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Axa: Car Insurance reviews

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2.66
Based on 162 reviews, last reviewed 2nd Apr 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
33%
See only 4 star reviews
20%
See only 3 star reviews
3%
See only 2 star reviews
4%
See only 1 star reviews
40%

Latest highest rating:

5

work but give me the best price they can possibly be... work but give me the best price they can possibly be and good discounts as well for being with loyal with them Reviewed on: 7th March 2025
James f's avatar
James f

Latest lowest rating:

1

Beyond INCOMPETENT. Beyond INCOMPETENT. Car has been in the garage for over 3 months due to a flooding which was diagnosed from the garage of needing to replace componen... Read more Reviewed on: 2nd April 2025
Alan Tsang's avatar
Alan Tsang
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About this product

Smart Money People collects Axa car insurance reviews from genuine customers to help you make an informed decision when choosing your next car insurance provider.

Axa was founded in 1946, and now offers a variety of insurance policies for cars, vans, travel, landlord, business, home and health. With a multi car cover policy and a variety of optional add-ons, Axa has a multitude of options for tailoring your policy. Read our Axa car insurance reviews to see what real customers have to say about their experiences.

With a 24/7 emergency helpline and an online system that allows you to fully manage your policy online, Axa claims to be accessible, stating it pays out 99.7% of claims. As for extras, child car seat cover and audio and sat-navs cover are included as standard in the comprehensive policies. If this suits your needs, check out the reviews on Smart Money People to see how customers rate their policies with Axa.

Have you had a car insurance policy with Axa? Whether good or bad, share your experience with our Smart Money People community so we can help people like you make better decisions. Did you find the cost of the premium suitable for the level of cover you received? Did you have to make a claim, and if so, how well was it dealt with? Leave an Axa car insurance review today.

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Axa Car Insurance reviews (162)

Positive experience

4
Unfortunately I had need to use my car insurance when my car was knocked by another and damaged the wind mirror. My exchanges with Axa were pleasant and helpful , they have kept ,me informed throughout the process and were quick to deal with my claim. Overall I have been very impressed by this service Reviewed on: 24th December 2015
Natasha Jarvis's avatar
Natasha Jarvis

VERY GOOD SERVICE

5
I have always found this company to be very efficient and courteous Reviewed on: 24th December 2015
Ann Dale's avatar
Ann Dale

Excellent customer service very competitive quote

5
Quote for car insurance was very good compared to other companies. Excellent customer service would definitely recommend. Reviewed on: 6th November 2015
Pam's avatar
Pam

Brilliant

5
So I have bought insurance this year with Axa and they could not have been better. Everything is online therefore there are no admin charges if you want to make amendments as its all online. Great service throughout Reviewed on: 29th August 2015
jennn8192's avatar
jennn8192

A friendly, cheap car insurance option

5
I switched to AXA for my car insurance last year, as they offered me a better deal than my previous car insurer. I have had to make one claim, an accident that was not my fault. AXA were helpful and calm on the phone just after the incident, which really helped, and got me a replacement car within the day. Although the claims process took a while to get my money back, they kept me informed along the way, and providing they are cheap at renewal time, I will stay with them. Reviewed on: 28th August 2015
jhhr's avatar
jhhr

Great value

5
I first found Axa car insurance through a comparison site 3 years ago and have been with them ever since. They have been easy to deal with and very helpful when I've needed to call. I have never had a problem with them. Every year I recheck the comparison sites for a better deal and then contact Axa to get them to match and every year they have been able to match the more well known insurance companies which is good enough for me as it has saved me over £700 in the last 2 years. Reviewed on: 16th August 2015
Juls's avatar
Juls

Great value

5
I first found Axa car insurance through a comparison site 3 years ago and have been with them ever since. They have been easy to deal with and very helpful when I've needed to call. I have never had a problem with them Every year I recheck the comparison sites for a better deal and then contact Axa to get them to match and every year they have been able to match the more well known insurance companies which is good enough for me as it has saved me over £700 in the last 2 years. Reviewed on: 16th August 2015
Juls's avatar
Juls

great customer service shame about the price

5
joined this company for car insurance as cheaper quote at the time of renewal. I have recently rang up to change me policy as i brought a new car, although the staff was helpful and polite when speaking to them and quick and great customer service the price my quote went up to was quite shocking. Im now paying double til at least march when i can renew Reviewed on: 9th August 2015
lollipop1982's avatar
lollipop1982

Great service

4
Hoorah, call centre staff that provide a service! Reviewed on: 26th March 2015
Mal's avatar
Mal

Great service

4
Axa provides great value on their car insurance products and their staff are very helpful, respectful, courteous and professional. Any issues are dealt with efficiently and with minimum time and fuss and a comparison of their products with other car insurance companies illustrates Axa to be leading the way in how to treat the customer fairly. Reviewed on: 26th March 2015
Mal's avatar
Mal

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