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Wise Driving reviews

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Rated Terrible 1.36/5

Wise Driving reviews

Unverified business

Review summary

People rate this company as Terrible based on 63 product reviews

Average score of 1.36/5
5 star
5%
4 star
2%
3 star
0%
2 star
3%
1 star
90%
Reviews for Wise Driving have trended negatively over the past 90 days

Latest positive rating

5/5

Good all round

Easy to set up. Not too expensive. Customer service handle my queries very quickly and friendly staff

Latest negative rating

1/5

Defrauded without card payment consent

Nonsensical Insurance Company, fraudulently charged my card for the renewal in the broad daylight after my first insurance year ended and I was never going... Nonsensical Insurance Company, fraudulently charged my card for the renewal in the broad daylight after my first insurance year ended and I was never going to use them again. Worse - theirs contact centre is based in India, so Computer Says Know is modus operandi when dealing with them. Worse more - if you contact them and say 'hey you was wrong you should have cancelled on day one', then reply as if from another galaxy after 14 days expire to tell You 'You are out of 14 days cooling period' so Mr/Mrs you are ought to pay full on. Worse more - the complaint manager is useless, they want to do the lipservice they do all fine when it is written on the forehead the basic premium refund calculation is High School Year 5 maths error. Reported to FCA Read more Read less

{"display":"jonas s","full_name":"jonas s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car Insurance
jonas s 13th May 2024

About Wise Driving

Wise Driving (part of iGo4 Insurance) is an insurance company specialising in telematics or blackbox insurance. If you’re wondering if this innovative type of insurance is right for you, read our Wise Driving reviews to see what others have to say about them. Already used Wise Driving, or have an existing policy with them?Share a review of your own - it takes only 60 seconds - and your comments will be helping others choose the right insurance policy!

Wise Driving at a glance

Reviews for Wise Driving

Showing 11 of 63 company reviews

Good all round

Car Insurance 24th August 2024

Easy to set up. Not too expensive. Customer service handle my queries very quickly and friendly staff

Rated Excellent 5/5
Read more product reviews

Defrauded without card payment consent

Car Insurance 13th May 2024

Nonsensical Insurance Company, fraudulently charged my card for the renewal in the broad daylight after my first insurance year ended and I was never going... Nonsensical Insurance Company, fraudulently charged my card for the renewal in the broad daylight after my first insurance year ended and I was never going to use them again. Worse - theirs contact centre is based in India, so Computer Says Know is modus operandi when dealing with them. Worse more - if you contact them and say 'hey you was wrong you should have cancelled on day one', then reply as if from another galaxy after 14 days expire to tell You 'You are out of 14 days cooling period' so Mr/Mrs you are ought to pay full on. Worse more - the complaint manager is useless, they want to do the lipservice they do all fine when it is written on the forehead the basic premium refund calculation is High School Year 5 maths error. Reported to FCA Read more Read less

Rated Terrible 1/5
Read more product reviews
  • 1/5

    Scamers

    Theu canceled my policy with no warning. Owe me 30 pounds from a claim. Avoid at all cost.

    {"display":"Ricardo Silva","full_name":"Ricardo Silva","avatar":{"url":"\/assets\/uploads\/avatars\/users\/793814.png"}}'s avatar
    Car Insurance
    Ricardo Silva 26th September 2023
  • 1/5

    Scammers!!!!!

    Scammers!!!! My husband had his policy cancelled due to no fault of his own he dropped his car off for a mot, and the car... Scammers!!!! My husband had his policy cancelled due to no fault of his own he dropped his car off for a mot, and the car mechanic decided to use my husband's car without my husbands permission at 103mph my husband informed them this was not him and provided them with all the information they asked for where car was, police reference number ect they seemed happy and put husband's policy back week later they sent email saying your policy is been cancelled we called thinking they had made mistake but once we eventually got through they told us no we are cancelling the policy reason is because u didn't tell car mechanic that there was a black box in the car which is absolutely absurd we only took the car for mot by law and now been punished for someone else's actions we have been mistreated by wise driving and will be taking this case further..... Read more Read less

    {"display":"Tracy","full_name":"Tracy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Tracy 16th September 2023
  • 5/5

    Thank You Wise Driving

    Wise driving has provided me with great affordable car insurance this year! The rates are stable and in line with what to expect for a... Wise driving has provided me with great affordable car insurance this year! The rates are stable and in line with what to expect for a driver of my experience. Everything else had gone up astronomically, and as a student and part-time carer, finding insurance at their rates was a blessing. My car needed a black box fitting, which they sent it in the post for me to do myself. I was a bit nervous about this, but they also send through very clear instructions and how-to videos that made it a fast and easy job. Thank you Wise Driving! Read more Read less

    {"display":"Imogen Galloway","full_name":"Imogen Galloway","avatar":{"url":"\/assets\/uploads\/avatars\/users\/581471.png"}}'s avatar
    Car Insurance
    Imogen Galloway 4th September 2023
  • 1/5

    Impossible to contact anyone

    I bought a policy from this so called wise driving insurance. I wasn't sent the black box before my policy became active, then I received... I bought a policy from this so called wise driving insurance. I wasn't sent the black box before my policy became active, then I received a message that if I don't fit the black box within 48 hours my policy will be cancelled! When they've not send me the black box. I have been calling for hours no one answers the phone. Read more Read less

  • 1/5

    Terrible service

    Impossible to get hold of someone on the phone and the website to update personal information does not work so they charge you if you... Impossible to get hold of someone on the phone and the website to update personal information does not work so they charge you if you ask them to do it. Don’t use Read more Read less

    {"display":"Ciara ","full_name":"Ciara ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Ciara 8th March 2023
  • 1/5

    Negletting customers, and promote cancellation and retain money for fees

    They never answered my emails, they don't answer your calls either. the box installed doesn't work. they don't reply to my emails and pics I... They never answered my emails, they don't answer your calls either. the box installed doesn't work. they don't reply to my emails and pics I send. Today i received a letter saying that they canceled my policy, (fine!!!) but they will apply fees equal to £250 pounds. Disonest. I wont say anything else. Dont insure with them!!! Read more Read less

  • 1/5

    Even D*ck Turpin wore a mask!!

    AVOID AT ALL COSTS!! THIS COMPANY ARE SCAMMERS, HOW THEY'RE STILL TRADING IS BEYOND ME

    {"display":"Leanne W","full_name":"Leanne W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Leanne W 3rd March 2023
  • 1/5

    Total fraud company

    This is the worst company ever dealt with. No one seems to know what happening. Black box was fitted & they sent out another one.... This is the worst company ever dealt with. No one seems to know what happening. Black box was fitted & they sent out another one. Onviously not monitored atall. Then they cancelled policy for no reason...said black box was not fitted but photographic evidence was sent. Deducted £600 expenses for cancellibg policy. It's nearly like computerised system and no real people dealing with emails. They donot respond appropriately to any questions asked. Impossible to speak to a person on phone....stay away...pure fraud company. Read more Read less

  • 1/5

    Don't waste your money!

    I have been with wise driving for a number of years. Never had an issue as I have never to to claim... Until now!! Put... I have been with wise driving for a number of years. Never had an issue as I have never to to claim... Until now!! Put in a claim over four weeks ago. I have courtesy car cover attached to my policy as well as other attachments, anyhow..... Four weeks later, still no courtesy car, and my car is still sat in storage, no one has even looked at it! They are trying to inform me that on my policy it states subject to availability in regards to a courtesy car. Yet on no document that I have received (and I have read them ALL! Including the small print) does it state that! Absolute shambles, it's okay to take your money but they do not deliver on what you are paying for. I'm on the 5th working week since they have had my vehicle and still no closer to getting my own vehicle repaired or a courtesy car. Read more Read less

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