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Zego: Cover by the hour reviews

Name: Cover by the hour
Rating: 3.15 (33 reviews)

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2.33

Based on 33 reviews, last reviewed 25th Jun 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

52%

3 star

2 star

45%

Latest highest rating:

5

Best Insurance provider and great customer service I found Zego through a connection on a huge pursuit site and they had the option to offer the best cost and least demanding statement and buy process,... Read more Reviewed on: 6th June 2024

Latest lowest rating:

1

Scam company They keep telling me that they are cancelling my policy for not keeping my drivers score high enough, even though i keep meeting their target. They th... Read more Reviewed on: 25th June 2025

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About this product

Zego offer an innovative insurance product for delivery drivers such as those from Deliveroo who need temporary or short term insurance. Already a customer? Please share a quick Zego insurance review of your own and help our growing community find out if this policy is the one for them.

Review Zego: Cover by the hour now

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Zego Cover by the hour reviews (33)

Scam company

They keep telling me that they are cancelling my policy for not keeping my drivers score high enough, even though i keep meeting their target. They threatened me that if i didn't cancel my policy with them, they would cancel it and i would struggle to get a policy elsewhere. Their app seemed to fluctuate on the stats that i know for a fact should be 100% (specifically the resting stat, I'm a window cleaner, so i only drive for short bursts of up to 0 minutes before having a rest period of 15/30 minutes). They also charged me for cancelling the policy even though they had threatened me into it. This company stinks of foul play, the other reviews seem to be copy and paste style reviews, the Facebook page rarely gets many interactions, none of this adds up. Avoid like the plague. Reviewed on: 25th June 2025

Extremely A Warning to Future Custome...

Extremely Poor Service – A Warning to Future Customers I am writing this review after over a month of daily frustration with this insurance company, and I feel it’s my responsibility to warn others. I am currently paying for a policy I’m not using, and despite my repeated requests, the company refuses to cancel it or issue a refund. Even worse, I’ve been trying to simply change the vehicle on the policy, and they’ve failed to do that as well. Every time I contact support, I receive a different explanation from a different agent. There is no consistency, no clear communication, and absolutely no accountability. I was told a manager would contact me three days ago — I’m still waiting. These kinds of promises have become routine and never fulfilled. This experience has made it clear to me that the company is not trustworthy. If it’s this difficult to resolve a basic administrative issue, I can’t imagine what would happen in the event of a serious accident or claim. It is deeply concerning. The way they’ve handled my situation feels not only unprofessional but deceptive. It gives the impression that they’re more interested in keeping my money than providing any real service or support. To anyone considering this insurance: please be very careful. Based on my experience, I cannot recommend them under any circumstances. I sincerely hope no one else has to go through what I’ve endured. Reviewed on: 25th June 2025

AVOID AVOID AVOID

Customer service is shocking, email weeks later forcing you to install an app that is not made clear when you agree to the policy. They declined our no claims proof, sent from previous insurance company with no explanation, took another £260 WITHOUT authorisation out of our account. We insured a vehicle that was new to us but would not accept that we didn't have another insurance policy ongoing with our previous vehicle even with proof of previous policy being lapsed and a clear HPI from the DVLA of both vehicles with dates of ownership change and purchase/sales proof of both vehicles. Call centre completely useless and the pro rata refund abysmal!! Absolute con artists, robbed us blind!!!! Seems all the reviews on here are written by the company Reviewed on: 21st May 2025

Helpless

They never pick up the phone most of the time you end up hanging it after waiting for hours Reviewed on: 3rd March 2025

Dodgy company who will scam you

Absolutely joke of a company. Ordered insurance online, then realised I'd done it wrong, so rang up to set up another policy. The lady on the phone said the old one needed to be cancelled before setting up the new one (great... Or so I thought) A month later, I have 2 direct debits taken out of my account. One for the old one (that I was assured was cancelled, and the new one) I called Zego 5 times to sort out, and was on the phone for over 2 hours trying to speak to somebody to help me. When I eventually spoke to someone, they told me i need to ring Premium Credit Ltd as it was down to them. After another long conversation with PCL, I was told it was cancelled, and I needed to speak with Zego, as they hadn't cancelled it their end. So I spent another lifetime on hold, to confirm this with Zego, only to be told somebody will ring me. That was 2 weeks ago, I'm still waiting for the call 2 weeks later, I have more money come out of my account, so I ring Zego to find out what's going on. Spend another hour on hold, only to be told my policy has been cancelled, due to me not signing a credit agreement with Premium Credit Ltd. Again, I was told somebody would call me back asap, as I was at work, and now had no insurance. After ANOTHER call to Premium Credit Ltd, they tell me I have in fact signed the credit agreement, and they're unsure why my insurance was cancelled. ANOTHER hour long phone call with Zego to try and sort it out, only to be told I will get a call back as soon as possible Guess what? Still no call back, still not sorted, and I have spent over £300 to be insured for 2 months and now have to have a day off work to try and sort out, as I'm uninsured. Not very good for a company who offer work vehicle insurance, is it? Not sure what's going on at this place, but it's definitely a bit shady. I'll be emailing the insurance ombudsman today, and hopefully get to the bottom of all this dodgy behaviour. -10/10. Reviewed on: 11th June 2024

Best Insurance provider and great customer service

I found Zego through a connection on a huge pursuit site and they had the option to offer the best cost and least demanding statement and buy process, since buying I've needed to Revise the strategy through the truly supportive Application Visit. I addressed a truly supportive specialist called Malik F they had the option to manage all that I really wanted in a quick and productive way I will 100 percent be prescribing this organization to all my work partners. Reviewed on: 6th June 2024

If they need to sell insurance they will ring you ev...

If they need to sell insurance they will ring you every day.If you have a problem they say go to Zego App Nearly one year I cant get through and they increased hourly rate. Not recommended and they ignore people Their main aim to get money from you.I will soon leave this company Reviewed on: 13th February 2024

Thieves and scam artists

Thieves and scam artists. Paid money week ago and I don't have my policy, take your money and do nothing. impossible to contact them. Still waiting for a refund. Reviewed on: 3rd December 2023

I had a 30 day policy setup for auto renew

with zego. On auto-renewal zego will collect money on random day 3/5 before your policy expires. Unfortunately i didn't have enough money on that time. I try to contack company before my policy expire on saturday to renew manually but here was no answer on the phone and chat with agent. Sunday they are closed so i contacted them on monday over chat agent because as usual he phone lines not working. After describing my situation and question on what's new quote is as i'm with you two years agent told me that he cant help me to renew the policy. Agent informed me that they will ring back in 5 days to solve the issue and they think that i will be waiting 5 days to renew my policy. Time to look somewhere else Reviewed on: 10th July 2023

Shit zego customer service

You cannot get in touch with them! No phone support, ‘instant chat’ always has 99+ people before you! Email says response in 48 hours but no response!... Reviewed on: 2nd June 2023

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Zego: Cover by the hour reviews

No new 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Zego: Cover by the hour now

Zego Cover by the hour reviews (33)

Scam company

Extremely A Warning to Future Custome...

AVOID AVOID AVOID

Helpless

Dodgy company who will scam you

Best Insurance provider and great customer service

If they need to sell insurance they will ring you ev...

Thieves and scam artists

I had a 30 day policy setup for auto renew

Shit zego customer service

Review Zego: Cover by the hour now

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