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Axa: Car Insurance reviews

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2.71
Based on 157 reviews, last reviewed 7th Sep 2024
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
33%
See only 4 star reviews
20%
See only 3 star reviews
3%
See only 2 star reviews
4%
See only 1 star reviews
40%

Latest highest rating:

5

Good price and easy to manage Axa gave the best quote for my car. Creating an account is easy and you can see and manage your certificate and cover on the site very easily. Intui... Read more Reviewed on: 7th September 2024
Thomas D's avatar
Thomas D

Latest lowest rating:

1

10yr no claims. Increased premium by £400 I have had a driving licence 12yr. Had a car for 10. With 10years no claims they increased my premium by almost £400 and then tried to blame increased... Read more Reviewed on: 4th April 2024
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Jade
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About this product

Smart Money People collects Axa car insurance reviews from genuine customers to help you make an informed decision when choosing your next car insurance provider.

Axa was founded in 1946, and now offers a variety of insurance policies for cars, vans, travel, landlord, business, home and health. With a multi car cover policy and a variety of optional add-ons, Axa has a multitude of options for tailoring your policy. Read our Axa car insurance reviews to see what real customers have to say about their experiences.

With a 24/7 emergency helpline and an online system that allows you to fully manage your policy online, Axa claims to be accessible, stating it pays out 99.7% of claims. As for extras, child car seat cover and audio and sat-navs cover are included as standard in the comprehensive policies. If this suits your needs, check out the reviews on Smart Money People to see how customers rate their policies with Axa.

Have you had a car insurance policy with Axa? Whether good or bad, share your experience with our Smart Money People community so we can help people like you make better decisions. Did you find the cost of the premium suitable for the level of cover you received? Did you have to make a claim, and if so, how well was it dealt with? Leave an Axa car insurance review today.

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Axa Car Insurance reviews (157)

In 25yrs the Worst Car Insurance

1
Where do I start!! Just don't waste your money this company is just appalling I recently changed my car mid policy!!! Well if you buy a new car they won't find it and will try to insure you on a different model??? And try to make a windscreen claim they have just tried to wriggle out of responsibility for anything fitted to the screen such as built in camera's which need recalibrating at an additional cost by a main dealer as Autoglass who you have to use in their own words are still training engineers. Its about time this industry was controlled regulated properly and stopped for its fraudulent activities. Today so far I am onto the fifth person in claims and have been on hold for an hour... ALL I WANT is a new windscreen as I got a crack yesterday no too much to ask... Reviewed on: 8th April 2016
james's avatar
james

Cheeky Charges

2
They spelled my Dad's name as Clark, but it has an E on the end. When he asked to get it changed, they asked for £30! I don't think they should charge when they made the error - needless to say the next year he changed insurance company! Reviewed on: 16th March 2016
Dale Dow's avatar
Dale Dow

CheekyCharges Campaigner

3
adequate comparable with most companies. Reviewed on: 12th March 2016
Stephen Ray's avatar
Stephen Ray

CheekyCharges Campaigner

4
As a first time driver they gave me a good deal to go on my mums insurance Reviewed on: 11th March 2016
Rebecca Louise Holland's avatar
Rebecca Louise Holland

CheekyCharges Campaigner

4
It's been good. A little expensive but a good insurer non-the-less. Reviewed on: 9th March 2016
Zachary Cartwright's avatar
Zachary Cartwright

Positive experience

4
Unfortunately I had need to use my car insurance when my car was knocked by another and damaged the wind mirror. My exchanges with Axa were pleasant and helpful , they have kept ,me informed throughout the process and were quick to deal with my claim. Overall I have been very impressed by this service Reviewed on: 24th December 2015
Natasha Jarvis's avatar
Natasha Jarvis

VERY GOOD SERVICE

5
I have always found this company to be very efficient and courteous Reviewed on: 24th December 2015
Ann Dale's avatar
Ann Dale

Excellent customer service very competitive quote

5
Quote for car insurance was very good compared to other companies. Excellent customer service would definitely recommend. Reviewed on: 6th November 2015
Pam's avatar
Pam

Brilliant

5
So I have bought insurance this year with Axa and they could not have been better. Everything is online therefore there are no admin charges if you want to make amendments as its all online. Great service throughout Reviewed on: 29th August 2015
jennn8192's avatar
jennn8192

A friendly, cheap car insurance option

5
I switched to AXA for my car insurance last year, as they offered me a better deal than my previous car insurer. I have had to make one claim, an accident that was not my fault. AXA were helpful and calm on the phone just after the incident, which really helped, and got me a replacement car within the day. Although the claims process took a while to get my money back, they kept me informed along the way, and providing they are cheap at renewal time, I will stay with them. Reviewed on: 28th August 2015
jhhr's avatar
jhhr

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