Vitality Health Insurance Reviews

  Ratings based on 86 reviews       Last review 1 week ago    

Vitality health insurance reviews can help to you to get the inside track on life as a Vitality health insurance customer before you take out a policy. Making sure that you find the best health insurance provider for you can help to give you piece of...

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Vitality health insurance reviews can help to you to get the inside track on life as a Vitality health insurance customer before you take out a policy. Making sure that you find the best health insurance provider for you can help to give you piece of mind...which is were we come in! Smart Money People in the UK's leading financial services review site. Our mission is to help increase trust and transparency using the power of YOUR reviews...so why not write a Vitality health insurance review today!

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What are people saying in their reviews?

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48% of feedback is Process related

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Top Age Profile: 45-54

Top Channel Preference: Online

Your Health Insurance Reviews

86 reviews

Review Vitality's Health Insurance now

Legal way to scam you when you are most vulnerable

I had this insurance for 2 years and it was completely useless. evetime they either rejected the claim or made so much hassle for me to submit it that it was impossible to... Read more

I had this insurance for 2 years and it was completely useless. evetime they either rejected the claim or made so much hassle for me to submit it that it was impossible to do.
It has cost me more money just to make the claims that were later rejected than what they ever paid for anything. And it has cost me 10x over what I would have paid If I just went to private practice and payed from pocket.
It is just a bunch of idiots calling each other and pretending that they are providing a service.
Complete scam, stay away, do not get swayed by their marketing sales reps, they are completely miss representing the claim process and make it look like you can actually get something out of this.

Reviewed on 24th November 2021
Babak R's avatar
Babak R

Do not take out life insurance with this company

Vitality_UK your handling of claims and medical knowledge of your assessing team is completly imcompetent - My advice to others - DO NOT TAKE OUT LIFE INSURANCE WITH THIS COMPANY - My dad passed away and this company are doing everything possible to... Read more

Vitality_UK your handling of claims and medical knowledge of your assessing team is completly imcompetent - My advice to others - DO NOT TAKE OUT LIFE INSURANCE WITH THIS COMPANY - My dad passed away and this company are doing everything possible to avoid paying a relatively straight forward claim. I now have to get solicitors and the financial ombudsman involved. They are great and helpful when getting you signed up but this is exactly the opposite when you need to make a claim. My dad trusted this company and they have let him down - if you want to protect your family by taking out life insurance then do not get involved with this company - your family deserve better than the complete incompetency of this company.

Reviewed on 12th November 2021
danielle angelone's avatar
danielle angelone

Awful company

Do not go with Vitality. They do not cover anything. They do not respond if you call or if you email. I’m awaiting calls from weeks ago. The app doesn’t work properly so you will have to be on the phone to tech people. Save yourself the time of can... Read more

Do not go with Vitality. They do not cover anything. They do not respond if you call or if you email. I’m awaiting calls from weeks ago. The app doesn’t work properly so you will have to be on the phone to tech people. Save yourself the time of cancelling in a few months time because if you ever need to make a claim, you will end up cancelling immediately.

Reviewed on 8th November 2021
Kitty Hopewell's avatar
Kitty Hopewell

Extremely poor customer service rendering health care inaccessible

Their customer service is awful with ridiculous wait times that prevent you accessing care. No option to ask for a callback which would at least save you having to sit and listen to the same loop of muzak until it breaks your will and you give... Read more

Their customer service is awful with ridiculous wait times that prevent you accessing care. No option to ask for a callback which would at least save you having to sit and listen to the same loop of muzak until it breaks your will and you give up.

Any company that actually gave two hoots about their customers beyond gobbling their money would employ enough staff to provide a service.

Reviewed on 5th November 2021
Tobias Russell's avatar
Tobias Russell

Do not use Vitality

Vitality wont cover you for practically anything. if you have ever had a symptom before the plan they wont cover, even if its not related. They have tried to say something is related even though it is totally different. They said they would make a... Read more

Vitality wont cover you for practically anything. if you have ever had a symptom before the plan they wont cover, even if its not related. They have tried to say something is related even though it is totally different. They said they would make a decision in 3 days... 8 weeks later and still waiting. I have called 4 times in the last 2 weeks and i'm told somebody will ring back by 6.30 but they never get back to me. AVOID THIS COMPANY!

Reviewed on 3rd November 2021
Amy Barker's avatar
Amy Barker

Crooks

Crooks ... Read more

Crooks
Crooks. They are there not to pay anything other than the salaries of the employees, their CEO and advertisers.

Beyond the fact that they will never pay for any claim you need to wait for 2 hours to talk to them after waiting 1 hour for someone to pass you to someone else and then wait for 1 hour more They hope you will give up.

They should be audited immediately by the regulator, they are providing no service for the money they receive. I can start an insurance company my self like that.

They are nothing, just crooks.

Reviewed on 29th October 2021
Japan Tokyo's avatar
Japan Tokyo

More (empty) promises from Vitality

... Read more


More (empty) promises from Vitality

Again for the third day, promises (from Laura Smith, Abby, Namrata, Kalpana, Shreyasi, Kajal among others!) for a call back that never comes (admittedly they didn't say which year it would be)
I've tried WhatsApp, email, Face Book - lots of promises - but nothing else.
I would strongly advise against taking health insurance with them.

Reviewed on 25th October 2021
Anne Newell's avatar
Anne Newell

Avoid

This company is a scam. They do not cover you for 95% of what goes on.... Read more

This company is a scam. They do not cover you for 95% of what goes on.
I tried for 7 days to get through to customer service for an appointment. I had to go through 3 different numbers, a web chat and email. Calls requested were not returned and nobody seems to want to help or know anything about what you query. I was cut off after 15 minutes on multiple calls.
Told that they don’t cover you in most cases, not just preexisting comditions. If you have ever experienced a symptom, you won’t be covered. Trouble is, if you have ever had a stomach pain or headache for whatever reason, you’re not covered because it was before your plan.
The app for rewards doesn’t work and you have to continually ask for them to manually upload steps you do.
Do not go with this company.

Reviewed on 20th October 2021
Kitty Hopewell's avatar
Kitty Hopewell

Utter waste of money.

Sounds fabulous when signing up but tried using online gp( 5 day wait ) , daughter had terrible rash wanted to see a dermatologist, they diagnosed her on the phone with chronic acne..it was an allergic reaction as saw nhs... Read more

Sounds fabulous when signing up but tried using online gp( 5 day wait ) , daughter had terrible rash wanted to see a dermatologist, they diagnosed her on the phone with chronic acne..it was an allergic reaction as saw nhs gp.
You are covered for literally nothing when you try phone up.
Website is worst usable ever, utterly confusing and literally a minefield.
For my premiums I could have seen several private gps, bought 2 i watches and all the coffees, I couldn’t claim from nero ( another website that was terrible , and still had change from £2000..
Avoid.

Reviewed on 7th October 2021
Claire Shaw's avatar
Claire Shaw

AVOID

I note all the reviews about Waitrose vouchers , great chatty customer services, a wonderful experience setting up a direct debit..... read the comments regarding making a claim , they will firstly try and put you off suggesting your premium will go... Read more

I note all the reviews about Waitrose vouchers , great chatty customer services, a wonderful experience setting up a direct debit..... read the comments regarding making a claim , they will firstly try and put you off suggesting your premium will go up then they will send you a ten page document for your GP and advise your GP will charge you then they will advise your excess, if you not already ill , you will be after that drama , customer services ask you to leave reviews , read the reviews POST CLAIM , avoid like the plague

Reviewed on 29th September 2021
David Neave's avatar
David Neave

Hidden agendas

I read all the reviews suggesting great friendly service , that's clearly pre - claim , please read the reviews POST CLAIM, they are a gang that don't want to pay out when you need them, your health matters NOT

Reviewed on 29th September 2021
David Neave's avatar
David Neave

Con artists

My wife has been suffering hip pain and requested consultation to investigate. Vitality have refused, claiming the condition is pre-existing. This is untrue. We have obtained a GP letter to confirm the issue is new but they still refuse to support.... Read more

My wife has been suffering hip pain and requested consultation to investigate. Vitality have refused, claiming the condition is pre-existing. This is untrue. We have obtained a GP letter to confirm the issue is new but they still refuse to support. Happy to take the premium but won't provide the service we are paying for. Totally fraudulent. Do not buy!

Reviewed on 9th September 2021
ian britland's avatar
ian britland

Joke of a company who will avoid paying out at all costs!

Do not take a policy out with this company!... Read more

Do not take a policy out with this company!
We have been paying our premiums in full and on time for years. I needed to make a claim this year to be told they won't pay me out and have cancelled our policy with no return of premiums paid!
They find any excuse to negate a claim and really should not be allowed to practise!
They are all helpful when taking out the policy but will make it impossible to claim.

Reviewed on 26th August 2021
Natalie 's avatar
Natalie

Given a death sentence

Been paying these people for years, got cancer and they denied the claim... they say heavy periods two years prior was a pre existing condition, despite the gp and consultant saying it was totally unrelated and has absolutely no relatable connection... Read more

Been paying these people for years, got cancer and they denied the claim... they say heavy periods two years prior was a pre existing condition, despite the gp and consultant saying it was totally unrelated and has absolutely no relatable connection whatsoever to this form of cancer... anyway, they denied and now won’t get treatment due to covid for months. This company is vile.... I can’t stress how vile they are. They seemingly took pleasure in denying the claim, I learned later that this denial meant the claims adjuster gets a bonus, VILE


If I survive this I will be surfing these vile people.

Reviewed on 6th August 2021
Maria's avatar
Maria

Vitality denies surgery claims

Vitality supposedly covers dental surgery but they denied my impacted wisdom-tooth claim, despite it meeting their criteria of "surgical removal of impacted teeth or partially erupted teeth" and "complicated buried... Read more

Vitality supposedly covers dental surgery but they denied my impacted wisdom-tooth claim, despite it meeting their criteria of "surgical removal of impacted teeth or partially erupted teeth" and "complicated buried roots.".
I think they are a marketing company, not an insurance company, they exist to sell you more things. Their health incentives are appealing, so you may have a fun experience -- if you never get ill.

Reviewed on 19th July 2021
davidalta95's avatar
davidalta95

Innovative product

I have never had a problem with Vitality and their product has been life-changing for me. Their healthy living programme made me consider my life choices and I am a much healthier person because of it! As well as this I have found claiming to be... Read more

I have never had a problem with Vitality and their product has been life-changing for me. Their healthy living programme made me consider my life choices and I am a much healthier person because of it! As well as this I have found claiming to be straightforward and pain-free. Would recommend!

Reviewed on 8th June 2021
Kate's avatar
Kate

Not recommended

I find it painful dealing with this company. It is not worth the hassle.

Reviewed on 15th April 2021
J's avatar
J

What I think of Vitality in 2021!!!

I am sad to have to write a review that contradicts my earlier review..for Vitality... Read more

I am sad to have to write a review that contradicts my earlier review..for Vitality Healthcare
I still feel the same with regards to the service received by Vitality however this current unprecedented year I have been totally disappointed in them as a company!!
They have absolutely NO idea what their clients needs have been..this year when things have been so uncertain with deaths to the pandemic, job losses (with many more to come!)
What has their response been??
The company have provided us with coffee vouchers for Waitrose, exercise videos and such like!!!
What have companies like AXA and BUPA done for their clients
( This I can tell you for sure as my partner is with AXA and a member of my family with BUPA)
AXA have a two month holiday on their premiums for 2019 and thereafter a further two month holiday for 2020, if this alone was not brilliant they went on to waive the excess of £500 because of covid! ( proof of all I have) BUPA too came through for there clients on premium holidays.
When challenged about this Vitality offered me £250 a day if I caught Covid....

Reviewed on 1st April 2021
Ruby Nathan's avatar
Ruby Nathan

Don't try to claim

Bad experience trying to get any treatment paid for. Back issue took 6 weeks before actually being referred to the specialist in person. Go with other insurance company.

Reviewed on 28th January 2021
EP's avatar
EP

Beware. Vitality does not recognize Covid as a serious illness

Beware...Vitality does not recognize Covid as a serious... Read more

Beware...Vitality does not recognize Covid as a serious illness..
I was recently been hospitalized due to Covid 19 for 16 days in Frimley Hospital. Vitality called me and said they don't recognize Covid as a serious illness thus I won't receive any help. It's 2021, thousands have died. UK went into national lockdowns and still Vitality does not recognize Covid as a serious illness and will not help you. Avoid this company as they are a joke. They will not help you in times you need help. Go and search for better insurance companies. If you get Covid you will not receive any help. I learned it the hard way.

Reviewed on 19th January 2021
Cyrus Chavez's avatar
Cyrus Chavez