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NFU Mutual Motor Insurance Reviews

Ratings based on 17 reviews Last review 1 week ago

NFU Mutual car insurance reviews on Smart Money People come from drivers like you! You can read these honest NFU Mutual car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through...

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NFU Mutual car insurance reviews on Smart Money People come from drivers like you! You can read these honest NFU Mutual car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used NFU Mutual before, you too can write a short NFU Mutual car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Your Motor Insurance Reviews (17)

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1st November 2018

I'm gutted!

I've insured all my vehicles with NFU Mutual for nearly 40 years and never had cause for complaint. Their service, if you do need to claim, is second to none. However,. I'm changing my car in a few days time and the new vehicle is a lower group 9. The...

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I've insured all my vehicles with NFU Mutual for nearly 40 years and never had cause for complaint. Their service, if you do need to claim, is second to none. However,. I'm changing my car in a few days time and the new vehicle is a lower group 9. The car I'm getting rid of was higher insurance group 14. They have quoted me an enormous £900 for the new vehicle, which is more than double the insurance on my existing car! (I'm 62, btw, with no claims made for many years and a clean driving licence) Even the NFU customer support operative was shocked and couldn't give an explanation other than she'd asked the underwriters to double check it and they said that was what the 'system' quoted so that was that. I'm now really confused.com! :)

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22nd September 2018

first class service

I had a non fault claim. phoned Nfu. after the phone call. received a phone call from the local body repair shop. car booked in for repair Nfu kept in touch. even after I got my car back. yes you can get cheaper insurance. but Nfu are 5 star....

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I had a non fault claim. phoned Nfu. after the phone call. received a phone call from the local body repair shop. car booked in for repair Nfu kept in touch. even after I got my car back. yes you can get cheaper insurance. but Nfu are 5 star. when claiming.

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21st September 2018

A pleasure to deal with

My husband and I originally just walked into our local NFU office off the street - no appointment. We had heard a lot of good reports about the way NFU treated their clients and dealt with claims so we thought we would give them a...

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My husband and I originally just walked into our local NFU office off the street - no appointment. We had heard a lot of good reports about the way NFU treated their clients and dealt with claims so we thought we would give them a go.

On arrival we were greeted warmly by a gentleman who took us into an office - with a door that closed so nobody could overhear which was a refreshing change - and listened carefully to our requirements. He gave us a quote for our motor insurance, which was substantially lower than we had been paying, there and then. We agreed. We have been with them ever since and we have had to make several amendments to the policy during this time - change of vehicle and my husband has has to cease driving a couple of times for health reasons - and these alterations have been dealt with immediately, efficiently and with no administration charges! All in all, a company that I would recommend to anyone.

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19th August 2018

Good for first year but inflexible for renewal premium

The first years price was excellent. when I queried why the base price had increased by 20% for the second year the local office were most unhelpful and said a discount had already been applied. I was told the system would not allow them to decrease...

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The first years price was excellent. when I queried why the base price had increased by 20% for the second year the local office were most unhelpful and said a discount had already been applied. I was told the system would not allow them to decrease the premium further which is utter nonsense

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2nd December 2017

Stay local.

We can all get insurance over the internet,but the NFU are local to One and All and any problems you just walk through the front door and sort it no calls across the world at a time When You Want Action. Do the maths a 35p minute phone call to a call...

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We can all get insurance over the internet,but the NFU are local to One and All and any problems you just walk through the front door and sort it no calls across the world at a time When You Want Action. Do the maths a 35p minute phone call to a call centre of which the first 15 mins are spent getting 'your details and file up' so any internet saving is being eaten away. It,s simply not worth it.

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14th July 2017

Fantastic

I had a car accident 2 months after taking my insurance policy out with NFU Mutual and i can not fault the level of customer service that I received. They had provided me with a car the very next day, and with in 2 weeks I had been paid my claim and...

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I had a car accident 2 months after taking my insurance policy out with NFU Mutual and i can not fault the level of customer service that I received. They had provided me with a car the very next day, and with in 2 weeks I had been paid my claim and bought a new car. Fantastic, friendly service.

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2nd August 2016

Personal service

Apart from a good price, the best thing about NFU Mutual is their local personal service. No push button answering machine or waiting on the phone listening to rubbish music. You get through to a real person who can actually help you without having to...

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Apart from a good price, the best thing about NFU Mutual is their local personal service. No push button answering machine or waiting on the phone listening to rubbish music. You get through to a real person who can actually help you without having to pass you on to a dozen other people. Good old fashioned service.