I took out a policy on a pick up truck "Van" on the 27th July 2023. However on the 8th September 2023 I sold the... I took out a policy on a pick up truck "Van" on the 27th July 2023. However on the 8th September 2023 I sold the vehicle. I contacted the help desk to explain the situation and investigate the changing of the policy to another vehicle or to cancel it. I explored the transfer of the policy from a "van" to a "car" but was informed that the policy would need to be cancelled and a new one taken out. I was then informed that my refund for the 44 days of insurance out of a total of 365 if the policy was cancelled would be £8.43. Initial cost was £164.06. If the policy was "transferred" then the discount on a new policy would be £58.86. At this point I said "forget it" and informed said that I would be making a complaint. I did not ask for the policy to be cancelled and I assumed saying forget it would result in no further action being taken. Why would I cancel a policy with 321 days to run for a meagre £8.43 as you never know I may acquire a van in that time? I was surprised to then find a message informing me that the policy had been cancelled as of the 14th September 2023. I am now in dispute with the company. I understand that a pro-rata refund for insurance is not usually available as the cost of setting up a policy negates this, but less than 5% refund for 44 days of insurance? Read more Read less

Could not get through on the telephone so sent an e mail which they denied ever receiving - the company is scamming elderly people out... Could not get through on the telephone so sent an e mail which they denied ever receiving - the company is scamming elderly people out of their money with no back up or help in anyway - steer clear of this appalling company as they rip you off Read more Read less

Shocking customer service experience.. needed to change the vehicle over made over 5 calls and been passed around and not getting the query resolved. Got... Shocking customer service experience.. needed to change the vehicle over made over 5 calls and been passed around and not getting the query resolved. Got hung up and then I have called back to get the insurance issue resolved but same outcome. I am really disappointed as I couldn’t drive my car as Quote line direct staff unhelpful with zero customer service skills as rude and not willing to help.. All calls are recorded u can check I have been calm and polite to get this resolved but seems like the staff dont really care about there customers . PS issue still haven’t resolved and I am waiting for a call back but seems like I will need to call again .. very disappointing.. quoteline direct should have a review system where after every call customer gets a txt message to input there feedback that way you can see how your staff is dealing with the calls . Read more Read less

now been on hold for 11 minutes, clearly my custom is not important.

Don't use this company if you are buying through TopCashback. They tempt you with a cashback deal and then don't honor it. We bought two... Don't use this company if you are buying through TopCashback. They tempt you with a cashback deal and then don't honor it. We bought two buildings insurance policies from them through TopCashback. One on customer number W 130605E/1 and one on customer number W 130602E/1 No cashback arrived so we contacted TopCashback and they in turn contacted Quoteline Direct. Quoteline Direct have now come back to say they will not be giving cashback on either of them as it is a duplicate claim. They are not the only ones doing this on TopCashback we have had other companies deny a legitimate cashback claim. You are tempted by the cashback only to wait months for it to be declined. Read more Read less

I received a good quote through this company however, there was a query with some papaerwork etc and this caused major issues which resulted in... I received a good quote through this company however, there was a query with some papaerwork etc and this caused major issues which resulted in my insurance almost being cancelled. The customer service was not brilliant to say the least. Read more Read less

I've had great customer service from this company. Always happy to help and it was the cheapest for me as well. Very good company.

good place to get a quote, quick turn around and easy to use