Axa Car Insurance Reviews

about as good as the buffet in a strip club

terrible service, incompetent staff, impossible to talk to anyone

MattLevel 1

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Good professional company, easy to deal with!

Had AXA insurance in the UK and Thailand and can not fault them, they may not be the cheapest but you get what you pay for. I would recommend AXA to my friends.

Scott LucasLevel 1

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Easy no hassle insurance!

I've been with AXA for over 5 years and have no reason to change

JessLevel 1

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Cheap and honest

I forgot how many years ncb I had so guessed. They looked it up and found it was actually higher. They then gave me a discount. Superb.

NathanSLevel 1

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exceptional clock

EXCELENT SERVIS AND NICEST PEOPLE TO TALK ON PHONE WITH

DANUTALevel 1

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Fantastic customer service

I recently had car insurance with AXA for a couple of years. I did actually leave them this year because I found what they were offering cheaper elsewhere. However, I did have to question my decision quite a lot simply because the customer service I...

I recently had car insurance with AXA for a couple of years. I did actually leave them this year because I found what they were offering cheaper elsewhere. However, I did have to question my decision quite a lot simply because the customer service I received over the phone from AXA was absolutely amazing. The lady was so personable and helpful and spent plenty of time with me giving me lots of options. I wouldn't hesitate to use AXA again in the future.

annacbrowneLevel 1

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From poor to worse

I've used Axa several times in the past as I've inevitably bounced around between insurance providers due to pricing. Axa used to have great customer service so was worth the extra they cost at the time, however their prices for renewal this time were...

I've used Axa several times in the past as I've inevitably bounced around between insurance providers due to pricing. Axa used to have great customer service so was worth the extra they cost at the time, however their prices for renewal this time were over £300 more than the first competitor I queried! If they're affordable for you then great, but do shop around!

Neon MacaronLevel 1

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Very reasonable prices

I had my car insurance with AXA for 2 years, overall I found their prices very competitive, the customer service was always excellent, very friendly and helpful staff. I had to claim on my windscreen cover and they were all extremely helpful...

I had my car insurance with AXA for 2 years, overall I found their prices very competitive, the customer service was always excellent, very friendly and helpful staff. I had to claim on my windscreen cover and they were all extremely helpful throughout the claim.

Chanelle LouiseLevel 1

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Great!

It is very hard for young drivers to get on the roads nowadays with the price of insurance but axa have been great. I passed my test aged 17 and I am now 22 and it has went down tremendously over the years. Great service

Rebecca HollandLevel 1

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Easy to Deal with and an excellent online system

No hassle from the start, one of the best companies I have used.

Scott LucasLevel 1

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Useless

Case 2035459 I'm only writing this in the hope someone at axa will reply to my emails. A car reversed into my unoccupied, parked car, recorded on ccTV, and 7 weeks later AXA still haven't allocated blame. Infuriating. I need to get my car fixed.

Case 2035459

I'm only writing this in the hope someone at axa will reply to my emails.

A car reversed into my unoccupied, parked car, recorded on ccTV, and 7 weeks later AXA still haven't allocated blame. Infuriating. I need to get my car fixed.

ThLevel 1

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Great value, fabulous customer service

I found them to have a great value for money price 2 years in a row! Any dealings with staff were very helpful. I would definitely recommend them

LeanneLevel 1

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Scum of the earth company

Terrible Insurance company. They just want your money, but when you try to claim, they don't pay out. We accidentally spilled a couple of drinks on our carpet and they treated us like criminals for weeks, they kept lying and misrepresenting things,...

Terrible Insurance company. They just want your money, but when you try to claim, they don't pay out. We accidentally spilled a couple of drinks on our carpet and they treated us like criminals for weeks, they kept lying and misrepresenting things, and the people that work there are horrible. They really are a scum of the earth company - I wouldn't wish them on my worst enemy.

A NarouzLevel 1

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Don't....Just don't

I had car insurance which cost £260 that I had to cancel 2 months in. They charged me £57 administration fee even their own website says "A cancellation fee of £35 may be charged, and a refund due if you've paid your premium in full in advance." where ...

I had car insurance which cost £260 that I had to cancel 2 months in. They charged me £57 administration fee even their own website says "A cancellation fee of £35 may be charged, and a refund due if you've paid your premium in full in advance." where did the £57 come from!!!

downunderkellyLevel 1

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Terribe In every way possible

Terribe In every way possible i had a non fault claim in 2016 we are in 2019 they still havent resolved my complaint and they dont even answer my calls and even hang up when they do terrible

Halit HalitiLevel 1

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Great claims service

You can only rate insurance once you’ve had a claim and axa were excellent!

Peter Level 1

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DO NOt USE

put claim in 3 weeks ago and non existent customer service - don't answer the phone, don't call back, don't do what they promise, truly awful and never again

Lesley ParkerLevel 1

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Axa direct

Thankfully I've never had to have much dealings with my insurance company. However any time I have contacted them their customer service is excellent. They answer queries and questions quickly and continue to keep you up to date with emails. Cost wise...

Thankfully I've never had to have much dealings with my insurance company. However any time I have contacted them their customer service is excellent. They answer queries and questions quickly and continue to keep you up to date with emails. Cost wise they have always been the cheapest local company to me and then lower my cover cost when I recommended my partner to the same company.

Emma j smileyLevel 1

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I saved hundreds

Hundreds of pounds cheaper than my renewal quote and that's with breakdown cover thrown in

David ChapmanLevel 1

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Good, sturdy insurance company

Fast and simple, I have been with this company for the last 3 years. When there was an issue it was sorted quickly and efficiently.

Lindsey KentLevel 1

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