ... Read more Read less

I phoned to potentially make a claim due to someone driving into me and was told they culdn't deal with any of it (after Id... I phoned to potentially make a claim due to someone driving into me and was told they culdn't deal with any of it (after Id told them all about it) had to go through it all again only to be told I'd have to pay then personally chase the other company to get my money back. I stopped the claim right there and was assured it was closed and not put through. My renewal came through at over double my previous quote, when questioned they said I had made a claim hence the increase. I then told the person it hadn't been a claim and what a surprise she couldn't help me at all and basically said tough. Shockingly bad, along with having to listen to a whole load of pre recorded fluff at the start of every call which has nothing to do with anything you need. DO NOT USE THEM Read more Read less

So went along with a quote on 31st December and told me I was covered from the 1st January 2020. Tried to complete my registration... So went along with a quote on 31st December and told me I was covered from the 1st January 2020. Tried to complete my registration and won't send me no emails to do this. So today (1st Jan) I find out that they haven't done my insurance, so I am not covered. So I know how no car insurance £55 gone out of my account and the bloody company is not even open. This is my first ever time using this company and right now it hasn't been a good start.. So I have to rely on family members taking me to work and picking me up again. Awful company Read more Read less

Was advised that if I took out a policy when my daughter turned 17 she could be added to it a couple of months later.... Was advised that if I took out a policy when my daughter turned 17 she could be added to it a couple of months later. The policy for just myself cost twice as much as similar policies for myself to be insured on the car, however, because I wanted to add my daughter subsequently went ahead with the policy. I was told I couldnt get a full quote until the day of her 17th birthday. On the day my daughter turned 17 and as a provisional driver I was told that she could not be added to the policy. I was missold an inflated price policy which was not fit for purpose. BEWARE. Complete rip off. Read more Read less