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Axa: Car Insurance reviews

Name: Car Insurance
Rating: 3.01 (160 reviews)

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2.68

Based on 160 reviews, last reviewed 8th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

33%

20%

40%

Latest highest rating:

5

Good price and easy to manage Axa gave the best quote for my car. Creating an account is easy and you can see and manage your certificate and cover on the site very easily. Intui... Read more Reviewed on: 7th September 2024

Latest lowest rating:

1

Insurance companies are bad - AXA are the worst Just awful. If you have car insurance with AXA, just pray you never have to engage with them at all. Between AXA and Vizion, they pass you between eac... Read more Reviewed on: 8th January 2025

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About this product

Smart Money People collects Axa car insurance reviews from genuine customers to help you make an informed decision when choosing your next car insurance provider.

Axa was founded in 1946, and now offers a variety of insurance policies for cars, vans, travel, landlord, business, home and health. With a multi car cover policy and a variety of optional add-ons, Axa has a multitude of options for tailoring your policy. Read our Axa car insurance reviews to see what real customers have to say about their experiences.

With a 24/7 emergency helpline and an online system that allows you to fully manage your policy online, Axa claims to be accessible, stating it pays out 99.7% of claims. As for extras, child car seat cover and audio and sat-navs cover are included as standard in the comprehensive policies. If this suits your needs, check out the reviews on Smart Money People to see how customers rate their policies with Axa.

Have you had a car insurance policy with Axa? Whether good or bad, share your experience with our Smart Money People community so we can help people like you make better decisions. Did you find the cost of the premium suitable for the level of cover you received? Did you have to make a claim, and if so, how well was it dealt with? Leave an Axa car insurance review today.

Axa Car Insurance reviews (160)

Review of the Axa, Car Insurance:

I’ve been a loyal customer of AXA for years, but m...

I’ve been a loyal customer of AXA for years, but my recent experience with them has been extremely disappointing. When I found a cheaper quote elsewhere and asked if AXA could match it, I was told outright that this wasn’t possible and that I should look elsewhere. It felt like my loyalty as a long-term customer wasn’t valued at all. Despite raising concerns about how my renewal premium was calculated, I received vague, generic responses that lacked transparency. AXA claims they follow FCA regulations, but they refused to provide a clear explanation of how my renewal price was determined, leaving me questioning their fairness. To make matters worse, AXA imposes a £52.50 cancellation fee, which they justify with routine administrative tasks like updating the Motor Insurance Database. This fee feels excessive and unfair, especially given that switching providers was my only real option due to their unwillingness to negotiate or clarify their pricing. Overall, AXA’s approach feels dismissive of customer loyalty and overly rigid. They seem more interested in pushing customers to shop around than retaining them by offering competitive pricing or addressing concerns properly. I’ve escalated my complaint, but based on this experience, I won’t be returning to AXA in the future. I wouldn’t recommend AXA if you value transparency, loyalty, or flexibility from your insurance provider. There are better options out there. Rating: 1/5 Reviewed on: 27th November 2024

Insurance companies are bad - AXA are the worst

Just awful. If you have car insurance with AXA, just pray you never have to engage with them at all. Between AXA and Vizion, they pass you between each other and blame the other side, no-one can help or is willing to. I'm left with a huge bill, no help whatsoever and weeks of absurdly awful customer service when trying to suggest ways to actually solve a problem. Reviewed on: 8th January 2025

Been over 2 years since accident.

Been over 2 years since accident. Went to court and other guy admitted liability . Since then axa have still got my case open and my no claims is still affected . Never reply to emails . Terrible customer service Reviewed on: 28th December 2024

Good price and easy to manage

Axa gave the best quote for my car. Creating an account is easy and you can see and manage your certificate and cover on the site very easily. Intuitive and hassle free. Just what you need. Reviewed on: 7th September 2024

It was amazing experience good price high quality go...

It was amazing experience good price high quality good service Reviewed on: 4th September 2024

Efficient service when claims made and support from...

Efficient service when claims made and support from customer service team good. . Reviewed on: 23rd August 2024

10yr no claims. Increased premium by £400

I have had a driving licence 12yr. Had a car for 10. With 10years no claims they increased my premium by almost £400 and then tried to blame increased costs. What a load of rubbish. No way does my 2000 miles annually need a 85% increase in premium. Absolute joke of a company Reviewed on: 4th April 2024

My Car was damaged in a repair shop recommended by A...

My Car was damaged in a repair shop recommended by AxA ,The repair shop admitted the damage then denied it then said they caused some of the damage. AxA insurance have been of no help with this after repeated emails and phone calls they have done nothing and I have had to take this to the insurance ombudsman. Reviewed on: 14th January 2024

Worse insurance company ever

I was involved in a non fault accident, British Gas driver accepted liability of the occasion and Axa being my insurance dealt with them and at the end Axa asked me to pay £500 access on a non fault accident and they said that cos I decided to fix my car at a garage I know and not the one they wanted to me to too even tho they never asked me to go to any garage all they said the garage has to be VAT registered !! I am taking legal advice against them Reviewed on: 12th December 2023

Worst Experience with AXA Insurance

Subject: Extremely Disappointing Experience with AXA Insurance I am deeply dissatisfied with my ongoing claim experience with AXA Insurance, which has extended over 40 days without resolution. Despite making over 20 calls, I consistently receive assurances that someone will call me back, but regrettably, no one does. Each of the 20 agents I've spoken to made promises to escalate my claim, assured me of callbacks by week's end, and pledged actions that were never fulfilled. This string of broken commitments reflects the incompetence of AXA Insurance in handling my case, causing me considerable distress. My car remains stranded in a compound, despite my persistent requests for its return in every conversation. The confirmation of the claim amount is inexplicably delayed, as engineers still grapple with a decision after 40 days of evaluation. After more than 20 years of dealing with various car insurance providers, AXA Insurance has proven to be the worst in terms of service, communication, and overall customer experience. I strongly caution others against insuring anything with this company based on my regrettable and ongoing ordeal. Reviewed on: 9th December 2023

What are horrible insurance company with very poor customer service

I would have given no stars if it had that option. Don't waste your time with your money there are far better insurance companies if you try to make a claim on your policy that will give you all the rebuttals of why they should not pay you out on your policy and mine was about a TV and they wouldn't even help with that and they had the cheek to say we are renewing your policy. Like I said they are far better home insurance companies Reviewed on: 8th November 2023

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