Voting in the Insurance Choice Awards 2020 is open!VOTE NOW

Axa Car Insurance Reviews

Ratings based on 95 reviews Last review 1 week ago

Axa car insurance reviews on Smart Money People come from drivers like you! You can read these honest Axa car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to...

Read Full Description

Axa car insurance reviews on Smart Money People come from drivers like you! You can read these honest Axa car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Axa before, you too can write a short Axa car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

5 36
4 27
3 3
2 5
1 24

Your Car Insurance Reviews (95)

Get Product
23rd July 2020

Terrible communication and shocking customer care

Terrible communication and shocking lack of customer care. On the rare occasions I could finally get through I attempted to get my bank changed over which you'd think was simple. They continued to try to take it from an old account so payment failed....

Read more

Terrible communication and shocking lack of customer care. On the rare occasions I could finally get through I attempted to get my bank changed over which you'd think was simple. They continued to try to take it from an old account so payment failed. As I was having so much trouble I decided not to renew. Just to add salt into the wounds they beat me to it and cancelled my policy because of payment problems. Cheap insurance but you really get the service you pay for.

Get Product
4th March 2020

Avoid at all costs not worth the hassle if you need to claim

Someone used me to stop 3 weeks ago, so non fault. Not heard a thing since i reported it, must have spent 15hrs of my life to date trying to speak to people, i have supplied all information to date, not bothered chasing the other party, not bothered...

Read more

Someone used me to stop 3 weeks ago, so non fault. Not heard a thing since i reported it, must have spent 15hrs of my life to date trying to speak to people, i have supplied all information to date, not bothered chasing the other party, not bothered getting my car looked at and not bothered getting my injuries sorted either, if your rich, great you pay for everything and then they will reimburse you when or if they can be bothered to do anything

Get Product
17th February 2020

Threaten to send debt collector for outstanding premium

Had an accident. Told them I would buy a new car on 14th January and asked for help to carry on with the insurance. 10am phoned them and they quoted me £2000 plus which was the same size of the cheque settlement. I begged the woman to reduce the ...

Read more

Had an accident. Told them I would buy a new car on 14th January and asked for help to carry on with the insurance. 10am phoned them and they quoted me £2000 plus which was the same size of the cheque settlement. I begged the woman to reduce the premium. She said no. Now they are threatening to send 3rd party debt collector for the £160 outstanding premium. How is this fair? I tried my hardest to inform them of my intention and why should they charge £2000 when other companies quoted £800? Because of their greediness, I had to buy another car breakdown service. If they had gone for £1000, I would have stuck with them. No, they just wanted the settlement cheque back. They referred to a quote on page 30 of the policy. How do they expect a layman to read to page 30 of the document. I might as well use a solicitor to buy these stupid insurance.
If I hadn't tried, I would have been so angry. My son has been driving for 6 years. Once you had an accident, you became a leper!

Get Product
22nd January 2020

Endless waiting times, missing money

I'm in contact with AXA since October and now end of January the process is still going on. I've send countless messages and everytime you wait days, if not weeks till you get an answer. Sometimes with the same information you had already thrown at...

Read more

I'm in contact with AXA since October and now end of January the process is still going on. I've send countless messages and everytime you wait days, if not weeks till you get an answer. Sometimes with the same information you had already thrown at you again.
The worst thing tho is that they don't want to pay me back all the money from my car rental, although the damage is clearly listed as covered in the document I received when signing the contract.

It's dissapointing. Never AXA again.

Get Product
26th August 2019

Fantastic customer service

I recently had car insurance with AXA for a couple of years. I did actually leave them this year because I found what they were offering cheaper elsewhere. However, I did have to question my decision quite a lot simply because the customer service I...

Read more

I recently had car insurance with AXA for a couple of years. I did actually leave them this year because I found what they were offering cheaper elsewhere. However, I did have to question my decision quite a lot simply because the customer service I received over the phone from AXA was absolutely amazing. The lady was so personable and helpful and spent plenty of time with me giving me lots of options. I wouldn't hesitate to use AXA again in the future.

Get Product
16th August 2019

From poor to worse

I've used Axa several times in the past as I've inevitably bounced around between insurance providers due to pricing. Axa used to have great customer service so was worth the extra they cost at the time, however their prices for renewal this time were...

Read more

I've used Axa several times in the past as I've inevitably bounced around between insurance providers due to pricing. Axa used to have great customer service so was worth the extra they cost at the time, however their prices for renewal this time were over £300 more than the first competitor I queried! If they're affordable for you then great, but do shop around!

Get Product
7th August 2019

Very reasonable prices

I had my car insurance with AXA for 2 years, overall I found their prices very competitive, the customer service was always excellent, very friendly and helpful staff. I had to claim on my windscreen cover and they were all extremely helpful...

Read more

I had my car insurance with AXA for 2 years, overall I found their prices very competitive, the customer service was always excellent, very friendly and helpful staff. I had to claim on my windscreen cover and they were all extremely helpful throughout the claim.

Get Product
22nd June 2019

Useless

Case 2035459 I'm only writing this in the hope someone at axa will reply to my emails. A car reversed into my unoccupied, parked car, recorded on ccTV, and 7 weeks later AXA still haven't allocated blame. Infuriating. I need to get my car fixed.

Read more

Case 2035459

I'm only writing this in the hope someone at axa will reply to my emails.

A car reversed into my unoccupied, parked car, recorded on ccTV, and 7 weeks later AXA still haven't allocated blame. Infuriating. I need to get my car fixed.

Get Product
4th June 2019

Scum of the earth company

Terrible Insurance company. They just want your money, but when you try to claim, they don't pay out. We accidentally spilled a couple of drinks on our carpet and they treated us like criminals for weeks, they kept lying and misrepresenting things,...

Read more

Terrible Insurance company. They just want your money, but when you try to claim, they don't pay out. We accidentally spilled a couple of drinks on our carpet and they treated us like criminals for weeks, they kept lying and misrepresenting things, and the people that work there are horrible. They really are a scum of the earth company - I wouldn't wish them on my worst enemy.

Get Product
21st April 2019

Don't....Just don't

I had car insurance which cost £260 that I had to cancel 2 months in. They charged me £57 administration fee even their own website says "A cancellation fee of £35 may be charged, and a refund due if you've paid your premium in full in advance." where ...

Read more

I had car insurance which cost £260 that I had to cancel 2 months in. They charged me £57 administration fee even their own website says "A cancellation fee of £35 may be charged, and a refund due if you've paid your premium in full in advance." where did the £57 come from!!!

Articles related to Axa