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Quoteline Direct reviews

Quoteline Direct logo
Rated Poor 2.27/5

Quoteline Direct reviews

Unverified business

Review summary

People rate this company as Poor based on 10 product reviews

Average score of 2.27/5
5 star
20%
4 star
10%
3 star
10%
2 star
0%
1 star
60%
Reviews for Quoteline Direct have trended negatively over the past 90 days

Latest positive rating

5/5

Excellent service

Excellent service and great value for money.

Latest negative rating

1/5

Fraud company - do not trust

I purchased car insurance from quoteline direct last month for an annual premium of £483. I had to cancel the policy today and they charged... I purchased car insurance from quoteline direct last month for an annual premium of £483. I had to cancel the policy today and they charged me: - £60 cancellation fee which is fine - £180 commission that they have lost from moneysupermarket is also charged to me, this is absolutely ridiculous....rather than concentrating on providing car insurance service, there are fraud companies like this that are purely operating to con people out of their money by inserting a small print in the terms of business...steer clear of this unethical lot! Read more Read less

{"display":"Star Gazer","full_name":"Star Gazer","avatar":{"url":"\/assets\/uploads\/avatars\/users\/795684.png"}}'s avatar
Car Insurance
Star Gazer 9th October 2023

About Quoteline Direct

Read our Quoteline direct reviews from customers like you to see what people are saying about this insurance broker.

Quoteline Direct at a glance

Reviews for Quoteline Direct

Showing 10 of 10 company reviews

Excellent service

Landlord Insurance 24th August 2024

Excellent service and great value for money.

Rated Excellent 5/5
Read more product reviews

Fraud company - do not trust

Car Insurance 9th October 2023

I purchased car insurance from quoteline direct last month for an annual premium of £483. I had to cancel the policy today and they charged... I purchased car insurance from quoteline direct last month for an annual premium of £483. I had to cancel the policy today and they charged me: - £60 cancellation fee which is fine - £180 commission that they have lost from moneysupermarket is also charged to me, this is absolutely ridiculous....rather than concentrating on providing car insurance service, there are fraud companies like this that are purely operating to con people out of their money by inserting a small print in the terms of business...steer clear of this unethical lot! Read more Read less

Rated Terrible 1/5
Read more product reviews
  • 1/5

    Extortionate Cancellation Fees

    I took out a policy on a pick up truck "Van" on the 27th July 2023. However on the 8th September 2023 I sold the... I took out a policy on a pick up truck "Van" on the 27th July 2023. However on the 8th September 2023 I sold the vehicle. I contacted the help desk to explain the situation and investigate the changing of the policy to another vehicle or to cancel it. I explored the transfer of the policy from a "van" to a "car" but was informed that the policy would need to be cancelled and a new one taken out. I was then informed that my refund for the 44 days of insurance out of a total of 365 if the policy was cancelled would be £8.43. Initial cost was £164.06. If the policy was "transferred" then the discount on a new policy would be £58.86. At this point I said "forget it" and informed said that I would be making a complaint. I did not ask for the policy to be cancelled and I assumed saying forget it would result in no further action being taken. Why would I cancel a policy with 321 days to run for a meagre £8.43 as you never know I may acquire a van in that time? I was surprised to then find a message informing me that the policy had been cancelled as of the 14th September 2023. I am now in dispute with the company. I understand that a pro-rata refund for insurance is not usually available as the cost of setting up a policy negates this, but less than 5% refund for 44 days of insurance? Read more Read less

    {"display":"Peter Hanney","full_name":"Peter Hanney","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Peter Hanney 20th September 2023
  • 1/5

    Worst Customer Service

    Could not get through on the telephone so sent an e mail which they denied ever receiving - the company is scamming elderly people out... Could not get through on the telephone so sent an e mail which they denied ever receiving - the company is scamming elderly people out of their money with no back up or help in anyway - steer clear of this appalling company as they rip you off Read more Read less

    {"display":"Craig Oke","full_name":"Craig Oke","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Craig Oke 15th April 2023
  • 1/5

    Shocking

    Shocking customer service experience.. needed to change the vehicle over made over 5 calls and been passed around and not getting the query resolved. Got... Shocking customer service experience.. needed to change the vehicle over made over 5 calls and been passed around and not getting the query resolved. Got hung up and then I have called back to get the insurance issue resolved but same outcome. I am really disappointed as I couldn’t drive my car as Quote line direct staff unhelpful with zero customer service skills as rude and not willing to help.. All calls are recorded u can check I have been calm and polite to get this resolved but seems like the staff dont really care about there customers . PS issue still haven’t resolved and I am waiting for a call back but seems like I will need to call again .. very disappointing.. quoteline direct should have a review system where after every call customer gets a txt message to input there feedback that way you can see how your staff is dealing with the calls . Read more Read less

    {"display":"Amit Jassal","full_name":"Amit Jassal","avatar":{"url":"\/assets\/uploads\/avatars\/users\/611455.png"}}'s avatar
    Car Insurance
    Amit Jassal 5th October 2022
  • 1/5

    Customer serviced,not

    now been on hold for 11 minutes, clearly my custom is not important.

  • 1/5

    Scam company

    Don't use this company if you are buying through TopCashback. They tempt you with a cashback deal and then don't honor it. We bought two... Don't use this company if you are buying through TopCashback. They tempt you with a cashback deal and then don't honor it. We bought two buildings insurance policies from them through TopCashback. One on customer number W 130605E/1 and one on customer number W 130602E/1 No cashback arrived so we contacted TopCashback and they in turn contacted Quoteline Direct. Quoteline Direct have now come back to say they will not be giving cashback on either of them as it is a duplicate claim. They are not the only ones doing this on TopCashback we have had other companies deny a legitimate cashback claim. You are tempted by the cashback only to wait months for it to be declined. Read more Read less

  • 3/5

    Good price, not so good customer service

    I received a good quote through this company however, there was a query with some papaerwork etc and this caused major issues which resulted in... I received a good quote through this company however, there was a query with some papaerwork etc and this caused major issues which resulted in my insurance almost being cancelled. The customer service was not brilliant to say the least. Read more Read less

  • 5/5

    Good customer service

    I've had great customer service from this company. Always happy to help and it was the cheapest for me as well. Very good company.

    {"display":"Lou Mcarthur","full_name":"Lou Mcarthur","avatar":{"url":"\/assets\/uploads\/avatars\/users\/91527.png"}}'s avatar
    Car Insurance
    Lou Mcarthur 5th September 2018
  • 4/5

    one stop shop

    good place to get a quote, quick turn around and easy to use

    Quoteline Direct are low on reviews. Used one of their products? Why not write a review.

    Products from Quoteline Direct

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