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NFU Mutual: Car Insurance reviews

Name: Car Insurance
Rating: 4.43 (46 reviews)

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4.20

Based on 46 reviews, last reviewed 15th Oct 2024

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

75%

2 star

Latest highest rating:

5

customer service I renewed my insurance this year over the phone and the process was easy Reviewed on: 15th October 2024

Latest lowest rating:

1

I had Legal Expenses cover. I had Legal Expenses cover, it stated I was covered for anything to do with the use or driving a motorised vehicle, I made a claim because I was charg... Read more Reviewed on: 1st August 2024

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About this product

NFU Mutual provide comprehensive insurance policies for most types of vehicles - from cars to motorcycles, motorhomes to vans.

Each type of vehicle has its own type of policy to help customers find the right level of cover. Some policies also include extras you may expect to pay for from other insurers.

NFU Mutual motor insurance reviews help you find out what it’s like to be a customer. If you’ve used NFU Mutual before, you can also leave a review and share your experience.

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NFU Mutual Car Insurance reviews (46)

Appalling service and uninformed staff,

Appalling service, I was told inaccurate info by staff if they were able to respond at all. Waited over 10days for a simple email response to an active incident. Telephone response time also dismal. Complaint team equally slow service and asking for details that should be available on their own records. Very disappointed and frustrated. Thank goodness other insurance companies were able to provide information on standard industry practice. I will not use NFU mutual again. Appalling Reviewed on: 4th October 2023

Proffessional, couertious, fantastic service, and very good value.

Had an insurance quote from my original insurer, which had doubled! NFU gave me a very competative quote, and so I changed to them. Reviewed on: 16th September 2023

comfortable, professional service

all handled very easily, with little drama - happy to continue working with this company Reviewed on: 25th August 2023

Fantastic

Fantastic service and I am talking to somebody in my hometown and they solve my problem straight away and give me advice. Reviewed on: 24th August 2023

Great company very flexible and great prices

Always so helpful with that personal touch and great prices on commercial van insurance Reviewed on: 17th July 2023

Full cover and value

I have insured my car with NFU for the last three years. The cover they provide is second to none when compared to other insurers. Their team at the Sedgemoor office call me to check I am happy with he renewal and tweak any changes. Although this year is gge first year if has increased by about £60, ut is an acceptable increase given the cost of living. I also love they provide full RAC breakdown cover in their policies, another great company! Reviewed on: 9th October 2022

Excellent personal service

Excellent personal service. Value for money Reviewed on: 21st September 2022

Decent company, fair premiums

Friendly personal service, realistic prices. Reviewed on: 6th September 2022

Outstanding

Right from the start they have been excellent highly professional and courteous any contact with them is straightforward you talk to a person who is knowledgeable and friendly they offer a very good product at a fair price Reviewed on: 21st July 2022

Excellent product

I’ve always had no problems with NFU. Competitive and give you good loyalty discounts. Easy to deal with the call centre (personal) Reviewed on: 24th September 2021

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