Vitality Health Insurance Reviews

Prepare to be put through the ringer if you're signing up for this horror show of a service

Don't even deserve one star really. I'll start with the good points - free starbucks and cinema ticket every week are great. Apple Watch scheme is also a good bonus and perk, especially if you're active like myself, as you will pay either nothing or...

Don't even deserve one star really. I'll start with the good points - free starbucks and cinema ticket every week are great. Apple Watch scheme is also a good bonus and perk, especially if you're active like myself, as you will pay either nothing or the bare minimum of a fiver a month for the watch. Really good freebies!

Now the downsides. Trying to make any sort of claim whatsoever. Don't waste your time. I have jumped through multiple hoops, yo-yoing backwards and forwards to my normal GP over the past 2 to 3 months for forms and documents to appease Vitality that a mole I've had for my entire life has only very recently started changing and giving me cause for concern. Finally, after all hoops were jumped through, my case was approved to be treated. Phew, amen, end of story. Except not. Two days after it being approved and booking in for an appointment with a specialist, Vitality call me to revoke the approval without discussion and without any proper explanation and an extremely unprofessional individual relaying the information. I am absolutely flabbergasted at this treatment given I had provided them with every single bit of information under the sun from my GP. Won't be wasting my time claiming a single thing ever again. Only thing to be thankful for is that this is covered by my company or I'd be demanding every single cent back of my membership. Go somewhere that actually sees it's customer's health as a priority. Vitality isn't the place for you.

mjarLevel 1

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They're just shit

Bad app experience...

Bad app experience
Their process so time consuming and convoluted that it discourages you from using them, the NHS is actually quicker and more helpful
Poor customer service
Every single appointment you book must first be validated by a Vitality GB, I was told I didn't need acupuncture, but that's an alternative type of treatment that should be covered by my plan

All around, very unhappy with their service.

SophieLevel 1

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Most company ever - zero service

Points system doesn't work - they don't allocate and then ask you to evidence after the fact which is...

Points system doesn't work - they don't allocate and then ask you to evidence after the fact which is unworkable.
Also claims process is so panful you just give up (which is what they want, but what's the point in having health insurance if you can't claim)?
Don't answer the phone and don't reply to email!

helennnLevel 1

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Working for Vitality

Vitality is an awful company to work for. No respect for it's staff whatsoever nor for family life. The only good thing about Vitality was colleagues. Management had attitude and no sympathy for emergencies nor sickness. High turnover. You would be...

Vitality is an awful company to work for. No respect for it's staff whatsoever nor for family life. The only good thing about Vitality was colleagues. Management had attitude and no sympathy for emergencies nor sickness. High turnover. You would be sacked over anything as it was all about money. Staff were consistently stressed and pressured. Avoid at all costs. Poor communication and no respect. Work elsewhere where you are valued!

Sarah Level 1

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Mrs Anne smith

If I could I would rate this company minus 10...

If I could I would rate this company minus 10
Worst company I have every delt with
Full of empty promises ,delay tactics should sack the managers I am told my claim has been with them for since end of march. The only thing they are good at is taking my money every month. stress is exacerbating my condition but they don’t care

Anne smithLevel 1

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Utterly awful company

Look past the gimmicks and read the hundreds of reviews online about these crooks before you part with your money. After five years as a customer, I had to cancel my policy because they took ONE YEAR to process a claim and finally rejected it on a...

Look past the gimmicks and read the hundreds of reviews online about these crooks before you part with your money. After five years as a customer, I had to cancel my policy because they took ONE YEAR to process a claim and finally rejected it on a minor technicality. AVOID!!

SamLevel 1

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Rubbish

They don't count my points. My reward - free coffee in Starbucks expires one day before it says. Rubbish!!!!!

AnaLevel 1

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The worst insurance provider I have ever come across.

AVOID AT ALL COST - Worst than insurance providers in 3rd world...

AVOID AT ALL COST - Worst than insurance providers in 3rd world countries.

I injured my back and couldn't walk and sleep properly for months - It took them 3 months to approve an MRI with all the faffing around and forms to fill from current and previous GP's - Absolutely disgusting. Best part is that when they sent me to see their GP (face to face), their own GP said and I quote "These people do whatever they can to avoid paying and they tangle your claim with forms to put you off". Unfortunately, this is exactly what they do.

Having done the MRI after a 3 month long process and countless forms and chasing up calls, their 3rd party provider ended up charging my credit card without notification and or consent for £170, an amount that I don't even know what it relates to and for. I had to report them as fraud and cancel my card.

This insurance lures you in with their rewards and supposedly great service, but when you pay £80 per month for an insurance policy, I don't think you are really the type of person that is looking to save £60 pounds on an apple watch or get £10 off a gym membership.

I have lived in many countries, including 3rd world countries where insurance providers were ten times better than this shamble of an insurance. Avoid it at all cost, but if you end up making a mistake and signing up with them, then I'm afraid you will find out soon enough what they are all about.

This insurance is a shame to this industry, and there are plenty of other providers out there, so really learn from my mistake and obviously from many other people's bad experience with this company (as you can very clearly read from reviews) and save yourself the time, money and stress of dealing with them.

Fouad FawalLevel 1

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Will not pay out for recommend treatment from a specialist.

I have been referred by a specialist dermatologist to have a lump removed from my abdomen before it gets too large, ruptures and becomes infected. Vitality have said that they will not pay for this treatment as it is ‘preventative’ and will only cover ...

I have been referred by a specialist dermatologist to have a lump removed from my abdomen before it gets too large, ruptures and becomes infected. Vitality have said that they will not pay for this treatment as it is ‘preventative’ and will only cover once it has actually ruptured despite a detailed letter from the doctor. When I explained that this would cause complications and leave me with bad scaring and risk of infection I was told by a very rude woman on the phone that this ‘was not their problem’!
Please avoid these awful people at all costs.

Mrs PorterLevel 1

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bad

terrible and dirty marketing strategies

PreemeLevel 1

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Appalling, I feel they have been taking my money under false pretences .

I have tried to make my first claim with Vitality Health. Despite having a referral letter from my GP, over a month later they are still deliberating on my claim. They use every trick in the book to avoid paying out. Throwing out endless obstacles...

I have tried to make my first claim with Vitality Health. Despite having a referral letter from my GP, over a month later they are still deliberating on my claim. They use every trick in the book to avoid paying out. Throwing out endless obstacles and prevarications, I have had to scan and send them over 30 pages of corroborating information.
I honestly feel I have been conned. Their default position is that your claim is invalid and that you have to prove otherwise.

Tom McKerrowLevel 1

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Extremely dissapointing

Unfortunately, I have had to use the services of my policy more often that I wanted....

Unfortunately, I have had to use the services of my policy more often that I wanted.
Everytime I have made a claim it has been a nightmare. Several calls, several emails, ages to get simple things.
I am in the middle of a treatment and they have just decided that they don´t cover more tests regarding this condition.
I am paying for fully cover and they have considered that it is now a routine treatment when it is not. Are they doctors to decide or just a mafia making money thanks to the people´s health? I am not interesting for them because I am not as healthy as they wanted? So sorry for that but I would prefer to not being using this shitty services first of all for my health and secondly for not treating for this kind of people.

Elena MorgadoLevel 1

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Great product with lots of fantastic benefits

I have been with vitality health insurance for over 5 years and their service is great. Claims are dealt with promptly and with little hassle. The additional benefits from the product are super including the opportunity for 75% discount on Champneys.

I have been with vitality health insurance for over 5 years and their service is great. Claims are dealt with promptly and with little hassle. The additional benefits from the product are super including the opportunity for 75% discount on Champneys.

Lisa PotterLevel 1

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Working in Vitality

This company is definitely one of the worst company to work for , pride its self on healthy lifestyles brand, however a lot of there staffs are not healthy and suffer from work related stress, you have to work 50-60 hours a week in order to achieve...

This company is definitely one of the worst company to work for , pride its self on healthy lifestyles brand, however a lot of there staffs are not healthy and suffer from work related stress, you have to work 50-60 hours a week in order to achieve there unachievable sales target even thou you only contracted to 37hrs , you don't get paid for the overtime and if you raise the issue up with management you get sacked, the pro is you get free bananas for you had work every Monday . How organizations like this is still in existence only GOD knows

Chu yanLevel 1

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Good cover with perks

The Vitality rewards programme is actually really worth considering. You can get some really good discounts such as saving money on bicycles or a trip to a Champneys Spa amongst others. If you take the time to sign up it can be addictive!

michele titchenLevel 1

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Awful claims process

Twice now I have contacted vitality and ended up paying for a private health service on a payg option as it was faster. The first time I was in excruciating pain with my hips and after my nhs GP ran blood tests and X-rays to tell me everything was...

Twice now I have contacted vitality and ended up paying for a private health service on a payg option as it was faster. The first time I was in excruciating pain with my hips and after my nhs GP ran blood tests and X-rays to tell me everything was normal I contacted vitality as clearly it wasn't. I needed a triage call to advise on which physiotherapist I could see under my policy and the call was scheduled. Only I never received the call and when I contacted customer services was told they'd called and I hadn't answered. Totally not the case as I was sitting phone in hand waiting for the call not to mention no voicemail received from them. So I paid to see a physiotherapist myself. This time I've discovered a lump in my neck so rather than wait 3 weeks to see my nhs GP I paid to see a bupa GP who instantly referred me to a specialist. So I called vitality to see which specialist I was authorised to go to under my policy only to be told I needed to see my GP and fill out a form and then they would assess the claim before making the appointment for me. Nhs would be faster!!!!!

Kim GossLevel 1

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***AVOID - AT ALL COSTS*** - South African Gimmick 'Health Provider'

***AVOID - AT ALL COSTS*** - South African Gimmick 'Health...

***AVOID - AT ALL COSTS*** - South African Gimmick 'Health Provider'
I have been with Vitality for 14 months. My wife and I have put in several doctors referrals, service is so slow, unfriendly staff, you are better off with the NHS (there is no value at all here). It takes months to get any claim approved and even then most are rejected. They are awful over the phone (e.g. they make you feel like a criminal rather than a customer). I have advised my company to use another provided as they add no value as a 'healthcare provider'. Go with more trustworthy UK company e.g. Bupa

willLevel 1

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Waste of money

It's quicker to go NHS than get vitality to answer a phone . I've cancelled my plan and am paying cash to see a dermatologist for a simple skin rash

MarkLevel 1

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No Complaints

I have seen some negative reviews and believe people very quick to moan but slow at praise. I have been with them for about 4 years and never had a major issue. A couple of minor technical issues a couple of years ago, which they sorted out, no...

I have seen some negative reviews and believe people very quick to moan but slow at praise. I have been with them for about 4 years and never had a major issue. A couple of minor technical issues a couple of years ago, which they sorted out, no problem. I love the preventative health incentives and feel better for it. Thank you Vitality

Ross ChapmanLevel 1

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Bad health plan AND inefficient/rude customer service

First, I was happy with the plan because we have all those rewards, etc....

First, I was happy with the plan because we have all those rewards, etc.
But then I experienced some "technical problems" (as they say) which resulted by never receiving those rewards. E.g: never receiving the Starbucks free drinks even with the maximum points and even if you asked multiple times to fix the problem. The solution according to them is for you to buy the drink and send them the receipt (every week? really? No thanks). If you are not happy with this solution and you just want the problem to be fixed, you will get a "fuck off" answer. In other words, they don't care whether you get the rewards or not and if you are happy about it or not.
The worst is when you make a claim, expect to be charge a lot the following year. In my case, I needed to see a physiotherapist, which I did only 5 times. Well, the following year, the price of my plan raise by 30%!!!
I would want to read reviews before subscribing with them so I will post this everywhere so people know that Vitality is not a good company. STAY AWAY.

ALevel 1

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