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Nicole Corry

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Review of the Axa, Car Insurance:

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All that glitters is not gold

Setting up the policy was easy. Getting notified of renewal, great. Customer service was awesome until I put in a claim for medical reasons that I couldn’t fly. I put the claim in last year May (2022). The claim is still outstanding. I made a complaint with the Financial Ombudsman, they were forced to pay me for the time the claim has been outstanding. Eleven months later, the claim has now been approved for the payout. (How long will this take, no idea). I share this with you because I don’t want you to make the same horrible mistake. Based on the situation it seemed they were angry to pay out on the claim. The staff became rude and dismissive, even lying about receiving emails. It was a disaster to say the least! Thanks to the Financial Ombudsman team for working with me. Reviewed on: 12th April 2023

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