Axa Car Insurance Reviews - Smart Money People

Ratings based on 80 reviews Last review 2 months ago

Axa car insurance reviews on Smart Money People come from drivers like you! You can read these honest Axa car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to...

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Axa car insurance reviews on Smart Money People come from drivers like you! You can read these honest Axa car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Axa before, you too can write a short Axa car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

3.54 / 5 Write your review

5 31

4 23

3 3

2 4

1 19

Your Car Insurance Reviews (80)

22nd June 2019

Useless

Case 2035459 I'm only writing this in the hope someone at axa will reply to my emails. A car reversed into my unoccupied, parked car, recorded on ccTV, and 7 weeks later AXA still haven't allocated blame. Infuriating. I need to get my car fixed.

Case 2035459

I'm only writing this in the hope someone at axa will reply to my emails.

A car reversed into my unoccupied, parked car, recorded on ccTV, and 7 weeks later AXA still haven't allocated blame. Infuriating. I need to get my car fixed.

(0)

20th June 2019

Great value, fabulous customer service

I found them to have a great value for money price 2 years in a row! Any dealings with staff were very helpful. I would definitely recommend them

LeanneLevel 1

(0)

4th June 2019

Scum of the earth company

Terrible Insurance company. They just want your money, but when you try to claim, they don't pay out. We accidentally spilled a couple of drinks on our carpet and they treated us like criminals for weeks, they kept lying and misrepresenting things,...

Terrible Insurance company. They just want your money, but when you try to claim, they don't pay out. We accidentally spilled a couple of drinks on our carpet and they treated us like criminals for weeks, they kept lying and misrepresenting things, and the people that work there are horrible. They really are a scum of the earth company - I wouldn't wish them on my worst enemy.

A NarouzLevel 1

(0)

21st April 2019

Don't....Just don't

I had car insurance which cost £260 that I had to cancel 2 months in. They charged me £57 administration fee even their own website says "A cancellation fee of £35 may be charged, and a refund due if you've paid your premium in full in advance." where ...

I had car insurance which cost £260 that I had to cancel 2 months in. They charged me £57 administration fee even their own website says "A cancellation fee of £35 may be charged, and a refund due if you've paid your premium in full in advance." where did the £57 come from!!!

downunderkellyLevel 1

(0)

16th January 2019

Terribe In every way possible

Terribe In every way possible i had a non fault claim in 2016 we are in 2019 they still havent resolved my complaint and they dont even answer my calls and even hang up when they do terrible

Halit HalitiLevel 1

(1)

2nd January 2019

Great claims service

You can only rate insurance once you’ve had a claim and axa were excellent!

Peter Level 1

(0)

25th November 2018

DO NOt USE

put claim in 3 weeks ago and non existent customer service - don't answer the phone, don't call back, don't do what they promise, truly awful and never again

Lesley ParkerLevel 1

(1)

23rd September 2018

Axa direct

Thankfully I've never had to have much dealings with my insurance company. However any time I have contacted them their customer service is excellent. They answer queries and questions quickly and continue to keep you up to date with emails. Cost wise...

Thankfully I've never had to have much dealings with my insurance company. However any time I have contacted them their customer service is excellent. They answer queries and questions quickly and continue to keep you up to date with emails. Cost wise they have always been the cheapest local company to me and then lower my cover cost when I recommended my partner to the same company.

Emma j smileyLevel 1

(0)

28th August 2018

I saved hundreds

Hundreds of pounds cheaper than my renewal quote and that's with breakdown cover thrown in

David ChapmanLevel 1

(0)

22nd August 2018

Good, sturdy insurance company

Fast and simple, I have been with this company for the last 3 years. When there was an issue it was sorted quickly and efficiently.

Lindsey KentLevel 1

(0)

16th August 2018

Not the best customer service

I bumped by car and it took over 1hr on hold to get through to talk to anyone about the incident.

Hannah1234Level 1

(0)

10th August 2018

Samochod

Full professionals and chip services

JacekLevel 1

(0)

25th July 2018

Happy

Very helpful friendly staff, no problems with this insurance

Kelly starkieLevel 1

(0)

20th July 2018

Friendly, flexible and helpful.

This is my second year with AXA Insurance and wont be my last. The advisers are always extremely helpful and polite. The cover is explained clearly. The price is VERY competitive. Just can't prise them enough.

elliemurray1908Level 1

(0)

18th July 2018

Great!

I was on my mums insurance since I passed my driving test at 18 and this year I have only got my own car as I was away at university for three years. Got a great deal with AXA and I am so happy have had no problems so far! Definitely recommend

Rebecca Louise HollandLevel 1

(0)

20th June 2018

Great service

Excellent service would recommend

StephLevel 1

(0)

4th April 2018

Totally Incompetent

AXA's Claims staff are shockingly bad at their jobs or the department is just ridiculously understaffed - it took more than 9 months for them to deal with one claim and over 6 months to deal with another. Refuse to provide a courtesy car for repairs...

AXA's Claims staff are shockingly bad at their jobs or the department is just ridiculously understaffed - it took more than 9 months for them to deal with one claim and over 6 months to deal with another. Refuse to provide a courtesy car for repairs even though I was entitled to it under my policy, lied about witnesses not sending statements and sending allegations to Third Party insurers. The department is supposed to be open from 8-5 Monday to Friday but you still get an out of office message when trying to call after 8am and you have to wait at least 40 minutes just for someone to answer the phone. Worst customer service experience ever! AXA will cost you a lot of time and money for absolutely nothing.

SteveLevel 1

(2)

26th February 2018

unresponsive

My van insurance is with Dialdirect but uderwritten by Axa. I hit a gatepost 5 weeks ago, so my claim is dealt with by Axa. They will not pick up the phone EVER , I go through around 5-6 departments, all with a selection system, this takes 9 mins,...

My van insurance is with Dialdirect but uderwritten by Axa. I hit a gatepost 5 weeks ago, so my claim is dealt with by Axa. They will not pick up the phone EVER , I go through around 5-6 departments, all with a selection system, this takes 9 mins, they when I get to underwriting I get put on hold forever. I have complained to Dial direct and they've already refunded the cost of the calls so far. I was told ( via an Axa operator ) that I was being sent a replacement van last week, but that never happened. Dial direct spoke to them 6 days ago about this claim, Axa told them they would get in touch with me, but again no response. I'm thinking of taking Axa to court for the cost of the repair ( I've got the estimate) plus the insurance premium as, If they will not pay out, then technically I do not have any insurance, I've just bought a meaningless piece of paper.

nigelLevel 1

(2)

11th February 2018

Good price comprehensive cover

Great cover for insurance. Got a good deal from compare the market. Included breakdown cover and a courtesy car. I would highly recommend them.

Hayley PayneLevel 1

(0)

14th November 2017

Friendly, informative and good price

Friendly company, really easy to join up and gave easy to follow instructions on exactly what they required to authenticate everything. Good prices as well, much cheaper than most other insurance companies.

Katie ForsterLevel 1

(1)

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