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Axa Car Insurance Reviews

Ratings based on 73 reviews Last review 1 month ago

Axa car insurance reviews on Smart Money People come from drivers like you! You can read these honest Axa car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to...

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Axa car insurance reviews on Smart Money People come from drivers like you! You can read these honest Axa car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Axa before, you too can write a short Axa car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Your Car Insurance Reviews (73)

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23rd September 2018

Axa direct

Thankfully I've never had to have much dealings with my insurance company. However any time I have contacted them their customer service is excellent. They answer queries and questions quickly and continue to keep you up to date with emails. Cost wise...

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Thankfully I've never had to have much dealings with my insurance company. However any time I have contacted them their customer service is excellent. They answer queries and questions quickly and continue to keep you up to date with emails. Cost wise they have always been the cheapest local company to me and then lower my cover cost when I recommended my partner to the same company.

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4th April 2018

Totally Incompetent

AXA's Claims staff are shockingly bad at their jobs or the department is just ridiculously understaffed - it took more than 9 months for them to deal with one claim and over 6 months to deal with another. Refuse to provide a courtesy car for repairs...

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AXA's Claims staff are shockingly bad at their jobs or the department is just ridiculously understaffed - it took more than 9 months for them to deal with one claim and over 6 months to deal with another. Refuse to provide a courtesy car for repairs even though I was entitled to it under my policy, lied about witnesses not sending statements and sending allegations to Third Party insurers. The department is supposed to be open from 8-5 Monday to Friday but you still get an out of office message when trying to call after 8am and you have to wait at least 40 minutes just for someone to answer the phone. Worst customer service experience ever! AXA will cost you a lot of time and money for absolutely nothing.

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26th February 2018

unresponsive

My van insurance is with Dialdirect but uderwritten by Axa. I hit a gatepost 5 weeks ago, so my claim is dealt with by Axa. They will not pick up the phone EVER , I go through around 5-6 departments, all with a selection system, this takes 9 mins,...

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My van insurance is with Dialdirect but uderwritten by Axa. I hit a gatepost 5 weeks ago, so my claim is dealt with by Axa. They will not pick up the phone EVER , I go through around 5-6 departments, all with a selection system, this takes 9 mins, they when I get to underwriting I get put on hold forever. I have complained to Dial direct and they've already refunded the cost of the calls so far. I was told ( via an Axa operator ) that I was being sent a replacement van last week, but that never happened. Dial direct spoke to them 6 days ago about this claim, Axa told them they would get in touch with me, but again no response. I'm thinking of taking Axa to court for the cost of the repair ( I've got the estimate) plus the insurance premium as, If they will not pay out, then technically I do not have any insurance, I've just bought a meaningless piece of paper.

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16th October 2017

For the love of God, do not insure with them..........

Tried to claim, but they will use absolutely everything in their power not to pay out. They took my car after a small electrical fire and not only will they not cover it, but whilst in their care the car has been ransacked of anything valuable and...

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Tried to claim, but they will use absolutely everything in their power not to pay out. They took my car after a small electrical fire and not only will they not cover it, but whilst in their care the car has been ransacked of anything valuable and I've lost a brand new sat-nav and cash etc........ the Police are going to be involved.

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13th October 2017

We'll never use ths company again

Changed to AXA / Sainsbury's Bank in July as their premium was...

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Changed to AXA / Sainsbury's Bank in July as their premium was lower.
In September I was stopped by a police car 60 miles from home as "the car had no insurance". It transpired that the registration no was incorrect (1 digit) on the documentation, totally unknown to us. This resulted in our car being 'seized' by the police and as it was 5pm on Sat we could not collect the car until Monday morning! We had to ask friends to drive the 60 miles to fetch us and were without a car until someone had to take us back again on Monday morning. Meanwhile the error on the certificate was corrected at the cost of £45 (their admin fee), and we had to pay £150 to release the car. Sainsbury's/AXA initially told me I could claim this back but when I tried to do so they refused. The whole experience was stressful but the insurance company couldn't care less, as it "was our fault".
Be very wary of this company. We won't be renewing with them at the end of the year and would rather pay a higher premium.

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1st September 2017

Unorganised and terrible to deal with.

Its been a few years since I had a policy with this company, whom decided to nearly double my premium 3 weeks after i took the policy out with them claiming i had not sent them proof of no claims, despite me sending it recorded and it having been...

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Its been a few years since I had a policy with this company, whom decided to nearly double my premium 3 weeks after i took the policy out with them claiming i had not sent them proof of no claims, despite me sending it recorded and it having been signed for at there office. In the end I cancelled the policy and bought elsewhere as I was so appalled with the service.

I hope they have changed since then, unfortunately I will never be insured by this company as I do not trust them at all.

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