Smart Money People Logo
Share this page
Link copied

Zego: Cover by the hour reviews

View other Zego products
2.33
Based on 33 reviews, last reviewed 25th Jun 2025
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
52%
See only 4 star reviews
3%
3 star
See only 3 star reviews
0%
2 star
See only 2 star reviews
0%
See only 1 star reviews
45%

Latest highest rating:

5

Best Insurance provider and great customer service I found Zego through a connection on a huge pursuit site and they had the option to offer the best cost and least demanding statement and buy process,... Read more Reviewed on: 6th June 2024
Sahil C's avatar
Sahil C

Latest lowest rating:

1

Scam company They keep telling me that they are cancelling my policy for not keeping my drivers score high enough, even though i keep meeting their target. They th... Read more Reviewed on: 25th June 2025
Garry Walker's avatar
Garry Walker
Read all reviews Write a review

About this product

Zego offer an innovative insurance product for delivery drivers such as those from Deliveroo who need temporary or short term insurance. Already a customer? Please share a quick Zego insurance review of your own and help our growing community find out if this policy is the one for them.

Review Zego: Cover by the hour now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Zego Cover by the hour reviews (33)

Scam company

1
They keep telling me that they are cancelling my policy for not keeping my drivers score high enough, even though i keep meeting their target. They threatened me that if i didn't cancel my policy with them, they would cancel it and i would struggle to get a policy elsewhere. Their app seemed to fluctuate on the stats that i know for a fact should be 100% (specifically the resting stat, I'm a window cleaner, so i only drive for short bursts of up to 0 minutes before having a rest period of 15/30 minutes). They also charged me for cancelling the policy even though they had threatened me into it. This company stinks of foul play, the other reviews seem to be copy and paste style reviews, the Facebook page rarely gets many interactions, none of this adds up. Avoid like the plague. Reviewed on: 25th June 2025
Garry Walker's avatar
Garry Walker

Extremely A Warning to Future Custome...

1
Extremely Poor Service – A Warning to Future Customers I am writing this review after over a month of daily frustration with this insurance company, and I feel it’s my responsibility to warn others. I am currently paying for a policy I’m not using, and despite my repeated requests, the company refuses to cancel it or issue a refund. Even worse, I’ve been trying to simply change the vehicle on the policy, and they’ve failed to do that as well. Every time I contact support, I receive a different explanation from a different agent. There is no consistency, no clear communication, and absolutely no accountability. I was told a manager would contact me three days ago — I’m still waiting. These kinds of promises have become routine and never fulfilled. This experience has made it clear to me that the company is not trustworthy. If it’s this difficult to resolve a basic administrative issue, I can’t imagine what would happen in the event of a serious accident or claim. It is deeply concerning. The way they’ve handled my situation feels not only unprofessional but deceptive. It gives the impression that they’re more interested in keeping my money than providing any real service or support. To anyone considering this insurance: please be very careful. Based on my experience, I cannot recommend them under any circumstances. I sincerely hope no one else has to go through what I’ve endured. Reviewed on: 25th June 2025
Antonio B's avatar
Antonio B

AVOID AVOID AVOID

1
Customer service is shocking, email weeks later forcing you to install an app that is not made clear when you agree to the policy. They declined our no claims proof, sent from previous insurance company with no explanation, took another £260 WITHOUT authorisation out of our account. We insured a vehicle that was new to us but would not accept that we didn't have another insurance policy ongoing with our previous vehicle even with proof of previous policy being lapsed and a clear HPI from the DVLA of both vehicles with dates of ownership change and purchase/sales proof of both vehicles. Call centre completely useless and the pro rata refund abysmal!! Absolute con artists, robbed us blind!!!! Seems all the reviews on here are written by the company Reviewed on: 21st May 2025
Iona G's avatar
Iona G

Helpless

1
They never pick up the phone most of the time you end up hanging it after waiting for hours Reviewed on: 3rd March 2025
Dave A's avatar
Dave A

Dodgy company who will scam you

1
Absolutely joke of a company. Ordered insurance online, then realised I'd done it wrong, so rang up to set up another policy. The lady on the phone said the old one needed to be cancelled before setting up the new one (great... Or so I thought) A month later, I have 2 direct debits taken out of my account. One for the old one (that I was assured was cancelled, and the new one) I called Zego 5 times to sort out, and was on the phone for over 2 hours trying to speak to somebody to help me. When I eventually spoke to someone, they told me i need to ring Premium Credit Ltd as it was down to them. After another long conversation with PCL, I was told it was cancelled, and I needed to speak with Zego, as they hadn't cancelled it their end. So I spent another lifetime on hold, to confirm this with Zego, only to be told somebody will ring me. That was 2 weeks ago, I'm still waiting for the call 2 weeks later, I have more money come out of my account, so I ring Zego to find out what's going on. Spend another hour on hold, only to be told my policy has been cancelled, due to me not signing a credit agreement with Premium Credit Ltd. Again, I was told somebody would call me back asap, as I was at work, and now had no insurance. After ANOTHER call to Premium Credit Ltd, they tell me I have in fact signed the credit agreement, and they're unsure why my insurance was cancelled. ANOTHER hour long phone call with Zego to try and sort it out, only to be told I will get a call back as soon as possible Guess what? Still no call back, still not sorted, and I have spent over £300 to be insured for 2 months and now have to have a day off work to try and sort out, as I'm uninsured. Not very good for a company who offer work vehicle insurance, is it? Not sure what's going on at this place, but it's definitely a bit shady. I'll be emailing the insurance ombudsman today, and hopefully get to the bottom of all this dodgy behaviour. -10/10. Reviewed on: 11th June 2024
Danny D's avatar
Danny D

Best Insurance provider and great customer service

5
I found Zego through a connection on a huge pursuit site and they had the option to offer the best cost and least demanding statement and buy process, since buying I've needed to Revise the strategy through the truly supportive Application Visit. I addressed a truly supportive specialist called Malik F they had the option to manage all that I really wanted in a quick and productive way I will 100 percent be prescribing this organization to all my work partners. Reviewed on: 6th June 2024
Sahil C's avatar
Sahil C

If they need to sell insurance they will ring you ev...

1
If they need to sell insurance they will ring you every day.If you have a problem they say go to Zego App Nearly one year I cant get through and they increased hourly rate. Not recommended and they ignore people Their main aim to get money from you.I will soon leave this company Reviewed on: 13th February 2024
Elchin B's avatar
Elchin B

Thieves and scam artists

1
Thieves and scam artists. Paid money week ago and I don't have my policy, take your money and do nothing. impossible to contact them. Still waiting for a refund. Reviewed on: 3rd December 2023
matt mkb's avatar
matt mkb

I had a 30 day policy setup for auto renew

1
with zego. On auto-renewal zego will collect money on random day 3/5 before your policy expires. Unfortunately i didn't have enough money on that time. I try to contack company before my policy expire on saturday to renew manually but here was no answer on the phone and chat with agent. Sunday they are closed so i contacted them on monday over chat agent because as usual he phone lines not working. After describing my situation and question on what's new quote is as i'm with you two years agent told me that he cant help me to renew the policy. Agent informed me that they will ring back in 5 days to solve the issue and they think that i will be waiting 5 days to renew my policy. Time to look somewhere else Reviewed on: 10th July 2023
Remi Art's avatar
Remi Art

Shit zego customer service

1
You cannot get in touch with them! No phone support, ‘instant chat’ always has 99+ people before you! Email says response in 48 hours but no response!... Reviewed on: 2nd June 2023
Secret of Life's avatar
Secret of Life

Review Zego: Cover by the hour now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill