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NFU Mutual: Car insurance reviews

Name: Car insurance
Rating: 4.45 (47 reviews)

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4.36

Based on 47 reviews, last reviewed 6th Sep 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

2 star

Latest highest rating:

5

Great people good company they are very helpful and... Great people good company they are very helpful and give you options to choose from to simultaneously your needs Reviewed on: 6th September 2025

Latest lowest rating:

1

I had Legal Expenses cover. I had Legal Expenses cover, it stated I was covered for anything to do with the use or driving a motorised vehicle, I made a claim because I was charg... Read more Reviewed on: 1st August 2024

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About this product

NFU Mutual provide comprehensive insurance policies for most types of vehicles - from cars to motorcycles, motorhomes to vans.

Each type of vehicle has its own type of policy to help customers find the right level of cover. Some policies also include extras you may expect to pay for from other insurers.

NFU Mutual motor insurance reviews help you find out what it’s like to be a customer. If you’ve used NFU Mutual before, you can also leave a review and share your experience.

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NFU Mutual Car insurance reviews (47)

Negligence by NFU

It has been TWO YEARS since a #criminal hit and run claim was made against an NFU insured person. Whilst NFU #insurance accepted liability, they have only offered to pay half of the cost of repairs for the damage this incident has caused to the building as they claim that the balcony could have had pre-existing problems. The damaged heritage building is in a conservation area, it is a Grade II Listed Building and was fully renovated only 5 years ago. We have contacted our own Insurance, who have tried to negotiate an out of court settlement, but NFU has refused even though the damage to the building`s balcony is a hazard to public and in the verge of collapsing after the delivery truck insured by NFU reversed into it, shook the entire building and run off. We had to secure this balcony at our own cost during the claim process. The repairs to heritage buildings are very complicated, involve conservation officers specific guidance and full structural surveyors report that NFU have refused to pay for even though this is a requirement by law!!! They have dragged this matter for TWO YEARS for us to give up! I am ashamed of having had recommended #NFU Mutual to my clients for 6 years as a Land Rover salesman! I really hope none of them had to experience what I have been going through for the past 2 years. This is a final warning to NFU that if this matter is not settled within the next two weeks, WE WILL take this matter to the #media and provide all necessary evidence! Reviewed on: 2nd April 2024

Appalling service and uninformed staff,

Appalling service, I was told inaccurate info by staff if they were able to respond at all. Waited over 10days for a simple email response to an active incident. Telephone response time also dismal. Complaint team equally slow service and asking for details that should be available on their own records. Very disappointed and frustrated. Thank goodness other insurance companies were able to provide information on standard industry practice. I will not use NFU mutual again. Appalling Reviewed on: 4th October 2023

Proffessional, couertious, fantastic service, and very good value.

Had an insurance quote from my original insurer, which had doubled! NFU gave me a very competative quote, and so I changed to them. Reviewed on: 16th September 2023

comfortable, professional service

all handled very easily, with little drama - happy to continue working with this company Reviewed on: 25th August 2023

Fantastic

Fantastic service and I am talking to somebody in my hometown and they solve my problem straight away and give me advice. Reviewed on: 24th August 2023

Great company very flexible and great prices

Always so helpful with that personal touch and great prices on commercial van insurance Reviewed on: 17th July 2023

Full cover and value

I have insured my car with NFU for the last three years. The cover they provide is second to none when compared to other insurers. Their team at the Sedgemoor office call me to check I am happy with he renewal and tweak any changes. Although this year is gge first year if has increased by about £60, ut is an acceptable increase given the cost of living. I also love they provide full RAC breakdown cover in their policies, another great company! Reviewed on: 9th October 2022

Excellent personal service

Excellent personal service. Value for money Reviewed on: 21st September 2022

Decent company, fair premiums

Friendly personal service, realistic prices. Reviewed on: 6th September 2022

Outstanding

Right from the start they have been excellent highly professional and courteous any contact with them is straightforward you talk to a person who is knowledgeable and friendly they offer a very good product at a fair price Reviewed on: 21st July 2022

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