Quoteline Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.25 (4 reviews)

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3.25

Based on 4 reviews, last reviewed 5th Oct 2022

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

25%

2 star

25%

Latest highest rating:

5

Good customer service I've had great customer service from this company. Always happy to help and it was the cheapest for me as well. Very good company. Reviewed on: 5th September 2018

Latest lowest rating:

1

Shocking Shocking customer service experience.. needed to change the vehicle over made over 5 calls and been passed around and not getting the query resolved. ... Read more Reviewed on: 5th October 2022

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About the Car Insurance

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Quoteline Direct Car Insurance reviews (4)

Shocking

Shocking customer service experience.. needed to change the vehicle over made over 5 calls and been passed around and not getting the query resolved. Got hung up and then I have called back to get the insurance issue resolved but same outcome. I am really disappointed as I couldn’t drive my car as Quote line direct staff unhelpful with zero customer service skills as rude and not willing to help.. All calls are recorded u can check I have been calm and polite to get this resolved but seems like the staff dont really care about there customers . PS issue still haven’t resolved and I am waiting for a call back but seems like I will need to call again .. very disappointing.. quoteline direct should have a review system where after every call customer gets a txt message to input there feedback that way you can see how your staff is dealing with the calls . Reviewed on: 5th October 2022

Good price, not so good customer service

I received a good quote through this company however, there was a query with some papaerwork etc and this caused major issues which resulted in my insurance almost being cancelled. The customer service was not brilliant to say the least. Reviewed on: 11th July 2019

Good customer service

I've had great customer service from this company. Always happy to help and it was the cheapest for me as well. Very good company. Reviewed on: 5th September 2018

one stop shop

good place to get a quote, quick turn around and easy to use Reviewed on: 9th April 2018

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