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AXA: Car insurance reviews

Name: Car insurance
Rating: 3.57 (168 reviews)

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3.57

Based on 168 reviews, last reviewed 2nd Sep 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

19%

39%

Latest highest rating:

5

Good value Good price. Needed a windscreen replacement, very easy to arrange repair with Autoglass from the AXA website. Reviewed on: 2nd September 2026

Latest lowest rating:

1

AXA stay Clear Had a car accident where I was slamed by a car hit me side on wiped out both doors I sureness via AA, put me in contact with their insurers AXA only t... Read more Reviewed on: 1st June 2025

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About this product

AXA car insurance has two levels of cover to choose from.

AXA offer a multi-car discount for cars registered at your home address. There are optional extras you can add on to your policy for an additional fee and you can also get cover for partial hybrid, plug in or fully electric vehicles.

AXA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

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AXA Car insurance reviews (168)

Great online service

Good online insurance provider , competitively priced and simple to use website . Reviewed on: 5th August 2017

A little extra

Came to a great arrangement to make first motor insurance more affordable for me and my family. Dual insurance quotes were worked out over a few phone calls and made it much more affordable. A few extra pounds for fuel :) Reviewed on: 31st July 2017

Very reliable

Never had a problem at all with them. Very good reliable - wouldn't switch to any other company Reviewed on: 23rd July 2017

Good for the first year

As with all insurance companies Axa lure you in at the outset with a reasonable quote for car insurance, then at renewal that reasonable price is hiked considerably. Having said that we needed to add an additional driver for a weeks holiday and it was very quick and easy to do, and judging by the research I did, at reasonable cost too. Easy to view all documents on line plus plenty of reminders via text and email. Surprisingly easy to cancel too, I expected a phone call and hard sell but I cancelled the renewal quote online. I've no idea what they are like in a crisis, which is the real test. Reviewed on: 21st July 2017

These guys really helped me when someone bumped my car.

Really helpful lady on the phone, courtesy car arranged quickly. Reviewed on: 16th July 2017

Good easy access car insurance

I can access all my details and documents online which is very useful. I can also make any changes to my policy online, quick and easy. Reviewed on: 16th July 2017

Fantastic 5 star service

I have been using axa for 4 years now. From the moment I passed my driving test they have always been the cheapest insurance. I had to take time off work once and couldn't make one of my monthly payments. The customer service I received was 2nd to none. they were so understanding of my circumstances and helped me get sorted out quickly without hesitation. if anyone asks about insurance I will always tell them how outstanding axa are Reviewed on: 15th July 2017

GREAT

SIMPLE, EASY, NO THRILLS. RECOMMENDED. Reviewed on: 5th July 2017

So so but ok

Quite expensive but well known. Not had to claim yet but easy to change details and add people to policy etc Reviewed on: 4th July 2017

Not impressed

Staff only care about their bonuses which we as customers are paying for! Scandalous! Reviewed on: 4th July 2017

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