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20th September 2017
Reliable car insurance
Reliable car insurance, also very easy to deal with in renegogiation
Your Car Insurance Reviews (55)
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1st September 2017
Unorganised and terrible to deal with.
Its been a few years since I had a policy with this company, whom decided to nearly double my premium 3 weeks after i took the policy out with them claiming i had not sent them proof of no claims, despite me sending it recorded and it having been...
Read more Its been a few years since I had a policy with this company, whom decided to nearly double my premium 3 weeks after i took the policy out with them claiming i had not sent them proof of no claims, despite me sending it recorded and it having been signed for at there office. In the end I cancelled the policy and bought elsewhere as I was so appalled with the service.
I hope they have changed since then, unfortunately I will never be insured by this company as I do not trust them at all.
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31st August 2017
Nothing to complain about
Never had to claim but never had any problems at all with them.
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30th August 2017
Don't touch this company
Dreadful customer service, never call back as promised, long waiting in queues and then transferred to other departments that never resolve your problem. Still waiting for my windscreen to be repaired after 3 weeks and numerous calls and hours wasted...
Read moreDreadful customer service, never call back as promised, long waiting in queues and then transferred to other departments that never resolve your problem. Still waiting for my windscreen to be repaired after 3 weeks and numerous calls and hours wasted with poor response from AXA. Quick to take your money but SLOW to provide any customer service. I will never use Axa again despite being a loyal customer for 3 yrs.
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30th August 2017
Don't touch this company
Dreadful customer service, never call back as promised, long waiting in queues and then transferred to other departments that never resolve your problem. Still waiting for my windscreen to be repaired after 3 weeks and numerous calls and hours wasted...
Read moreDreadful customer service, never call back as promised, long waiting in queues and then transferred to other departments that never resolve your problem. Still waiting for my windscreen to be repaired after 3 weeks and numerous calls and hours wasted with poor response from AXA. Quick to take your money but SLOW to provide any customer service. I will never use Axa again despite being a loyal customer for 3 yrs.
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24th August 2017
outstanding claim
Hi, been trying to get in touch with AXA claims regarding an outstanding claim. The service is absolutely horrendous. I have phoned 5 times and each time been placed on hold until I have had to hang up because of other things that I have to do. Once...
Read moreHi, been trying to get in touch with AXA claims regarding an outstanding claim. The service is absolutely horrendous. I have phoned 5 times and each time been placed on hold until I have had to hang up because of other things that I have to do. Once waited 50 mins and still no one answered .I have emailed them 3 times and had no reply . These guys are cheap for a reason and the customer service is the reason. Stay clear.
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7th August 2017
Good reviews and a great price
I have only joined AXA a few months ago. They were very easy to join and had good reviews. I got my insurance for a decent price. I thankfully haven't had to use them for any problems so cannot.l comment on this aspect.
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5th August 2017
Great online service
Good online insurance provider , competitively priced and simple to use website .
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31st July 2017
A little extra
Came to a great arrangement to make first motor insurance more affordable for me and my family. Dual insurance quotes were worked out over a few phone calls and made it much more affordable. A few extra pounds for fuel :)
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23rd July 2017
Very reliable
Never had a problem at all with them. Very good reliable - wouldn't switch to any other company
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21st July 2017
Good for the first year
As with all insurance companies Axa lure you in at the outset with a reasonable quote for car insurance, then at renewal that reasonable price is hiked considerably. Having said that we needed to add an additional driver for a weeks holiday and it was...
Read moreAs with all insurance companies Axa lure you in at the outset with a reasonable quote for car insurance, then at renewal that reasonable price is hiked considerably. Having said that we needed to add an additional driver for a weeks holiday and it was very quick and easy to do, and judging by the research I did, at reasonable cost too. Easy to view all documents on line plus plenty of reminders via text and email. Surprisingly easy to cancel too, I expected a phone call and hard sell but I cancelled the renewal quote online. I've no idea what they are like in a crisis, which is the real test.
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16th July 2017
These guys really helped me when someone bumped my car.
Really helpful lady on the phone, courtesy car arranged quickly.
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16th July 2017
Good easy access car insurance
I can access all my details and documents online which is very useful. I can also make any changes to my policy online, quick and easy.
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15th July 2017
Fantastic 5 star service
I have been using axa for 4 years now. From the moment I passed my driving test they have always been the cheapest insurance. I had to take time off work once and couldn't make one of my monthly payments. The customer service I received was 2nd to...
Read moreI have been using axa for 4 years now. From the moment I passed my driving test they have always been the cheapest insurance. I had to take time off work once and couldn't make one of my monthly payments. The customer service I received was 2nd to none. they were so understanding of my circumstances and helped me get sorted out quickly without hesitation. if anyone asks about insurance I will always tell them how outstanding axa are
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4th July 2017
So so but ok
Quite expensive but well known. Not had to claim yet but easy to change details and add people to policy etc
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4th July 2017
Not impressed
Staff only care about their bonuses which we as customers are paying for! Scandalous!
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4th July 2017
Easy
While I have been with axa it has been easy to manage and amend online very user friendly
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4th July 2017
Not impressed
They were ok up to a point however they cancelled my policy as soon as i moved address which has put me off ever recommending them. This left me with the inconvenience of finding a new insurer before the end of my premium expiry date with no notice. ...
Read moreThey were ok up to a point however they cancelled my policy as soon as i moved address which has put me off ever recommending them. This left me with the inconvenience of finding a new insurer before the end of my premium expiry date with no notice. Upon speaking to adviser I was told they do not insurer cars within my new postcode and therefore my insurance would become invalid from that day onwards and I would need to look elsewhere for cover. Not good.
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22nd March 2017
Insane excesses
Was going to change my insurance over to axa as they topped the comparison sites in terms of price. However on closer inspection, the excess amount was more than the policy price itself! Stupid.
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