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Axa: Car Insurance reviews

2.54
Based on 155 reviews, last reviewed 4th Apr 2024
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
32%
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21%
See only 3 star reviews
3%
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5%
See only 1 star reviews
39%

Latest highest rating:

5

Reliable service Dealt with my Claim in quick manner. Quick courtesy car and quick payment. No fussing about. Agents available online to speak to as well as on the ph... Read more Reviewed on: 30th August 2023
Bharat's avatar
Bharat

Latest lowest rating:

1

10yr no claims. Increased premium by £400 I have had a driving licence 12yr. Had a car for 10. With 10years no claims they increased my premium by almost £400 and then tried to blame increased... Read more Reviewed on: 4th April 2024
Jade's avatar
Jade

About the Car Insurance

Smart Money People collects Axa car insurance reviews from genuine customers to help you make an informed decision when choosing your next car insurance provider.

Axa was founded in 1946, and now offers a variety of insurance policies for cars, vans, travel, landlord, business, home and health. With a multi car cover policy and a variety of optional add-ons, Axa has a multitude of options for tailoring your policy. Read our Axa car insurance reviews to see what real customers have to say about their experiences.

With a 24/7 emergency helpline and an online system that allows you to fully manage your policy online, Axa claims to be accessible, stating it pays out 99.7% of claims. As for extras, child car seat cover and audio and sat-navs cover are included as standard in the comprehensive policies. If this suits your needs, check out the reviews on Smart Money People to see how customers rate their policies with Axa.

Have you had a car insurance policy with Axa? Whether good or bad, share your experience with our Smart Money People community so we can help people like you make better decisions. Did you find the cost of the premium suitable for the level of cover you received? Did you have to make a claim, and if so, how well was it dealt with? Leave an Axa car insurance review today.

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Axa Car Insurance reviews (155)

10yr no claims. Increased premium by £400

1
I have had a driving licence 12yr. Had a car for 10. With 10years no claims they increased my premium by almost £400 and then tried to blame increased costs. What a load of rubbish. No way does my 2000 miles annually need a 85% increase in premium. Absolute joke of a company Reviewed on: 4th April 2024
Jade's avatar
Jade

My Car was damaged in a repair shop recommended by A...

1
My Car was damaged in a repair shop recommended by AxA ,The repair shop admitted the damage then denied it then said they caused some of the damage. AxA insurance have been of no help with this after repeated emails and phone calls they have done nothing and I have had to take this to the insurance ombudsman. Reviewed on: 14th January 2024
Colin's avatar
Colin

Worse insurance company ever

1
I was involved in a non fault accident, British Gas driver accepted liability of the occasion and Axa being my insurance dealt with them and at the end Axa asked me to pay £500 access on a non fault accident and they said that cos I decided to fix my car at a garage I know and not the one they wanted to me to too even tho they never asked me to go to any garage all they said the garage has to be VAT registered !! I am taking legal advice against them Reviewed on: 12th December 2023
Anonymous's avatar
Anonymous

Worst Experience with AXA Insurance

1
Subject: Extremely Disappointing Experience with AXA Insurance I am deeply dissatisfied with my ongoing claim experience with AXA Insurance, which has extended over 40 days without resolution. Despite making over 20 calls, I consistently receive assurances that someone will call me back, but regrettably, no one does. Each of the 20 agents I've spoken to made promises to escalate my claim, assured me of callbacks by week's end, and pledged actions that were never fulfilled. This string of broken commitments reflects the incompetence of AXA Insurance in handling my case, causing me considerable distress. My car remains stranded in a compound, despite my persistent requests for its return in every conversation. The confirmation of the claim amount is inexplicably delayed, as engineers still grapple with a decision after 40 days of evaluation. After more than 20 years of dealing with various car insurance providers, AXA Insurance has proven to be the worst in terms of service, communication, and overall customer experience. I strongly caution others against insuring anything with this company based on my regrettable and ongoing ordeal. Reviewed on: 9th December 2023
Dilara Begum's avatar
Dilara Begum

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