Provident Insurance Car Insurance Reviews

  Ratings based on 22 reviews       Last review 1 year ago    

Thinking of using Provident Insurance for your next car insurance policy thanks to their ‘simple, straightforward’ approach? Read our Provident car insurance reviews on Smart Money People to help you make up your mind. People share their reviews so tha...

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Thinking of using Provident Insurance for your next car insurance policy thanks to their ‘simple, straightforward’ approach? Read our Provident car insurance reviews on Smart Money People to help you make up your mind. People share their reviews so that you can make better informed decisions, so continuing reading to find our more about the level of cover, the cost of the policy, and the quality of claim experience. Already used Provident for your car insurance? Please share a review of your own!

Overall Rating

Average

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Provident Insurance Review Insight

What are people saying in their reviews?

Customer Service

75% of feedback is Process related

Customer profile

Top Age Profile: 45-54

Top Channel Preference: App

Your Car Insurance Reviews

22 reviews

Review Provident Insurance's Car Insurance now

Avoid at all costs

More than doubled the insurance because we changed vehicle and after speaking to tbem they said they don't like you changing vehicles, hmmm like we had a choice in that matter

Reviewed on 19th October 2020
Jane 's avatar
Jane

TERRIBLE!!

£75 FOR WINDSCREEN AND £100 PREMIUM BAD BAD BAD

Reviewed on 21st September 2020
Artur Ilczyszyn's avatar
Artur Ilczyszyn

Good price and no issues

Went with them as they were cheap and only had to deal with them a couple of times but always been helpful and no issues.

Reviewed on 15th September 2020
Stevie G's avatar
Stevie G

Worst car insurance company - not recommended

Worst experience of my life with this company for my car insurance. They make it really difficult for you if you make a claim. They will find all sort of excuses and things in your policy to refuse you the claim payment or repair your car. Their staff... Read more

Worst experience of my life with this company for my car insurance. They make it really difficult for you if you make a claim. They will find all sort of excuses and things in your policy to refuse you the claim payment or repair your car. Their staff is rude and unprofessional. I will not recommend this company to anyone . My advise is to stay away from this company or you will suffer if you need to make a claim later on.

Reviewed on 27th February 2020
Imran Ahmed's avatar
Imran Ahmed

Very rude

I phoned to ask how much it would be to chsnge my car. The price they gave me gor a 1.2 corsa was alot more than I was paying for the 1.6astra convertible I slready had insured with them. When I i asked how could the 1.2corsa be more expensive the... Read more

I phoned to ask how much it would be to chsnge my car. The price they gave me gor a 1.2 corsa was alot more than I was paying for the 1.6astra convertible I slready had insured with them. When I i asked how could the 1.2corsa be more expensive the assistant said take it or lump it! He was very rude throughout the phone call! In January when my insurance expires Im leaving them and never going back. Id rather pay more elsewhere than people tslk to me like that!!

Reviewed on 15th November 2019
Adam's avatar
Adam

Very good company

Very loiality company. I recommend this insurance company.

Reviewed on 6th September 2019
Ioan Ardelean's avatar
Ioan Ardelean

no hussel

good costumer cervice car isurence price going down every year

Reviewed on 15th August 2019
janno juhkov's avatar
janno juhkov

A total disaster

Just an unmitigated disaster from beginning to end. Took insurance out in January. A car hit me on June 1st, writing my car off and gave in writing that it was his fault. 10 weeks later and Provident still haven't sorted the excess out.... Read more

Just an unmitigated disaster from beginning to end. Took insurance out in January. A car hit me on June 1st, writing my car off and gave in writing that it was his fault. 10 weeks later and Provident still haven't sorted the excess out.

Not only that, they never call me to keep me in the loop.

What's more, they did everything possible to pay less than the vehicle was worth. And here is the real funny part, they wouldn't pay the full money as apparently it was overpriced - by MoneyBarn, who are part of the same group.

The accident which the other driver admitted responsibility for has cost me thousands and not helped by Provident who only seem to care about getting payments (which unlike them, I always made promptly)

Went to but a new car today and had to stop as couldn't list my no claims but had to list my accident. So, results all came back with £3000 excess and massive payments.

Thanks for nothing Provident.

Reviewed on 8th August 2019
Martin Butters's avatar
Martin Butters

Affordable and easy for young drivers

Their policies are really affordable and easy to set up. Allowed me to drive without a black box after only 2 years!

Reviewed on 6th August 2019
Molly Boyce's avatar
Molly Boyce

Very unprofessional company

Very unprofessional staff, very long wait on the phone if you ever need to talk to anybody and you will be lucky if you did not get cut off after 30 mins wait. Cheap but for a good reason. I can only wonder how things will be if ever there is a claim,... Read more

Very unprofessional staff, very long wait on the phone if you ever need to talk to anybody and you will be lucky if you did not get cut off after 30 mins wait. Cheap but for a good reason. I can only wonder how things will be if ever there is a claim, if this is how clients are dealt with at quotation stage!

Reviewed on 9th July 2019
NABIL 's avatar
NABIL

No hassle, good prices

Not had to use my insurer at all but the prices were good

Reviewed on 4th July 2019
NathanS's avatar
NathanS

Disgusting Company with rip off fees

Recently had to change address, a change of circumstances I couldn't avoid, did the right thing by contacting Provident to change my address once I was settled in only to be hit with a £300 extra charge, £50 a month on top of my already expensive (... Read more

Recently had to change address, a change of circumstances I couldn't avoid, did the right thing by contacting Provident to change my address once I was settled in only to be hit with a £300 extra charge, £50 a month on top of my already expensive (£132) a month policy.
When I asked why the charge was so high I was fed a load of bs, this area might have more accidents and crime blah blah, they may have well have just been honest with me and said "because we can and we have you by the balls" of course you are welcome to cancel your policy but that will cost you too!
It's horrible that we are held to gunpoint over these things and no one wants to do a thing about it while the fatcats get fatter and purposely make people poorer!

Reviewed on 21st March 2019
Peed off Person's avatar
Peed off Person

Beware of providing your card details or trying to buy online

Despite the fact that I was told the original premium quoted was not correct and I said I would not go ahead with the policy they still took the money from my credit card not once - but twice. It has taken screen shots of my credit card bill, them... Read more

Despite the fact that I was told the original premium quoted was not correct and I said I would not go ahead with the policy they still took the money from my credit card not once - but twice. It has taken screen shots of my credit card bill, them replaying the telephone conversation and nearly 24 hours later for them to agree to refund the money. They "had a problem with their systems that day" is not acceptable as an excuse. I would not consider buying from them ever again.

Reviewed on 13th March 2019
J Swallow's avatar
J Swallow

Worst insurance company ever!!!

In all my life I’ve never experienced such shocking service from any company. After a full year of being insured with Provident I was sent a very generic email telling me they could not renew my claim for the following year and I would have to find a... Read more

In all my life I’ve never experienced such shocking service from any company. After a full year of being insured with Provident I was sent a very generic email telling me they could not renew my claim for the following year and I would have to find alternative cover.

No explanation, no thanks for a year of paying us and making no claims, just see ya !!

Upon phoning them I was passed to a so called “team leader” only to be unceremoniously hung up on when expressing my dismay at suddenly being without insurance through no fault of my own and with no explanation.

Shoddy treatment of customers, unprofessional staff, no loyalty whatsoever and quite happy to add stress and financial burden to customers for no good reason other then some clap trap about computer systems which only reminded me of the computer says no sketch from Little Britain.

I advise anyone researching this company to stay well away because come renewal time you may find yourself up the creek and Provident simply won’t give a tiny rats backside! Should not be able to continue trading with such an awful customer service record

Reviewed on 11th March 2019
William Dawson's avatar
William Dawson

NO

Only giving 1 star as it won't let me select less.... Read more

Only giving 1 star as it won't let me select less.

I had a policy with provident and due to switching jobs (pay dates) I knew I was going to miss a payment as I received my new pay packet a few days after he payment was due to go out. Called provident as soon as I got paid, advised them of this and tried to make a payment. A college had advised me my payment was due to represent in a week and that if she took my payment today I would be charged twice. A week later, my policy was cancelled.

After further review through raising a complaint they acknowledged they had advised me wrong as it was cancelled wrongly. They also aaid because they've sent two letters (disregarding when they were sent) which I didn't receive as I have my mum who always gives me my mail.

I AM ABSOLUTLEY LIVID. I now have to tick that cancellation box in the future which raises my premiums by over £15,000!!!!!!!! I need to be able to drive. I'm 19, 17 at the time when with provident and they have screwed my insurance over for life. It's stressed me out so much it has contributed to my depression as in the last 8 months I have had my own personal issues to deal with.


I phoned provident and explained for their mistake why am resulting in dealing with the consequences. I begged them to help me and asked if they even gave a toss about their customers.

All they advised was " we have done what we are supposed to do according to guidelines". So as long as the follow all rules, they can fuck over as many people as they want. Absolutely appalling customer service, company, everything.

And if they reply to this with "I'm very sorry to hear you feel this way. Please can you email social@providentinsurance.co.uk with your preferred time of contact and a number for yourself and I will arrange for a member of our claims team to call you to discuss further. "

It will not be anywhere near sufficient.

07904562826
Monika
Call me any time - if you are going to sort this to a satisfactory level or don't bother

Call me when your company no longer wants to ruins people's lives. The amount of complaints you have received about cancelled insurance. Surely all these customers can't be wrong when you have received so many.

APPALLING
DESPICABLE

DO NOT GO WITH PROVIDENT OR COVEA INSURANCE.

Reviewed on 27th January 2019
Monika Kaur Kalsi's avatar
Monika Kaur Kalsi

***SAM - Customer Service

I just want to say that SAM provided an Excellent Customer... Read more

I just want to say that SAM provided an Excellent Customer Service
He was well spoken, kind and easy to understand. Helped with my issue in no time. I enjoy speaking to him his English is amazing.
For me provided the best SERVICE in 2018. 5* stars. Well done
MY COMPLEMENTS TO HIS MANAGER

Reviewed on 17th December 2018
DUKI's avatar
DUKI

Never use again

Chose Provident as it was cheaper than Swinton who I was with originally. I now know that was a big mistake. I've rung Provident twice now about changes I'd like to make to my policy. I couldn't make any of them for some ridiculous reason or... Read more

Chose Provident as it was cheaper than Swinton who I was with originally. I now know that was a big mistake. I've rung Provident twice now about changes I'd like to make to my policy. I couldn't make any of them for some ridiculous reason or another. The only way forward is to pay the £55 cancellation fee and go back to Swinton who are always professional and helpful. Would never use Provident again.

Reviewed on 12th November 2018
Susan Curson's avatar
Susan Curson

Rip of fees

Got my car insured with PI with 9 years no claims on my car, had a small crash in my van so they put my insurance up by £90 on my car policy still having 9 years no claim. I wanted to cancel my policy They charge me £78 for just over 14 days cover, £... Read more

Got my car insured with PI with 9 years no claims on my car, had a small crash in my van so they put my insurance up by £90 on my car policy still having 9 years no claim. I wanted to cancel my policy They charge me £78 for just over 14 days cover, £55 cancelation and £59 cancelation for break down cover... why is my break down cover canceled when i have paid it in full for the year....... THIS WHY WE ALL HATE INSURANCE FIRMS will never use again

Reviewed on 14th August 2018
philip johnson's avatar
philip johnson

They are rude and cannot change an adress over the phone

Called them to change my adress, after all the details, they wanted to sell me break down cover, I told them I will get back to them regarding the break down cover, After a month still got charged for my previouss adress! Ring them again and again and... Read more

Called them to change my adress, after all the details, they wanted to sell me break down cover, I told them I will get back to them regarding the break down cover, After a month still got charged for my previouss adress! Ring them again and again and was told I will get a call back, after days of frustiation called them again and told me they going to isue me a refund, The next day Margen called me and sayd I will be not isue with a refund anymore, Just better to look somwhere else they are cowboys

Reviewed on 22nd May 2018
Calin Pop's avatar
Calin Pop

Asked to arrange the claim with 3rd party insurance company

A guy drove into my lane without looking, so called Provident with the details. Was asked by the Provident employee -Sammi- to contact other guy’s insurance company, otherwise they will charge me for claim. When called the other insurance company - t... Read more

A guy drove into my lane without looking, so called Provident with the details. Was asked by the Provident employee -Sammi- to contact other guy’s insurance company, otherwise they will charge me for claim. When called the other insurance company - they have treated the case in more professional manner. Provident made me feel guilty and requested the money, while other company actually advised on next investigation steps. Not a happy Cistomer, and will not renew with them.

Reviewed on 8th March 2018
HM's avatar
HM