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WiseDriving: Car insurance reviews

Name: Car insurance
Rating: 1.22 (65 reviews)

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1.22

Based on 65 reviews, last reviewed 17th Feb 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

3 star

90%

Latest highest rating:

5

Good all round Easy to set up. Not too expensive. Customer service handle my queries very quickly and friendly staff Reviewed on: 24th August 2024

Latest lowest rating:

1

Black Box draining my car battery I have been insured with Wise Driving since February 2024, when I purchased my first car. As a young female driver, I would not recommend this company... Read more Reviewed on: 17th February 2026

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About this product

WiseDriving offers black box insurance policies.

By measuring a number of factors when you drive, WiseDriving calculates a driving behaviour score which is rated out of 100. If your score improves, you could get money back on your WiseDriving car insurance. If your score reduces, there may be extra to pay.

WiseDriving car insurance reviews help you find out what it’s really like to be a customer. If you’ve used WiseDriving before, you can also leave a review and share your experience.

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WiseDriving Car insurance reviews (65)

Black Box draining my car battery

I have been insured with Wise Driving since February 2024, when I purchased my first car. As a young female driver, I would not recommend this company—particularly to new or young drivers. Over the past two years, I have paid approximately £5,500 in premiums. During this time, I maintained an almost perfect driving score, consistently between 91 and 96. For the first year and a half, my experience was positive. The black box was not overly strict, and I appreciated being able to monitor my score online. However, after moving to university, I began experiencing an issue where, if my car was left unused for more than three days, the battery would be completely flat when I returned to it. This had never happened previously, as I used the car daily before moving away. I contacted Wise Driving to ask whether the black box could be causing the issue. Initially, I was told it would not. During a later call, another representative gave me permission to remove the black box temporarily to see whether the battery problem continued, and stated that a replacement box would be ordered as my current one might be faulty. I was told it would arrive within a week, with no mention of any charge. I was also asked to email a photograph of the box connected to the battery for review by the telematics team. I received no response regarding this. I subsequently replaced the car battery with a brand-new one and removed the black box while waiting for the replacement. The garage advised that the telematics device could be draining the battery, as no other faults were found with the vehicle. I provided this information to Wise Driving. During the period without the box installed, the new battery functioned perfectly and did not fail once, suggesting the device may have been the cause. A few weeks later, I still had not received a replacement. Instead, I was informed by email that my policy would be cancelled within seven days due to a lack of black box activity. When I called, I was told that no replacement had actually been ordered and that I would need to pay £45 for a new device. This was extremely frustrating, as I had removed and disposed of the original unit based on the earlier advice and had not been told there would be a charge. Wise Driving said they would conduct an internal investigation into my complaint. They later responded that I had only been told I would receive a free replacement if the telematics team identified a fault based on the photograph I had sent. They claimed no fault was found—although it is unclear how a battery-drain issue could be diagnosed from a single image, particularly when a qualified garage had suggested this was the likely cause. I paid for the new box so that my policy could continue. After installation, the problem immediately returned: my brand-new battery went flat again. At this point, I had already paid for: * A replacement battery * A battery charger * A new telematics device All while continuing to pay approximately £150 per month for insurance. When I contacted Wise Driving again to discuss cancelling my policy, which had only three months remaining, I felt there was little understanding of the situation. I raised safety concerns about potentially being stranded late at night if my car failed to start while travelling to and from my university job. The focus of the conversation instead shifted to the fact that I had not yet declared my new part-time employment, despite only just starting the role. I was told I would need to pay around £150 for a diagnostic test and that reimbursement would only be considered if the black box was proven to be at fault. As a student, I explained that I could not afford this. I was also informed that cancelling the policy would incur a fee of approximately £250. Even if the device were proven to be the cause, I was told this fee would still apply, despite Wise Driving being a black-box-only insurer. After paying roughly £5,500 over two years and maintaining an excellent driving record, I found the lack of practical support extremely disappointing. Reviewed on: 17th February 2026

Absolutely awful insurance company.

Absolutely awful insurance company. Cancelled a month and a half before my policy ended, and they charged me an astronomical amount. I told him I wasn't happy, and he proceeded to say he wasn't sure as to why that price was so high for the cancellation fee. Told me he would get the team to look into it, did they bother? Nope. They didn't, didn't even say anything back from that and no explanation or nothing. So, I set up a payment plan, and I had issues with my bank, causing me to miss a couple of payments. I made a few payments up, contacted them prior to this and explained that I had issues, and they told me its been sent to the debt collection agency, even though i made contact with wise driving!!! The policy time is completely wrong on what the debt collection agency have and they don't even have my address right either. They also slapped another 20 quid onto the bill because of this. When I rang them earlier, they were beyond rude, completely ignorant. Do not bother with this company, their prices are ridiculous and the customer service is disgusting. Reviewed on: 21st February 2025

Good all round

Easy to set up. Not too expensive. Customer service handle my queries very quickly and friendly staff Reviewed on: 24th August 2024

Defrauded without card payment consent

Nonsensical Insurance Company, fraudulently charged my card for the renewal in the broad daylight after my first insurance year ended and I was never going to use them again. Worse - theirs contact centre is based in India, so Computer Says Know is modus operandi when dealing with them. Worse more - if you contact them and say 'hey you was wrong you should have cancelled on day one', then reply as if from another galaxy after 14 days expire to tell You 'You are out of 14 days cooling period' so Mr/Mrs you are ought to pay full on. Worse more - the complaint manager is useless, they want to do the lipservice they do all fine when it is written on the forehead the basic premium refund calculation is High School Year 5 maths error. Reported to FCA Reviewed on: 13th May 2024

Scamers

Theu canceled my policy with no warning. Owe me 30 pounds from a claim. Avoid at all cost. Reviewed on: 26th September 2023

Scammers!!!!!

Scammers!!!! My husband had his policy cancelled due to no fault of his own he dropped his car off for a mot, and the car mechanic decided to use my husband's car without my husbands permission at 103mph my husband informed them this was not him and provided them with all the information they asked for where car was, police reference number ect they seemed happy and put husband's policy back week later they sent email saying your policy is been cancelled we called thinking they had made mistake but once we eventually got through they told us no we are cancelling the policy reason is because u didn't tell car mechanic that there was a black box in the car which is absolutely absurd we only took the car for mot by law and now been punished for someone else's actions we have been mistreated by wise driving and will be taking this case further..... Reviewed on: 16th September 2023

Thank You Wise Driving

Wise driving has provided me with great affordable car insurance this year! The rates are stable and in line with what to expect for a driver of my experience. Everything else had gone up astronomically, and as a student and part-time carer, finding insurance at their rates was a blessing. My car needed a black box fitting, which they sent it in the post for me to do myself. I was a bit nervous about this, but they also send through very clear instructions and how-to videos that made it a fast and easy job. Thank you Wise Driving! Reviewed on: 4th September 2023

Impossible to contact anyone

I bought a policy from this so called wise driving insurance. I wasn't sent the black box before my policy became active, then I received a message that if I don't fit the black box within 48 hours my policy will be cancelled! When they've not send me the black box. I have been calling for hours no one answers the phone. Reviewed on: 11th March 2023

Terrible service

Impossible to get hold of someone on the phone and the website to update personal information does not work so they charge you if you ask them to do it. Don’t use Reviewed on: 8th March 2023

Negletting customers, and promote cancellation and retain money for fees

They never answered my emails, they don't answer your calls either. the box installed doesn't work. they don't reply to my emails and pics I send. Today i received a letter saying that they canceled my policy, (fine!!!) but they will apply fees equal to £250 pounds. Disonest. I wont say anything else. Dont insure with them!!! Reviewed on: 8th March 2023

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WiseDriving: Car insurance reviews

No new 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review WiseDriving: Car insurance now

WiseDriving Car insurance reviews (65)

Black Box draining my car battery

Absolutely awful insurance company.

Good all round

Defrauded without card payment consent

Scamers

Scammers!!!!!

Thank You Wise Driving

Impossible to contact anyone

Terrible service

Negletting customers, and promote cancellation and retain money for fees

Review WiseDriving: Car insurance now

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