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NFU Mutual: Car insurance reviews

Name: Car insurance
Rating: 4.04 (54 reviews)

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4.04

Based on 54 reviews, last reviewed 13th Oct 2026

500% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

76%

2 star

Latest highest rating:

5

Excellent customer service... Just before Christmas they were notified of accident and curtesy car provided the same day. Claim handled very efficiently. Reviewed on: 13th October 2026

Latest lowest rating:

1

CANCELLED ALL my Policies I have CANCELLED ALL my insurance… I have CANCELLED ALL my insurance policies with NFU. They expected me to drive with a broken car windscreen 22+ mil... Read more Reviewed on: 8th October 2026

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About this product

NFU Mutual provide comprehensive insurance policies for most types of vehicles - from cars to motorcycles, motorhomes to vans.

Each type of vehicle has its own type of policy to help customers find the right level of cover. Some policies also include extras you may expect to pay for from other insurers.

NFU Mutual motor insurance reviews help you find out what it’s like to be a customer. If you’ve used NFU Mutual before, you can also leave a review and share your experience.

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NFU Mutual Car insurance reviews (54)

Excellent customer service...

Just before Christmas they were notified of accident and curtesy car provided the same day. Claim handled very efficiently. Reviewed on: 13th October 2026

Outstanding all - rounder

Excellent Customer Service. Good loyalty discount upon renewal date. Trustworthy, caring organisation, supporting the agriculture industry. ***** HIGHLY RECCOMMENDED ***** Reviewed on: 13th October 2026

CANCELLED ALL my Policies

I have CANCELLED ALL my insurance… I have CANCELLED ALL my insurance policies with NFU. They expected me to drive with a broken car windscreen 22+ miles, 50 mins, to get it repaired, no repair available in my drive even though car windscreen covered my insurance. I am nearly 80. Also their policies are v v expensive. Date of breakage sometime in July I think, torn up all their 3 Policies. Reviewed on: 8th October 2026

Very good at sorting out claims though quite expensive

Very good at sorting out claims though quite expensive Reviewed on: 2nd September 2026

Customer service second to none.

Accident referred to NFU Mutual who dealt with the claim with no hassle. Excellent customer service. Reviewed on: 20th August 2026

Easy and helpful to deal with

Always pleasant and helpful to deal with, quick and efficient. And a pleasure to be rewarded for loyalty as always easier to stick with the same provider than start doing research and switch. When I added a 3rd driver to my policy, it brought my premium down which was an added nice surprise. Reviewed on: 20th August 2026

Just got car renewal in the post.

Just got car renewal in the post. The quotation was less than last year which is a first in my previous renewals. Renewal figure normally quite a lot higher Reviewed on: 16th April 2026

Great people good company they are very helpful and...

Great people good company they are very helpful and give you options to choose from to simultaneously your needs Reviewed on: 6th September 2025

customer service

I renewed my insurance this year over the phone and the process was easy Reviewed on: 15th October 2024

you are not connected to a 'far away' call centre wh...

you are not connected to a 'far away' call centre when you ring them. very professional and helpful. Reviewed on: 26th September 2024

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