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Axa: Car Insurance reviews

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2.66
Based on 162 reviews, last reviewed 2nd Apr 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
33%
See only 4 star reviews
20%
See only 3 star reviews
3%
See only 2 star reviews
4%
See only 1 star reviews
40%

Latest highest rating:

5

work but give me the best price they can possibly be... work but give me the best price they can possibly be and good discounts as well for being with loyal with them Reviewed on: 7th March 2025
James f's avatar
James f

Latest lowest rating:

1

Beyond INCOMPETENT. Beyond INCOMPETENT. Car has been in the garage for over 3 months due to a flooding which was diagnosed from the garage of needing to replace componen... Read more Reviewed on: 2nd April 2025
Alan Tsang's avatar
Alan Tsang
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About this product

Smart Money People collects Axa car insurance reviews from genuine customers to help you make an informed decision when choosing your next car insurance provider.

Axa was founded in 1946, and now offers a variety of insurance policies for cars, vans, travel, landlord, business, home and health. With a multi car cover policy and a variety of optional add-ons, Axa has a multitude of options for tailoring your policy. Read our Axa car insurance reviews to see what real customers have to say about their experiences.

With a 24/7 emergency helpline and an online system that allows you to fully manage your policy online, Axa claims to be accessible, stating it pays out 99.7% of claims. As for extras, child car seat cover and audio and sat-navs cover are included as standard in the comprehensive policies. If this suits your needs, check out the reviews on Smart Money People to see how customers rate their policies with Axa.

Have you had a car insurance policy with Axa? Whether good or bad, share your experience with our Smart Money People community so we can help people like you make better decisions. Did you find the cost of the premium suitable for the level of cover you received? Did you have to make a claim, and if so, how well was it dealt with? Leave an Axa car insurance review today.

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Axa Car Insurance reviews (162)

Fantastic 5 star service

5
I have been using axa for 4 years now. From the moment I passed my driving test they have always been the cheapest insurance. I had to take time off work once and couldn't make one of my monthly payments. The customer service I received was 2nd to none. they were so understanding of my circumstances and helped me get sorted out quickly without hesitation. if anyone asks about insurance I will always tell them how outstanding axa are Reviewed on: 15th July 2017
Vicky Wylie's avatar
Vicky Wylie

GREAT

5
SIMPLE, EASY, NO THRILLS. RECOMMENDED. Reviewed on: 5th July 2017
RIDWAN KOODRUTH's avatar
RIDWAN KOODRUTH

So so but ok

4
Quite expensive but well known. Not had to claim yet but easy to change details and add people to policy etc Reviewed on: 4th July 2017
Rebecca Daisey's avatar
Rebecca Daisey

Not impressed

1
Staff only care about their bonuses which we as customers are paying for! Scandalous! Reviewed on: 4th July 2017
Anonymous's avatar
Anonymous

Easy

5
While I have been with axa it has been easy to manage and amend online very user friendly Reviewed on: 4th July 2017
k hamer's avatar
k hamer

Not impressed

1
They were ok up to a point however they cancelled my policy as soon as i moved address which has put me off ever recommending them. This left me with the inconvenience of finding a new insurer before the end of my premium expiry date with no notice. Upon speaking to adviser I was told they do not insurer cars within my new postcode and therefore my insurance would become invalid from that day onwards and I would need to look elsewhere for cover. Not good. Reviewed on: 4th July 2017
Stephanie Simpson 's avatar
Stephanie Simpson

Insane excesses

2
Was going to change my insurance over to axa as they topped the comparison sites in terms of price. However on closer inspection, the excess amount was more than the policy price itself! Stupid. Reviewed on: 22nd March 2017
Jeff's avatar
Jeff

car insurance

4
good company, customer service is good but needs to be clearer on the policy reduction. Reviewed on: 26th December 2016
Samantha Barratt's avatar
Samantha Barratt

Over an hour waiting to speak to staff

1
If you were involved in an accident you would first of all need to pray to God that someone answers. From customer services to claims to everyone in that company lets just say you will need a special VISA to speak to their precious incompetent staff!!!! AXA give me my excess payments back before I go to a small claims court !!!! Reviewed on: 25th October 2016
Tay's avatar
Tay

The WORST insurance company!!!!

1
The WORST insurance company ever. Constantly being lied to, emails being ignored, we've been on hold for 45 mins at a time trying to get through. WE HAVE BEEN CHASING THIRD PARTY INSURERS AND CONTACTS OURSELVES TO TRY AND SPEED THINGS UP (Basically doing their job for them) BECAUSE THEY HAVE NO SENSE OF URGENCY. We were involved in a non fault accident and they have made very minimal steps to getting this sorted for us... On going complaint for weeks and it's got us nowhere. No contact for over two weeks!!! They'll take your money for the policy and give you bad service when you do need them. Id rather have paid an extra £500 than go with Axa and have the stress of this... Please save yourself the hassle and never use Axa. You will regret it if you do! Reviewed on: 1st October 2016
Vanisa P's avatar
Vanisa P

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