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AXA: Car insurance reviews

Name: Car insurance
Rating: 3.57 (168 reviews)

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3.57

Based on 168 reviews, last reviewed 2nd Sep 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

19%

39%

Latest highest rating:

5

Good value Good price. Needed a windscreen replacement, very easy to arrange repair with Autoglass from the AXA website. Reviewed on: 2nd September 2026

Latest lowest rating:

1

AXA stay Clear Had a car accident where I was slamed by a car hit me side on wiped out both doors I sureness via AA, put me in contact with their insurers AXA only t... Read more Reviewed on: 1st June 2025

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About this product

AXA car insurance has two levels of cover to choose from.

AXA offer a multi-car discount for cars registered at your home address. There are optional extras you can add on to your policy for an additional fee and you can also get cover for partial hybrid, plug in or fully electric vehicles.

AXA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

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AXA Car insurance reviews (168)

We'll never use ths company again

Changed to AXA / Sainsbury's Bank in July as their premium was lower. In September I was stopped by a police car 60 miles from home as "the car had no insurance". It transpired that the registration no was incorrect (1 digit) on the documentation, totally unknown to us. This resulted in our car being 'seized' by the police and as it was 5pm on Sat we could not collect the car until Monday morning! We had to ask friends to drive the 60 miles to fetch us and were without a car until someone had to take us back again on Monday morning. Meanwhile the error on the certificate was corrected at the cost of £45 (their admin fee), and we had to pay £150 to release the car. Sainsbury's/AXA initially told me I could claim this back but when I tried to do so they refused. The whole experience was stressful but the insurance company couldn't care less, as it "was our fault". Be very wary of this company. We won't be renewing with them at the end of the year and would rather pay a higher premium. Reviewed on: 13th October 2017

Good but not the cheapest renewal

Hiked the price too much when it came to renewal so had to change. Reviewed on: 1st October 2017

On the ball service. Fast response team

Great company. Great deals.. Good at matching other companies Reviewed on: 27th September 2017

5 star

Speedy, efficient and great customer service. A please to do business with them. Reviewed on: 24th September 2017

Reliable car insurance

Reliable car insurance, also very easy to deal with in renegogiation Reviewed on: 20th September 2017

Unorganised and terrible to deal with.

Its been a few years since I had a policy with this company, whom decided to nearly double my premium 3 weeks after i took the policy out with them claiming i had not sent them proof of no claims, despite me sending it recorded and it having been signed for at there office. In the end I cancelled the policy and bought elsewhere as I was so appalled with the service. I hope they have changed since then, unfortunately I will never be insured by this company as I do not trust them at all. Reviewed on: 1st September 2017

Nothing to complain about

Never had to claim but never had any problems at all with them. Reviewed on: 31st August 2017

Don't touch this company

Dreadful customer service, never call back as promised, long waiting in queues and then transferred to other departments that never resolve your problem. Still waiting for my windscreen to be repaired after 3 weeks and numerous calls and hours wasted with poor response from AXA. Quick to take your money but SLOW to provide any customer service. I will never use Axa again despite being a loyal customer for 3 yrs. Reviewed on: 30th August 2017

outstanding claim

Hi, been trying to get in touch with AXA claims regarding an outstanding claim. The service is absolutely horrendous. I have phoned 5 times and each time been placed on hold until I have had to hang up because of other things that I have to do. Once waited 50 mins and still no one answered .I have emailed them 3 times and had no reply . These guys are cheap for a reason and the customer service is the reason. Stay clear. Reviewed on: 24th August 2017

Good reviews and a great price

I have only joined AXA a few months ago. They were very easy to join and had good reviews. I got my insurance for a decent price. I thankfully haven't had to use them for any problems so cannot.l comment on this aspect. Reviewed on: 7th August 2017

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