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Laura

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Review of the Axa, Car Insurance:

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I’ve been a loyal customer of AXA for years, but m...

I’ve been a loyal customer of AXA for years, but my recent experience with them has been extremely disappointing. When I found a cheaper quote elsewhere and asked if AXA could match it, I was told outright that this wasn’t possible and that I should look elsewhere. It felt like my loyalty as a long-term customer wasn’t valued at all. Despite raising concerns about how my renewal premium was calculated, I received vague, generic responses that lacked transparency. AXA claims they follow FCA regulations, but they refused to provide a clear explanation of how my renewal price was determined, leaving me questioning their fairness. To make matters worse, AXA imposes a £52.50 cancellation fee, which they justify with routine administrative tasks like updating the Motor Insurance Database. This fee feels excessive and unfair, especially given that switching providers was my only real option due to their unwillingness to negotiate or clarify their pricing. Overall, AXA’s approach feels dismissive of customer loyalty and overly rigid. They seem more interested in pushing customers to shop around than retaining them by offering competitive pricing or addressing concerns properly. I’ve escalated my complaint, but based on this experience, I won’t be returning to AXA in the future. I wouldn’t recommend AXA if you value transparency, loyalty, or flexibility from your insurance provider. There are better options out there. Rating: 1/5 Reviewed on: 27th November 2024

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