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AXA: Car insurance reviews

Name: Car insurance
Rating: 3.01 (162 reviews)

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2.69

Based on 162 reviews, last reviewed 2nd Apr 2025

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

33%

20%

40%

Latest highest rating:

5

work but give me the best price they can possibly be... work but give me the best price they can possibly be and good discounts as well for being with loyal with them Reviewed on: 7th March 2025

Latest lowest rating:

1

Beyond INCOMPETENT. Beyond INCOMPETENT. Car has been in the garage for over 3 months due to a flooding which was diagnosed from the garage of needing to replace componen... Read more Reviewed on: 2nd April 2025

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About this product

AXA car insurance has two levels of cover to choose from.

AXA offer a multi-car discount for cars registered at your home address. There are optional extras you can add on to your policy for an additional fee and you can also get cover for partial hybrid, plug in or fully electric vehicles.

AXA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

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AXA Car insurance reviews (162)

Nothing to complain about

Never had to claim but never had any problems at all with them. Reviewed on: 31st August 2017

Don't touch this company

Dreadful customer service, never call back as promised, long waiting in queues and then transferred to other departments that never resolve your problem. Still waiting for my windscreen to be repaired after 3 weeks and numerous calls and hours wasted with poor response from AXA. Quick to take your money but SLOW to provide any customer service. I will never use Axa again despite being a loyal customer for 3 yrs. Reviewed on: 30th August 2017

outstanding claim

Hi, been trying to get in touch with AXA claims regarding an outstanding claim. The service is absolutely horrendous. I have phoned 5 times and each time been placed on hold until I have had to hang up because of other things that I have to do. Once waited 50 mins and still no one answered .I have emailed them 3 times and had no reply . These guys are cheap for a reason and the customer service is the reason. Stay clear. Reviewed on: 24th August 2017

Good reviews and a great price

I have only joined AXA a few months ago. They were very easy to join and had good reviews. I got my insurance for a decent price. I thankfully haven't had to use them for any problems so cannot.l comment on this aspect. Reviewed on: 7th August 2017

Great online service

Good online insurance provider , competitively priced and simple to use website . Reviewed on: 5th August 2017

A little extra

Came to a great arrangement to make first motor insurance more affordable for me and my family. Dual insurance quotes were worked out over a few phone calls and made it much more affordable. A few extra pounds for fuel :) Reviewed on: 31st July 2017

Very reliable

Never had a problem at all with them. Very good reliable - wouldn't switch to any other company Reviewed on: 23rd July 2017

Good for the first year

As with all insurance companies Axa lure you in at the outset with a reasonable quote for car insurance, then at renewal that reasonable price is hiked considerably. Having said that we needed to add an additional driver for a weeks holiday and it was very quick and easy to do, and judging by the research I did, at reasonable cost too. Easy to view all documents on line plus plenty of reminders via text and email. Surprisingly easy to cancel too, I expected a phone call and hard sell but I cancelled the renewal quote online. I've no idea what they are like in a crisis, which is the real test. Reviewed on: 21st July 2017

These guys really helped me when someone bumped my car.

Really helpful lady on the phone, courtesy car arranged quickly. Reviewed on: 16th July 2017

Good easy access car insurance

I can access all my details and documents online which is very useful. I can also make any changes to my policy online, quick and easy. Reviewed on: 16th July 2017

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