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AXA: Car insurance reviews

Name: Car insurance
Rating: 3.02 (166 reviews)

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2.77

Based on 166 reviews, last reviewed 8th Oct 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

33%

19%

40%

Latest highest rating:

5

Superb insurer Great product. Great customer journey. Simple as that. Reviewed on: 8th October 2025

Latest lowest rating:

1

AXA stay Clear Had a car accident where I was slamed by a car hit me side on wiped out both doors I sureness via AA, put me in contact with their insurers AXA only t... Read more Reviewed on: 1st June 2025

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About this product

AXA car insurance has two levels of cover to choose from.

AXA offer a multi-car discount for cars registered at your home address. There are optional extras you can add on to your policy for an additional fee and you can also get cover for partial hybrid, plug in or fully electric vehicles.

AXA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

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AXA Car insurance reviews (166)

Don't make a claim

AXA are the worst company to deal with. Stay away if you don't want your mental health destroyed if you make a claim. They have asked for everything including my full medical record from I was born and undermined a extremely qualified GP. Apparently they know better! Months upon months of dealing with an extremely difficult company. They have actually left me sitting shaking today and I wasn't even insured with them it was their driver hit me!! Reviewed on: 15th May 2023

All that glitters is not gold

Setting up the policy was easy. Getting notified of renewal, great. Customer service was awesome until I put in a claim for medical reasons that I couldn’t fly. I put the claim in last year May (2022). The claim is still outstanding. I made a complaint with the Financial Ombudsman, they were forced to pay me for the time the claim has been outstanding. Eleven months later, the claim has now been approved for the payout. (How long will this take, no idea). I share this with you because I don’t want you to make the same horrible mistake. Based on the situation it seemed they were angry to pay out on the claim. The staff became rude and dismissive, even lying about receiving emails. It was a disaster to say the least! Thanks to the Financial Ombudsman team for working with me. Reviewed on: 12th April 2023

Axa do not respond and help

Been trying to get a response to a query. 3 weeks on, no response. Reviewed on: 8th April 2023

Fair,quick easy to talk to

willing to help with anything and is done in a quick and sustainable way Reviewed on: 3rd April 2023

Competitive price

Axa's car insurance premium was competitively priced and website easy to use. Cannot comment on claims process as haven't needed to. Reviewed on: 10th March 2023

You will never see the money they've promised

I was promised over 500 pounds to cover my medical bill almost a year ago...I am still waiting. It is impossible to speak to them via phone, and via email you will get an apology every 2 months with no action. They keep apologising and escalating the issue but I am still waiting. Reviewed on: 11th February 2023

Axa car insurance claims

If you like being passed from pillar to post by various Axa representatives and then spend lengthy waits on their auto call systems. They are for you. My claim is now in its 5th month and still no end in sight and still the buck passing continues. Never again. Reviewed on: 3rd February 2023

TERRIBLE NONSENSE OF CUSTOMER SERVICE.

Please please dont get AXA insurance!!!!! or dont use AXA UNDERWIRTIER EITHER. this company is a money taking company from the clients. There is no communication between vehicle repairs shops and AXA! had taken CAT COVERTER BY theft on my hybrid car and made a claim about it and waiting for a month and nothing happen and kept saying sorry the nominated garages are full and relocated to another garages but they all lie! they dont contact to the garage when i ask directly to the garages I have made claim on Ombudsman now. i pay my insurance fee 70 quids and now i need to work by myself ? what kinds of insurance company is that ? Awful, Terrible customer service ! shame on this evil company soaking all clients money and do nothing. Reviewed on: 26th January 2023

Poor Service, Unrealistic Claim Payments, Staggering Premium Increases

Seriously undervalued repairs after storm Eunice, very poor communication, staggering premium increases, no quality of customer care or loyalty. What else can I say! My advice is to look elsewhere and take note of the high level of poor reviews across all sites. Reviewed on: 19th January 2023

Avoid axa

thing it to avoid axa.. Best thing it to avoid axa.. Just look at the other reviews it's so true. My car hasn't been picked up I have reported the claim in November 2022 my car is now gathering mould. It takes me an hour to an hour half to get through I've spent over 20 hours in phone calls. I have no courtesy car I'm having to take cabs, my partner is disabled and its costing a lot to get about. I will definitely not deal with axa in future Reviewed on: 11th January 2023

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