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NFU Mutual: Car insurance reviews

Name: Car insurance
Rating: 4.28 (50 reviews)

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4.28

Based on 50 reviews, last reviewed 20th Aug 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

2 star

Latest highest rating:

5

Customer service second to none. Accident referred to NFU Mutual who dealt with the claim with no hassle. Excellent customer service. Reviewed on: 20th August 2026

Latest lowest rating:

1

I had Legal Expenses cover. I had Legal Expenses cover, it stated I was covered for anything to do with the use or driving a motorised vehicle, I made a claim because I was charg... Read more Reviewed on: 1st August 2024

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About this product

NFU Mutual provide comprehensive insurance policies for most types of vehicles - from cars to motorcycles, motorhomes to vans.

Each type of vehicle has its own type of policy to help customers find the right level of cover. Some policies also include extras you may expect to pay for from other insurers.

NFU Mutual motor insurance reviews help you find out what it’s like to be a customer. If you’ve used NFU Mutual before, you can also leave a review and share your experience.

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NFU Mutual Car insurance reviews (50)

Customer service second to none.

Accident referred to NFU Mutual who dealt with the claim with no hassle. Excellent customer service. Reviewed on: 20th August 2026

Easy and helpful to deal with

Always pleasant and helpful to deal with, quick and efficient. And a pleasure to be rewarded for loyalty as always easier to stick with the same provider than start doing research and switch. When I added a 3rd driver to my policy, it brought my premium down which was an added nice surprise. Reviewed on: 20th August 2026

Just got car renewal in the post.

Just got car renewal in the post. The quotation was less than last year which is a first in my previous renewals. Renewal figure normally quite a lot higher Reviewed on: 16th April 2026

Great people good company they are very helpful and...

Great people good company they are very helpful and give you options to choose from to simultaneously your needs Reviewed on: 6th September 2025

customer service

I renewed my insurance this year over the phone and the process was easy Reviewed on: 15th October 2024

you are not connected to a 'far away' call centre wh...

you are not connected to a 'far away' call centre when you ring them. very professional and helpful. Reviewed on: 26th September 2024

Very happy customers!

We have 2 cars insured by NFU Mutual and have been very happy for the past 4 years. We always price compare and NFU are far from the cheapest but the range of what is included, the interest free monthly payments, their customer service, assistance and advice they offer cannot be beaten. Reviewed on: 18th September 2024

Very easy claims experience.

Very easy claims experience. NFU responded well to a relatively minor claim. Reviewed on: 5th September 2024

Excellent Service from NFU Insurance Services

Requested to add breakdown cover midway through cover period because my manufactures cover expired. Cover added during my call with a prorated cost. I thought this was excellent service and was anticipating a higher cost. Reviewed on: 4th September 2024

Lowest ever price for car insurance

Lowest ever price for car insurance and the staff is friendly, helpful and professional. I highly recommend. Reviewed on: 4th September 2024

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