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Ravi T

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Review of the Vitality, Health Insurance:

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Poor comms - nice App, Broken Promises, Broken Trust.

Broken Promises, Broken Trust. Don't be fooled by the flashy rewards app! While they offer lots of incentives and rewards, their actual insurance is a nightmare. They make claiming incredibly difficult, and their customer service is appalling. The claims team makes promises to write back with information but never does, leaving you in the lurch. My experience has been incredibly disappointing. For the business medical insurance we had purchased, as a director, I wish I had picked an insurer that values communication and honours its commitments. As a business owner, I feel we've gone down the wrong road in selecting Vitality for the company's medical benifit. Reviewed on: 20th November 2024

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