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WiseDriving: Car insurance reviews

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1.32
Based on 64 reviews, last reviewed 21st Feb 2025
No new 5 star reviews
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Latest highest rating:

5

Good all round Easy to set up. Not too expensive. Customer service handle my queries very quickly and friendly staff Reviewed on: 24th August 2024
Alicia chandler's avatar
Alicia chandler

Latest lowest rating:

1

Absolutely awful insurance company. Absolutely awful insurance company. Cancelled a month and a half before my policy ended, and they charged me an astronomical amount. I told him I wasn... Read more Reviewed on: 21st February 2025
Amelia M's avatar
Amelia M
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About this product

WiseDriving offers black box insurance policies.

By measuring a number of factors when you drive, WiseDriving calculates a driving behaviour score which is rated out of 100. If your score improves, you could get money back on your WiseDriving car insurance. If your score reduces, there may be extra to pay.

WiseDriving car insurance reviews help you find out what it’s really like to be a customer. If you’ve used WiseDriving before, you can also leave a review and share your experience.

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WiseDriving Car insurance reviews (64)

Absolutely awful insurance company.

1
Absolutely awful insurance company. Cancelled a month and a half before my policy ended, and they charged me an astronomical amount. I told him I wasn't happy, and he proceeded to say he wasn't sure as to why that price was so high for the cancellation fee. Told me he would get the team to look into it, did they bother? Nope. They didn't, didn't even say anything back from that and no explanation or nothing. So, I set up a payment plan, and I had issues with my bank, causing me to miss a couple of payments. I made a few payments up, contacted them prior to this and explained that I had issues, and they told me its been sent to the debt collection agency, even though i made contact with wise driving!!! The policy time is completely wrong on what the debt collection agency have and they don't even have my address right either. They also slapped another 20 quid onto the bill because of this. When I rang them earlier, they were beyond rude, completely ignorant. Do not bother with this company, their prices are ridiculous and the customer service is disgusting. Reviewed on: 21st February 2025
Amelia M's avatar
Amelia M

Good all round

5
Easy to set up. Not too expensive. Customer service handle my queries very quickly and friendly staff Reviewed on: 24th August 2024
Alicia chandler's avatar
Alicia chandler

Defrauded without card payment consent

1
Nonsensical Insurance Company, fraudulently charged my card for the renewal in the broad daylight after my first insurance year ended and I was never going to use them again. Worse - theirs contact centre is based in India, so Computer Says Know is modus operandi when dealing with them. Worse more - if you contact them and say 'hey you was wrong you should have cancelled on day one', then reply as if from another galaxy after 14 days expire to tell You 'You are out of 14 days cooling period' so Mr/Mrs you are ought to pay full on. Worse more - the complaint manager is useless, they want to do the lipservice they do all fine when it is written on the forehead the basic premium refund calculation is High School Year 5 maths error. Reported to FCA Reviewed on: 13th May 2024
jonas s's avatar
jonas s

Scamers

1
Theu canceled my policy with no warning. Owe me 30 pounds from a claim. Avoid at all cost. Reviewed on: 26th September 2023
Ricardo Silva's avatar
Ricardo Silva

Scammers!!!!!

1
Scammers!!!! My husband had his policy cancelled due to no fault of his own he dropped his car off for a mot, and the car mechanic decided to use my husband's car without my husbands permission at 103mph my husband informed them this was not him and provided them with all the information they asked for where car was, police reference number ect they seemed happy and put husband's policy back week later they sent email saying your policy is been cancelled we called thinking they had made mistake but once we eventually got through they told us no we are cancelling the policy reason is because u didn't tell car mechanic that there was a black box in the car which is absolutely absurd we only took the car for mot by law and now been punished for someone else's actions we have been mistreated by wise driving and will be taking this case further..... Reviewed on: 16th September 2023
Tracy's avatar
Tracy

Thank You Wise Driving

5
Wise driving has provided me with great affordable car insurance this year! The rates are stable and in line with what to expect for a driver of my experience. Everything else had gone up astronomically, and as a student and part-time carer, finding insurance at their rates was a blessing. My car needed a black box fitting, which they sent it in the post for me to do myself. I was a bit nervous about this, but they also send through very clear instructions and how-to videos that made it a fast and easy job. Thank you Wise Driving! Reviewed on: 4th September 2023
Imogen Galloway's avatar
Imogen Galloway

Impossible to contact anyone

1
I bought a policy from this so called wise driving insurance. I wasn't sent the black box before my policy became active, then I received a message that if I don't fit the black box within 48 hours my policy will be cancelled! When they've not send me the black box. I have been calling for hours no one answers the phone. Reviewed on: 11th March 2023
Robert Achaleke's avatar
Robert Achaleke

Terrible service

1
Impossible to get hold of someone on the phone and the website to update personal information does not work so they charge you if you ask them to do it. Don’t use Reviewed on: 8th March 2023
Ciara 's avatar
Ciara

Negletting customers, and promote cancellation and retain money for fees

1
They never answered my emails, they don't answer your calls either. the box installed doesn't work. they don't reply to my emails and pics I send. Today i received a letter saying that they canceled my policy, (fine!!!) but they will apply fees equal to £250 pounds. Disonest. I wont say anything else. Dont insure with them!!! Reviewed on: 8th March 2023
Cristiana Capponi's avatar
Cristiana Capponi

Even D*ck Turpin wore a mask!!

1
AVOID AT ALL COSTS!! THIS COMPANY ARE SCAMMERS, HOW THEY'RE STILL TRADING IS BEYOND ME Reviewed on: 3rd March 2023
Leanne W's avatar
Leanne W

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