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Axa Car Insurance Reviews

Ratings based on 55 reviews Last review 13 hours ago

Axa car insurance reviews on Smart Money People come from drivers like you! You can read these honest Axa car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to...

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Axa car insurance reviews on Smart Money People come from drivers like you! You can read these honest Axa car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Axa before, you too can write a short Axa car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Your Car Insurance Reviews (55)

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1st September 2017

Unorganised and terrible to deal with.

Its been a few years since I had a policy with this company, whom decided to nearly double my premium 3 weeks after i took the policy out with them claiming i had not sent them proof of no claims, despite me sending it recorded and it having been...

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Its been a few years since I had a policy with this company, whom decided to nearly double my premium 3 weeks after i took the policy out with them claiming i had not sent them proof of no claims, despite me sending it recorded and it having been signed for at there office. In the end I cancelled the policy and bought elsewhere as I was so appalled with the service.

I hope they have changed since then, unfortunately I will never be insured by this company as I do not trust them at all.

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30th August 2017

Don't touch this company

Dreadful customer service, never call back as promised, long waiting in queues and then transferred to other departments that never resolve your problem. Still waiting for my windscreen to be repaired after 3 weeks and numerous calls and hours wasted...

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Dreadful customer service, never call back as promised, long waiting in queues and then transferred to other departments that never resolve your problem. Still waiting for my windscreen to be repaired after 3 weeks and numerous calls and hours wasted with poor response from AXA. Quick to take your money but SLOW to provide any customer service. I will never use Axa again despite being a loyal customer for 3 yrs.

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30th August 2017

Don't touch this company

Dreadful customer service, never call back as promised, long waiting in queues and then transferred to other departments that never resolve your problem. Still waiting for my windscreen to be repaired after 3 weeks and numerous calls and hours wasted...

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Dreadful customer service, never call back as promised, long waiting in queues and then transferred to other departments that never resolve your problem. Still waiting for my windscreen to be repaired after 3 weeks and numerous calls and hours wasted with poor response from AXA. Quick to take your money but SLOW to provide any customer service. I will never use Axa again despite being a loyal customer for 3 yrs.

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24th August 2017

outstanding claim

Hi, been trying to get in touch with AXA claims regarding an outstanding claim. The service is absolutely horrendous. I have phoned 5 times and each time been placed on hold until I have had to hang up because of other things that I have to do. Once...

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Hi, been trying to get in touch with AXA claims regarding an outstanding claim. The service is absolutely horrendous. I have phoned 5 times and each time been placed on hold until I have had to hang up because of other things that I have to do. Once waited 50 mins and still no one answered .I have emailed them 3 times and had no reply . These guys are cheap for a reason and the customer service is the reason. Stay clear.

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21st July 2017

Good for the first year

As with all insurance companies Axa lure you in at the outset with a reasonable quote for car insurance, then at renewal that reasonable price is hiked considerably. Having said that we needed to add an additional driver for a weeks holiday and it was...

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As with all insurance companies Axa lure you in at the outset with a reasonable quote for car insurance, then at renewal that reasonable price is hiked considerably. Having said that we needed to add an additional driver for a weeks holiday and it was very quick and easy to do, and judging by the research I did, at reasonable cost too. Easy to view all documents on line plus plenty of reminders via text and email. Surprisingly easy to cancel too, I expected a phone call and hard sell but I cancelled the renewal quote online. I've no idea what they are like in a crisis, which is the real test.

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15th July 2017

Fantastic 5 star service

I have been using axa for 4 years now. From the moment I passed my driving test they have always been the cheapest insurance. I had to take time off work once and couldn't make one of my monthly payments. The customer service I received was 2nd to...

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I have been using axa for 4 years now. From the moment I passed my driving test they have always been the cheapest insurance. I had to take time off work once and couldn't make one of my monthly payments. The customer service I received was 2nd to none. they were so understanding of my circumstances and helped me get sorted out quickly without hesitation. if anyone asks about insurance I will always tell them how outstanding axa are

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4th July 2017

Not impressed

They were ok up to a point however they cancelled my policy as soon as i moved address which has put me off ever recommending them. This left me with the inconvenience of finding a new insurer before the end of my premium expiry date with no notice. ...

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They were ok up to a point however they cancelled my policy as soon as i moved address which has put me off ever recommending them. This left me with the inconvenience of finding a new insurer before the end of my premium expiry date with no notice. Upon speaking to adviser I was told they do not insurer cars within my new postcode and therefore my insurance would become invalid from that day onwards and I would need to look elsewhere for cover. Not good.

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