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Axa: Car Insurance reviews

Name: Car Insurance
Rating: 3.01 (162 reviews)

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2.66

Based on 162 reviews, last reviewed 2nd Apr 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

20%

40%

Latest highest rating:

5

work but give me the best price they can possibly be... work but give me the best price they can possibly be and good discounts as well for being with loyal with them Reviewed on: 7th March 2025

Latest lowest rating:

1

Beyond INCOMPETENT. Beyond INCOMPETENT. Car has been in the garage for over 3 months due to a flooding which was diagnosed from the garage of needing to replace componen... Read more Reviewed on: 2nd April 2025

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About this product

Smart Money People collects Axa car insurance reviews from genuine customers to help you make an informed decision when choosing your next car insurance provider.

Axa was founded in 1946, and now offers a variety of insurance policies for cars, vans, travel, landlord, business, home and health. With a multi car cover policy and a variety of optional add-ons, Axa has a multitude of options for tailoring your policy. Read our Axa car insurance reviews to see what real customers have to say about their experiences.

With a 24/7 emergency helpline and an online system that allows you to fully manage your policy online, Axa claims to be accessible, stating it pays out 99.7% of claims. As for extras, child car seat cover and audio and sat-navs cover are included as standard in the comprehensive policies. If this suits your needs, check out the reviews on Smart Money People to see how customers rate their policies with Axa.

Have you had a car insurance policy with Axa? Whether good or bad, share your experience with our Smart Money People community so we can help people like you make better decisions. Did you find the cost of the premium suitable for the level of cover you received? Did you have to make a claim, and if so, how well was it dealt with? Leave an Axa car insurance review today.

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Axa Car Insurance reviews (162)

Worse insurance company ever

I was involved in a non fault accident, British Gas driver accepted liability of the occasion and Axa being my insurance dealt with them and at the end Axa asked me to pay £500 access on a non fault accident and they said that cos I decided to fix my car at a garage I know and not the one they wanted to me to too even tho they never asked me to go to any garage all they said the garage has to be VAT registered !! I am taking legal advice against them Reviewed on: 12th December 2023

Worst Experience with AXA Insurance

Subject: Extremely Disappointing Experience with AXA Insurance I am deeply dissatisfied with my ongoing claim experience with AXA Insurance, which has extended over 40 days without resolution. Despite making over 20 calls, I consistently receive assurances that someone will call me back, but regrettably, no one does. Each of the 20 agents I've spoken to made promises to escalate my claim, assured me of callbacks by week's end, and pledged actions that were never fulfilled. This string of broken commitments reflects the incompetence of AXA Insurance in handling my case, causing me considerable distress. My car remains stranded in a compound, despite my persistent requests for its return in every conversation. The confirmation of the claim amount is inexplicably delayed, as engineers still grapple with a decision after 40 days of evaluation. After more than 20 years of dealing with various car insurance providers, AXA Insurance has proven to be the worst in terms of service, communication, and overall customer experience. I strongly caution others against insuring anything with this company based on my regrettable and ongoing ordeal. Reviewed on: 9th December 2023

What are horrible insurance company with very poor customer service

I would have given no stars if it had that option. Don't waste your time with your money there are far better insurance companies if you try to make a claim on your policy that will give you all the rebuttals of why they should not pay you out on your policy and mine was about a TV and they wouldn't even help with that and they had the cheek to say we are renewing your policy. Like I said they are far better home insurance companies Reviewed on: 8th November 2023

Claim processing is impossible

I had been ignored for almost 2 months with no contact ( I’ve send many reminders), only when starting to review them I been contacted and asked to provide documents that doesn’t exist, so don’t waste your time and money,! Reviewed on: 5th November 2023

The simplest claim made very hard

Had a car drive into the rear of my car what I thought was a simple claim turned into a nightmare,5 months to wait for the repair and the car damaged by the car repair shop . Endless phone calls to staff who just don't care about you. Reviewed on: 4th November 2023

Reliable service

Dealt with my Claim in quick manner. Quick courtesy car and quick payment. No fussing about. Agents available online to speak to as well as on the phone. I would highly recommend. Reviewed on: 30th August 2023

Fantastic value for features included in my policy.

Quite gobsmacked to actually get a renewal quote that was cheaper than the nearest rival. The policy offers many features other companies charge for, and is very competitive with the additional benefits too. Easy to manage online and speaking with customer service is also very good too. Reviewed on: 24th August 2023

Great cover, poor claim management

Good value insurance compared to others. After claim was made, you may encounter months of delays to get the claim closed and not in a fair way. Just my experience. I took AXA to the ombudsman and that's another 4 months wait after almost one year post claim... Reviewed on: 23rd August 2023

Well priced, good service

Very reasonably priced considering the market at the moment. Also a very smooth sign up and activation process. No complaints at all Reviewed on: 23rd August 2023

Great service and support from AXA

AXA really supported me during the claim process. They were empathetic and kind throughout the process. Reviewed on: 22nd August 2023

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