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Zego: Cover by the hour reviews

View other Zego products
2.20
Based on 38 reviews, last reviewed 22nd Jan 2026
100% decrease in 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
47%
See only 4 star reviews
3%
3 star
See only 3 star reviews
0%
2 star
See only 2 star reviews
0%
See only 1 star reviews
50%

Latest highest rating:

5

good compagny good insurance compagny never had any issue Reviewed on: 9th September 2025
Madjid A's avatar
Madjid A

Latest lowest rating:

1

THE WORST COMPANY EVER POOR CUSTOMER SERVICE, MONEY... THE WORST COMPANY EVER POOR CUSTOMER SERVICE, MONEY GRABBERS Reviewed on: 22nd January 2026
Billy M's avatar
Billy M
Read all reviews Write a review

About this product

Zego offer an innovative insurance product for delivery drivers such as those from Deliveroo who need temporary or short term insurance. Already a customer? Please share a quick Zego insurance review of your own and help our growing community find out if this policy is the one for them.

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Zego Cover by the hour reviews (38)

Best Insurance provider and great customer service

5
I found Zego through a connection on a huge pursuit site and they had the option to offer the best cost and least demanding statement and buy process, since buying I've needed to Revise the strategy through the truly supportive Application Visit. I addressed a truly supportive specialist called Malik F they had the option to manage all that I really wanted in a quick and productive way I will 100 percent be prescribing this organization to all my work partners. Reviewed on: 6th June 2024
Sahil C's avatar
Sahil C

If they need to sell insurance they will ring you ev...

1
If they need to sell insurance they will ring you every day.If you have a problem they say go to Zego App Nearly one year I cant get through and they increased hourly rate. Not recommended and they ignore people Their main aim to get money from you.I will soon leave this company Reviewed on: 13th February 2024
Elchin B's avatar
Elchin B

Thieves and scam artists

1
Thieves and scam artists. Paid money week ago and I don't have my policy, take your money and do nothing. impossible to contact them. Still waiting for a refund. Reviewed on: 3rd December 2023
matt mkb's avatar
matt mkb

I had a 30 day policy setup for auto renew

1
with zego. On auto-renewal zego will collect money on random day 3/5 before your policy expires. Unfortunately i didn't have enough money on that time. I try to contack company before my policy expire on saturday to renew manually but here was no answer on the phone and chat with agent. Sunday they are closed so i contacted them on monday over chat agent because as usual he phone lines not working. After describing my situation and question on what's new quote is as i'm with you two years agent told me that he cant help me to renew the policy. Agent informed me that they will ring back in 5 days to solve the issue and they think that i will be waiting 5 days to renew my policy. Time to look somewhere else Reviewed on: 10th July 2023
Remi Art's avatar
Remi Art

Shit zego customer service

1
You cannot get in touch with them! No phone support, ‘instant chat’ always has 99+ people before you! Email says response in 48 hours but no response!... Reviewed on: 2nd June 2023
Secret of Life's avatar
Secret of Life

Maravilhoso

5
excellent experience and great service Reviewed on: 11th May 2023
Anonymous's avatar
Anonymous

Zago

5
This is excellent and very helpful Reviewed on: 11th April 2023
Sohail umar's avatar
Sohail umar

Awful customer service

1
You cannot get in touch with them! No phone support, ‘instant chat’ always has 99+ people before you! Email says response in 48 hours but no response! Trying to cancel a policy but cannot do it without speaking to them so it just continues to take the money (hourly rate)! Shocking service! Reviewed on: 31st March 2023
Sarah Jayne's avatar
Sarah Jayne

Dodgy Company

1
You can never get through to their customer service by phone or chat. On phone waiting tome is 2hours. By Chat its always 99+ waiting online to chat with, and if it gets to your turn after about 1.30 minutes, then suddenly a message pops up saying to Agent is available. Via email, you will never get a reply from them.. Overall Rating for me is Zero(0) Reviewed on: 21st February 2023
gbolly olatubosun's avatar
gbolly olatubosun

Complain

1
I would like to complain it's been 4 days I am trying to contact u regarding policy change I have changed my car and want to transfer the insurance over I have called my times alongside sending emails but have no reply back what a terrible customer service I wouldn't recommend zego to anyone please could u help me with transferring my insurance Reviewed on: 8th February 2023
Altaf hussain's avatar
Altaf hussain

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