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Dixit P

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Review of the Zego, Cover by the hour:

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Request for Refund for Incorrect Insurance Charges

Dear Zego Team, I am writing to raise a formal complaint regarding motor insurance charges applied to my account for shifts completed on 8 December 2025, and to request a refund for those charges. attached to this email. Background On 8 December 2025, I completed delivery shifts with Stuart and Deliveroo. I was using a bicycle, not a car, during these shifts. At that time, my request to change my transport type from bicycle to car was still under review with all three providers. My car transport type was approved only on 9 December 2025, which I have already shared screenshots to confirm. I contacted Zego support on multiple occasions and explained clearly that: • I was riding a bicycle on 8 December • My car was not approved by the platforms until 9 December • Motor insurance was set up only to allow provider review, not because I was using a car for deliveries Issue Zego charged me for motor insurance for shifts worked on 8 December, despite the fact that: • I had no approved car transport type with Stuart, Deliveroo, or Just Eat on that date • I was physically completing deliveries by bicycle • The providers have confirmed they cannot issue documents specifying vehicle type for past shifts, which is beyond my control. I was informed that a refund cannot be issued without official provider documents confirming bicycle use. However, such documentation is not available, and I believe this requirement is unreasonable, as: • Vehicle approval dates clearly show my car was not active until 9 December • It is illogical to assume car usage before car approval was granted Why I Believe a Refund Is Justified • My car transport type approval on 9 December proves I could not have used a car on 8 December • The insurance setup was purely administrative, required by platforms for review • I did not benefit from motor insurance cover while riding a bicycle • I acted in good faith and disclosed all relevant information Request I respectfully request that Zego: 1. Reviews this case at the management level 2. Issues a refund for the motor insurance charges applied on 8 December 2025 3. Confirms the outcome in writing If this matter cannot be resolved internally, I would appreciate details of the next escalation steps, including external complaints procedures. I value Zego’s services and hope this issue can be resolved fairly and promptly. Thank you for your time and consideration. Reviewed on: 10th December 2025

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