Provident Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 2.3 (23 reviews)

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2.30

Based on 23 reviews, last reviewed 12th Apr 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

26%

3 star

2 star

65%

Latest highest rating:

4

Good price and no issues Went with them as they were cheap and only had to deal with them a couple of times but always been helpful and no issues. Reviewed on: 15th September 2020

Latest lowest rating:

1

Confirm all 1 star ratings, please avoid ! Yes, waiting time on the phone can exceed 20 minutes. Totally unprofessional operator handling my accident clam- careless lorry driver threw or didn't... Read more Reviewed on: 12th April 2023

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About the Car Insurance

Thinking of using Provident Insurance for your next car insurance policy thanks to their ‘simple, straightforward’ approach? Read our Provident car insurance reviews on Smart Money People to help you make up your mind. People share their reviews so that you can make better informed decisions, so continuing reading to find our more about the level of cover, the cost of the policy, and the quality of claim experience. Already used Provident for your car insurance? Please share a review of your own!

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Provident Insurance Car Insurance reviews (23)

Confirm all 1 star ratings, please avoid !

Yes, waiting time on the phone can exceed 20 minutes. Totally unprofessional operator handling my accident clam- careless lorry driver threw or didn't secure plastic canister which rolled onto the lan3 I was driving on motorway, couldn’t do much as lanes were busy and car travelled behind me so had to run it over damaging my car. I Broken front bumper and damaged front wings with scratch on the door according to Provident qualified as write off ??! (Drove back 12 miles slowly as engine control lamp was on). They said it which would trigger giving me replacement car I had on a separate policy. Had to put the complaint to get it and later when engineer did assessment of course car is repairable. It has been 3 weeks and still they can't authorised repair garage with waiting time less than 2 months. Call handler denied that during first call they classified the car as not repairable. There is a reason why garages don't want to deal with them. Lack of empathy, lying (had to complain to receive apologise from some managerial jockey). Once this accident is sorted I immediately changing insurance company. Avoid this shambolic company. Reviewed on: 12th April 2023

Avoid at all costs

More than doubled the insurance because we changed vehicle and after speaking to tbem they said they don't like you changing vehicles, hmmm like we had a choice in that matter Reviewed on: 19th October 2020

TERRIBLE!!

£75 FOR WINDSCREEN AND £100 PREMIUM BAD BAD BAD Reviewed on: 21st September 2020

Good price and no issues

Went with them as they were cheap and only had to deal with them a couple of times but always been helpful and no issues. Reviewed on: 15th September 2020

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