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Vitality: Health Insurance reviews

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1.43
Based on 205 reviews, last reviewed 20th Feb 2025
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Latest highest rating:

5

Very quick to arrange treatment Very quick to arrange treatment operation arrangements made MRI and consultant excellent great customer service Reviewed on: 4th September 2024
IanM's avatar
IanM

Latest lowest rating:

1

Poor customer service. Poor customer service. The agents are friendly and try and help. but then the systems are updated, but this is not reflected in the online portal, so ... Read more Reviewed on: 20th February 2025
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JD
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About this product

Vitality health insurance gives policyholders access to video GP appointments and online mental health support. By staying active, customers can earn rewards like gym membership discounts and fitness trackers. There are a range of additional add-ons to enhance your policy such as hospital choice, out-patient cover and optical, dental and hearing cover.

Choosing the right health insurance policy for your needs can be difficult with so many providers on the market...

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Vitality Health Insurance reviews (205)

Poor customer service.

1
Poor customer service. The agents are friendly and try and help. but then the systems are updated, but this is not reflected in the online portal, so you have to call again. Long story short, after 4 weeks of trying to get support, I found out I was wrongly supported, and in fact can not be helped, so not only is my issue exacerbated my the messing around, but I'm in a worse mental and financial position. very disappointed. If you want free coffees and a apple watch great, go fo... Reviewed on: 20th February 2025
JD's avatar
JD

Typical money grab insurance company.

1
Typical money grab insurance company. They will take your money and do as much as they can not to pay for your treatments. Check other websites to see their poor reviews Reviewed on: 21st January 2025
Max G's avatar
Max G

I turned to Vitality after being unable to get an NH...

1
I turned to Vitality after being unable to get an NHS GP appointment for over two weeks. I got a private GP appointment through them, who referred me to a specialist. I provided Vitality with the referral immediately, who proceeded to organise the specialist, booked my appointment etc but after incurring £2,000 in fees, they now come back refused to approve the referral, claiming I needed an NHS GP referral. This contradicts their terms, which only require “a GP referral.” Despi... Reviewed on: 2nd January 2025
SS's avatar
SS

Poor comms - nice App, Broken Promises, Broken Trust.

2
Broken Promises, Broken Trust. Don't be fooled by the flashy rewards app! While they offer lots of incentives and rewards, their actual insurance is a nightmare. They make claiming incredibly difficult, and their customer service is appalling. The claims team makes promises to write back with information but never does, leaving you in the lurch. My experience has been incredibly disappointing. For the business medical insurance we had purchased, as a director, I wish I had pic... Reviewed on: 20th November 2024
Ravi T's avatar
Ravi T

Avoid at all cost, better Health Companies out there!!

1
My Company decided to give it a go and enroll this year with Vitality, for the past 15 years we used mainly Axa ppp and other providers such Bupa. These big companies are expensive however they take the stress away in terms of approving claims or consultations. Never had problems in the past. Unfortunately for me Vitality so far only offered a poor service. As other reviewers mentioned the amount informations requested plus involving GP on obtain records only elongate the proces... Reviewed on: 8th November 2024
Roberto P's avatar
Roberto P

Vitality tech is a disaster.

1
Vitality tech is a disaster. They will put your premium up if you do not record sufficient activity... however, their tech is so terribly unreliable that you'll be regularly submitting screenshots to get Vitality to manually register activity, as it will routinely fail to sync/register activity. Trying to resolve it by seeking support on the website/app is a frustrating cycle of broken links, buttons that don't work, and repeatedly having to log in. The customer support channels... Reviewed on: 30th September 2024
Pabloid's avatar
Pabloid

Very quick to arrange treatment

5
Very quick to arrange treatment operation arrangements made MRI and consultant excellent great customer service Reviewed on: 4th September 2024
IanM's avatar
IanM

Brilliant rewards scheme

5
Vitality rewards are brilliant, we get almost half our money back through the rewards scheme. Any GP appointments or referrals we have had been included in our plan and so quick. Also, fantastic customer service. Reviewed on: 4th September 2024
Annabel's avatar
Annabel

I believe I was mis sold my policy this year, I was...

1
I believe I was mis sold my policy this year, I was told there would be new benefits added which influenced me to renew however over 6 months later there haven't been any new benefits, in fact, more and more benefits are being removed. Also, at renewal, the only offer they made to me to reduce a premium - after 30 years with Vitality with no claims - was to increase my excess. Reviewed on: 23rd August 2024
Andrew's avatar
Andrew

The premiums are reduced if you keep active which I...

3
The premiums are reduced if you keep active which I love Reviewed on: 23rd August 2024
Donna H's avatar
Donna H

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