Axa Car Insurance Reviews

Terrible communication and shocking customer care

Terrible communication and shocking lack of customer care. On the rare occasions I could finally get through I attempted to get my bank changed over which you'd think was simple. They continued to try to take it from an old account so payment failed....

Terrible communication and shocking lack of customer care. On the rare occasions I could finally get through I attempted to get my bank changed over which you'd think was simple. They continued to try to take it from an old account so payment failed. As I was having so much trouble I decided not to renew. Just to add salt into the wounds they beat me to it and cancelled my policy because of payment problems. Cheap insurance but you really get the service you pay for.

sten969

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Avoid at all costs not worth the hassle if you need to claim

Someone used me to stop 3 weeks ago, so non fault. Not heard a thing since i reported it, must have spent 15hrs of my life to date trying to speak to people, i have supplied all information to date, not bothered chasing the other party, not bothered...

Someone used me to stop 3 weeks ago, so non fault. Not heard a thing since i reported it, must have spent 15hrs of my life to date trying to speak to people, i have supplied all information to date, not bothered chasing the other party, not bothered getting my car looked at and not bothered getting my injuries sorted either, if your rich, great you pay for everything and then they will reimburse you when or if they can be bothered to do anything

matthew

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Threaten to send debt collector for outstanding premium

Had an accident. Told them I would buy a new car on 14th January and asked for help to carry on with the insurance. 10am phoned them and they quoted me £2000 plus which was the same size of the cheque settlement. I begged the woman to reduce the ...

Had an accident. Told them I would buy a new car on 14th January and asked for help to carry on with the insurance. 10am phoned them and they quoted me £2000 plus which was the same size of the cheque settlement. I begged the woman to reduce the premium. She said no. Now they are threatening to send 3rd party debt collector for the £160 outstanding premium. How is this fair? I tried my hardest to inform them of my intention and why should they charge £2000 when other companies quoted £800? Because of their greediness, I had to buy another car breakdown service. If they had gone for £1000, I would have stuck with them. No, they just wanted the settlement cheque back. They referred to a quote on page 30 of the policy. How do they expect a layman to read to page 30 of the document. I might as well use a solicitor to buy these stupid insurance.
If I hadn't tried, I would have been so angry. My son has been driving for 6 years. Once you had an accident, you became a leper!

A Parrott

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Endless waiting times, missing money

I'm in contact with AXA since October and now end of January the process is still going on. I've send countless messages and everytime you wait days, if not weeks till you get an answer. Sometimes with the same information you had already thrown at...

I'm in contact with AXA since October and now end of January the process is still going on. I've send countless messages and everytime you wait days, if not weeks till you get an answer. Sometimes with the same information you had already thrown at you again.
The worst thing tho is that they don't want to pay me back all the money from my car rental, although the damage is clearly listed as covered in the document I received when signing the contract.

It's dissapointing. Never AXA again.

Kevin

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Great price and service

I've been with axa now for the past few years and they are a great company. they bet all their competitors in their pricing and the staff are easy and pleasant to deal with.

Lynsey Harvey

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about as good as the buffet in a strip club

terrible service, incompetent staff, impossible to talk to anyone

Matt

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Good professional company, easy to deal with!

Had AXA insurance in the UK and Thailand and can not fault them, they may not be the cheapest but you get what you pay for. I would recommend AXA to my friends.

Scott Lucas

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Easy no hassle insurance!

I've been with AXA for over 5 years and have no reason to change

Jess

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Cheap and honest

I forgot how many years ncb I had so guessed. They looked it up and found it was actually higher. They then gave me a discount. Superb.

NathanS

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exceptional clock

EXCELENT SERVIS AND NICEST PEOPLE TO TALK ON PHONE WITH

DANUTA

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Fantastic customer service

I recently had car insurance with AXA for a couple of years. I did actually leave them this year because I found what they were offering cheaper elsewhere. However, I did have to question my decision quite a lot simply because the customer service I...

I recently had car insurance with AXA for a couple of years. I did actually leave them this year because I found what they were offering cheaper elsewhere. However, I did have to question my decision quite a lot simply because the customer service I received over the phone from AXA was absolutely amazing. The lady was so personable and helpful and spent plenty of time with me giving me lots of options. I wouldn't hesitate to use AXA again in the future.

annacbrowne

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From poor to worse

I've used Axa several times in the past as I've inevitably bounced around between insurance providers due to pricing. Axa used to have great customer service so was worth the extra they cost at the time, however their prices for renewal this time were...

I've used Axa several times in the past as I've inevitably bounced around between insurance providers due to pricing. Axa used to have great customer service so was worth the extra they cost at the time, however their prices for renewal this time were over £300 more than the first competitor I queried! If they're affordable for you then great, but do shop around!

Neon Macaron

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Very reasonable prices

I had my car insurance with AXA for 2 years, overall I found their prices very competitive, the customer service was always excellent, very friendly and helpful staff. I had to claim on my windscreen cover and they were all extremely helpful...

I had my car insurance with AXA for 2 years, overall I found their prices very competitive, the customer service was always excellent, very friendly and helpful staff. I had to claim on my windscreen cover and they were all extremely helpful throughout the claim.

Chanelle Louise

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Great!

It is very hard for young drivers to get on the roads nowadays with the price of insurance but axa have been great. I passed my test aged 17 and I am now 22 and it has went down tremendously over the years. Great service

Rebecca Holland

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Easy to Deal with and an excellent online system

No hassle from the start, one of the best companies I have used.

Scott Lucas

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Useless

Case 2035459 I'm only writing this in the hope someone at axa will reply to my emails. A car reversed into my unoccupied, parked car, recorded on ccTV, and 7 weeks later AXA still haven't allocated blame. Infuriating. I need to get my car fixed.

Case 2035459

I'm only writing this in the hope someone at axa will reply to my emails.

A car reversed into my unoccupied, parked car, recorded on ccTV, and 7 weeks later AXA still haven't allocated blame. Infuriating. I need to get my car fixed.

Th

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Great value, fabulous customer service

I found them to have a great value for money price 2 years in a row! Any dealings with staff were very helpful. I would definitely recommend them

Leanne

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Scum of the earth company

Terrible Insurance company. They just want your money, but when you try to claim, they don't pay out. We accidentally spilled a couple of drinks on our carpet and they treated us like criminals for weeks, they kept lying and misrepresenting things,...

Terrible Insurance company. They just want your money, but when you try to claim, they don't pay out. We accidentally spilled a couple of drinks on our carpet and they treated us like criminals for weeks, they kept lying and misrepresenting things, and the people that work there are horrible. They really are a scum of the earth company - I wouldn't wish them on my worst enemy.

A Narouz

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Don't....Just don't

I had car insurance which cost £260 that I had to cancel 2 months in. They charged me £57 administration fee even their own website says "A cancellation fee of £35 may be charged, and a refund due if you've paid your premium in full in advance." where ...

I had car insurance which cost £260 that I had to cancel 2 months in. They charged me £57 administration fee even their own website says "A cancellation fee of £35 may be charged, and a refund due if you've paid your premium in full in advance." where did the £57 come from!!!

downunderkelly

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Terribe In every way possible

Terribe In every way possible i had a non fault claim in 2016 we are in 2019 they still havent resolved my complaint and they dont even answer my calls and even hang up when they do terrible

Halit Haliti

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