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AXA: Car insurance reviews

Name: Car insurance
Rating: 3.01 (162 reviews)

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2.68

Based on 162 reviews, last reviewed 2nd Apr 2025

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

33%

20%

40%

Latest highest rating:

5

work but give me the best price they can possibly be... work but give me the best price they can possibly be and good discounts as well for being with loyal with them Reviewed on: 7th March 2025

Latest lowest rating:

1

Beyond INCOMPETENT. Beyond INCOMPETENT. Car has been in the garage for over 3 months due to a flooding which was diagnosed from the garage of needing to replace componen... Read more Reviewed on: 2nd April 2025

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About this product

AXA car insurance has two levels of cover to choose from.

AXA offer a multi-car discount for cars registered at your home address. There are optional extras you can add on to your policy for an additional fee and you can also get cover for partial hybrid, plug in or fully electric vehicles.

AXA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

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AXA Car insurance reviews (162)

Fantastic 5 star service

I have been using axa for 4 years now. From the moment I passed my driving test they have always been the cheapest insurance. I had to take time off work once and couldn't make one of my monthly payments. The customer service I received was 2nd to none. they were so understanding of my circumstances and helped me get sorted out quickly without hesitation. if anyone asks about insurance I will always tell them how outstanding axa are Reviewed on: 15th July 2017

GREAT

SIMPLE, EASY, NO THRILLS. RECOMMENDED. Reviewed on: 5th July 2017

So so but ok

Quite expensive but well known. Not had to claim yet but easy to change details and add people to policy etc Reviewed on: 4th July 2017

Not impressed

Staff only care about their bonuses which we as customers are paying for! Scandalous! Reviewed on: 4th July 2017

Easy

While I have been with axa it has been easy to manage and amend online very user friendly Reviewed on: 4th July 2017

Not impressed

They were ok up to a point however they cancelled my policy as soon as i moved address which has put me off ever recommending them. This left me with the inconvenience of finding a new insurer before the end of my premium expiry date with no notice. Upon speaking to adviser I was told they do not insurer cars within my new postcode and therefore my insurance would become invalid from that day onwards and I would need to look elsewhere for cover. Not good. Reviewed on: 4th July 2017

Insane excesses

Was going to change my insurance over to axa as they topped the comparison sites in terms of price. However on closer inspection, the excess amount was more than the policy price itself! Stupid. Reviewed on: 22nd March 2017

car insurance

good company, customer service is good but needs to be clearer on the policy reduction. Reviewed on: 26th December 2016

Over an hour waiting to speak to staff

If you were involved in an accident you would first of all need to pray to God that someone answers. From customer services to claims to everyone in that company lets just say you will need a special VISA to speak to their precious incompetent staff!!!! AXA give me my excess payments back before I go to a small claims court !!!! Reviewed on: 25th October 2016

The WORST insurance company!!!!

The WORST insurance company ever. Constantly being lied to, emails being ignored, we've been on hold for 45 mins at a time trying to get through. WE HAVE BEEN CHASING THIRD PARTY INSURERS AND CONTACTS OURSELVES TO TRY AND SPEED THINGS UP (Basically doing their job for them) BECAUSE THEY HAVE NO SENSE OF URGENCY. We were involved in a non fault accident and they have made very minimal steps to getting this sorted for us... On going complaint for weeks and it's got us nowhere. No contact for over two weeks!!! They'll take your money for the policy and give you bad service when you do need them. Id rather have paid an extra £500 than go with Axa and have the stress of this... Please save yourself the hassle and never use Axa. You will regret it if you do! Reviewed on: 1st October 2016

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AXA: Car insurance reviews

100% increase in 5 star reviews

67% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review AXA: Car insurance now

AXA Car insurance reviews (162)

Fantastic 5 star service

GREAT

So so but ok

Not impressed

Easy

Not impressed

Insane excesses

car insurance

Over an hour waiting to speak to staff

The WORST insurance company!!!!

Do you have a different AXA product?

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