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Vitality: Health Insurance reviews

Name: Health Insurance
Rating: 1.37 (188 reviews)

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1.37

Based on 188 reviews, last reviewed 28th Mar 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

3 star

88%

Latest highest rating:

5

Very helpful Easy if u call first thing in morning as you don’t have to wait so long. Good company Reviewed on: 14th September 2023

Latest lowest rating:

1

Vitality are VERY good at talking your money - BUT Vitality are VERY good at talking your money - BUT when you need them they are impossible to contact. Kept waiting for ages on the phone and then tran... Read more Reviewed on: 28th March 2024

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About the Health Insurance

Vitality health insurance gives policyholders access to video GP appointments and online mental health support. By staying active, customers can earn rewards like gym membership discounts and fitness trackers. There are a range of additional add-ons to enhance your policy such as hospital choice, out-patient cover and optical, dental and hearing cover.

Choosing the right health insurance policy for your needs can be difficult with so many providers on the market. Our Vitality health insurance reviews can give you valuable insight into life as a policyholder.

Find out how long customers have had their policies with Vitality, and how satisfied they’ve been so far. Learn how policyholders feel about the price of their policies and the amount of excess they have to pay. Do policyholders feel these prices are fair for the amount of cover they have? Find out how easy it is to claim on Vitality’s health insurance and how quickly claims are paid out. Learn more about the rewards available. Read about experiences with the video GP appointments and Vitality’s customer service team. Make an informed decision when choosing your new provider by reading our Vitality health insurance reviews.

If you have a health insurance policy with Vitality, share your experience with our Smart Money People community. Why did you choose Vitality as your provider and have you been satisfied so far? What sort of illnesses and ailments are and aren’t covered under your policy? Did you opt for any additional extras? Have you made a claim, and if so, how quickly was it paid out? What features of the policy do you like the most? Is there anything you feel could be improved? Write an honest Vitality health insurance review today. Together, we can help people like you make better financial decisions.

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Vitality Health Insurance reviews (188)

Vitality are VERY good at talking your money - BUT

Vitality are VERY good at talking your money - BUT when you need them they are impossible to contact. Kept waiting for ages on the phone and then transferred to yet another section - had to explain all over again -my advice - AVOID VITALITY - RUBISH CUSTOMER CARE! Reviewed on: 28th March 2024

Not recommend Vitality!

If anyone is considering medical insurance, I definitely recommend BUPA. (I used to have BUPA Insurance - now VITALITY) Why no recommend Vitality: - if you have a problem, e.g. anemia or chest pain, and you have a referral from your GP for a chest X-ray and blood test - they will not accept the referral from the GP and you have to go to a specialist? But the GP doesn't know which specialist to get a referral for a blood test? I have a problem that I have been coughing for 2 months, I have chest pain and Vitality tells me to go to the NHS GP and they do not want to accept the tests that the GP ordered for me during a face to face visit. BUPA has no such problems. They refer you for tests if your general practitioner recommends tests. - I had a referral from a Gynecologist for a breast examination. Unfortunately, a referral from a Gynecologist is not acceptable. It has to be a GP? Bupa does not have such problems. However, a Gynecologist is a specialist who also examines the breasts and may order an ultrasound or mammography? - Very bad experience. Reviewed on: 22nd March 2024

If you struggle with mental health or may need help...

If you struggle with mental health or may need help with your mental health at some point do NOT count on Vitality. Myself and my partner have been with Vitality for nearly 4 years and have not claimed or used their service once. When my partner urgently needed to use their mental health services and book in a therapist (a service she pays for) I’ve watched countless hours wasted answering pointless emails, no responses and delays. A service you would expect some urgency on. No one has handled the case sensitively and we are still yet to recieve even a resolution since contacting them in December 2023, we are now in March 2024. I’m so upset and frustrated to watch this happen. They are not a company who cares about you as much as they portray. Simply do not offer a service you can deliver on. P.s - we are based on London and they have not been able to find 1 therapist. The largest city in the UK. It’s disgusting. Reviewed on: 11th March 2024

Horrendous insurance company.

Horrendous insurance company. Ne et pay the third party on time often meaning you have to fork out and then claim back which then turns into months of waiting to be paid leaving you still in pain and out of pocket! Easier to go nhs in my area and that’s saying something Reviewed on: 7th March 2024

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