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Zego: Cover by the hour reviews

View other Zego products
2.46
Based on 35 reviews, last reviewed 10th Dec 2025
100% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
51%
See only 4 star reviews
3%
3 star
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0%
2 star
See only 2 star reviews
0%
See only 1 star reviews
46%

Latest highest rating:

5

good compagny good insurance compagny never had any issue Reviewed on: 9th September 2025
Madjid A's avatar
Madjid A

Latest lowest rating:

1

Request for Refund for Incorrect Insurance Charges Dear Zego Team, I am writing to raise a formal complaint regarding motor insurance charges applied to my account for shifts completed on 8 December 2... Read more Reviewed on: 10th December 2025
Dixit P's avatar
Dixit P
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About this product

Zego offer an innovative insurance product for delivery drivers such as those from Deliveroo who need temporary or short term insurance. Already a customer? Please share a quick Zego insurance review of your own and help our growing community find out if this policy is the one for them.

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Zego Cover by the hour reviews (35)

I had a 30 day policy setup for auto renew

1
with zego. On auto-renewal zego will collect money on random day 3/5 before your policy expires. Unfortunately i didn't have enough money on that time. I try to contack company before my policy expire on saturday to renew manually but here was no answer on the phone and chat with agent. Sunday they are closed so i contacted them on monday over chat agent because as usual he phone lines not working. After describing my situation and question on what's new quote is as i'm with you two years agent told me that he cant help me to renew the policy. Agent informed me that they will ring back in 5 days to solve the issue and they think that i will be waiting 5 days to renew my policy. Time to look somewhere else Reviewed on: 10th July 2023
Remi Art's avatar
Remi Art

Shit zego customer service

1
You cannot get in touch with them! No phone support, ‘instant chat’ always has 99+ people before you! Email says response in 48 hours but no response!... Reviewed on: 2nd June 2023
Secret of Life's avatar
Secret of Life

Maravilhoso

5
excellent experience and great service Reviewed on: 11th May 2023
Anonymous's avatar
Anonymous

Zago

5
This is excellent and very helpful Reviewed on: 11th April 2023
Sohail umar's avatar
Sohail umar

Awful customer service

1
You cannot get in touch with them! No phone support, ‘instant chat’ always has 99+ people before you! Email says response in 48 hours but no response! Trying to cancel a policy but cannot do it without speaking to them so it just continues to take the money (hourly rate)! Shocking service! Reviewed on: 31st March 2023
Sarah Jayne's avatar
Sarah Jayne

Dodgy Company

1
You can never get through to their customer service by phone or chat. On phone waiting tome is 2hours. By Chat its always 99+ waiting online to chat with, and if it gets to your turn after about 1.30 minutes, then suddenly a message pops up saying to Agent is available. Via email, you will never get a reply from them.. Overall Rating for me is Zero(0) Reviewed on: 21st February 2023
gbolly olatubosun's avatar
gbolly olatubosun

Complain

1
I would like to complain it's been 4 days I am trying to contact u regarding policy change I have changed my car and want to transfer the insurance over I have called my times alongside sending emails but have no reply back what a terrible customer service I wouldn't recommend zego to anyone please could u help me with transferring my insurance Reviewed on: 8th February 2023
Altaf hussain's avatar
Altaf hussain

Easy

5
R5EFJH. Free 10£ startup credit to use with uber eats insurance. Uuse it in the promo section on zego. Reviewed on: 22nd August 2022
Scott.'s avatar
Scott.

Rubbish insurance company

1
rubbish company, contacted so many times getting a cheaper quote always so many excuse of not giving me a cheaper insurance, even though I got crystal clean driving history pf over 4 years and so many people similar to me got way cheaper rate of £0.90 per hour where I pay £1.75 per hour. utter extortion. avoid at any cost. Reviewed on: 14th June 2022
Ashraful Alomgir's avatar
Ashraful Alomgir

Good Quick Insurance

5
Really good service! So easy to set up and quick turnaround. Use my referral code to get £10 - RDYE7M :) Reviewed on: 1st June 2022
Jemma's avatar
Jemma

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