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Axa: Car Insurance reviews

Name: Car Insurance
Rating: 3.01 (162 reviews)

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2.66

Based on 162 reviews, last reviewed 2nd Apr 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

20%

40%

Latest highest rating:

5

work but give me the best price they can possibly be... work but give me the best price they can possibly be and good discounts as well for being with loyal with them Reviewed on: 7th March 2025

Latest lowest rating:

1

Beyond INCOMPETENT. Beyond INCOMPETENT. Car has been in the garage for over 3 months due to a flooding which was diagnosed from the garage of needing to replace componen... Read more Reviewed on: 2nd April 2025

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About this product

Smart Money People collects Axa car insurance reviews from genuine customers to help you make an informed decision when choosing your next car insurance provider.

Axa was founded in 1946, and now offers a variety of insurance policies for cars, vans, travel, landlord, business, home and health. With a multi car cover policy and a variety of optional add-ons, Axa has a multitude of options for tailoring your policy. Read our Axa car insurance reviews to see what ...

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Axa Car Insurance reviews (162)

Using sub standard garage for repairs with problem outstanding after 15 months

Our catalytic converter was stolen from our Honda Civiv Hybrid in May 2021. Their response was prompt but the garage installed a sub standard catalytic converter which was too big and kept hitting the bumps. After complaining they removed the casing, which meant the catalytic converter was exposed to the elements. After we complained they installed another one, but this time the car was very noisy. All these took weeks. We took the car to Honda garage who said the catalytic conv... Reviewed on: 22nd July 2022

FRAUD & MONEY LAUNDERING T

Finance Curse , Islington, Harringey and Barking Police & AXA and National Insurers Database deny Global Media harassment campaign EUGENICS and Blackmail : Keypad doesn't acknowledge option dialtones, soon as I notify the CO-VID crisis was caused by Police and NHS death threats, no further contact available today, taken 3 years to settle claims, useless, insulted by a £50 refund for £20,000 car, on a £1600 policy annually denied by DWP/ PIP/ Atos French IT companies killin... Reviewed on: 15th June 2022

Abandoned by roadside with no transport.

We are Brits living in France and have AXA International cover, which includes recovery and transport if required. We came over to England to see our son. The clutch went on the ramp in the ferry. We were towed off in Newhaven. (DFDS were brilliant.) We had already alerted the insurer and were told a tow truck would meet us and recover the vehicle and to get back to them to firm up a hire car to take us onward. (We were going to Staffordshire) while our car was being fixed. The ... Reviewed on: 18th May 2022

There is NO service here !

I was with Axa for around 7 years - paying over the odds (my fault) for car insurance with bells on ! Thought it was all good but clearly had not needed to use their actual “Car insurance service” (I think that why I was paying them !! ) When someone hit the back of my car and drive off - I was quick to get the reg number, a witness, and a crime number from the police . After two years of chasing this case up with Axa, so unbelievably maddening, who had clearly done nothing e... Reviewed on: 14th April 2022

OK until renewal

OK for first year then went elsewhere as renewal quote was extortionate. Reviewed on: 4th April 2022

Shocking and disrespectful

Someone, who was under the influence of drugs crashed into my car last week, writing it off. My partner contacted Axa and also sent in pictures and evidence of the crash immediately, as asked to do. The crash was on 07/03/22 He called them yesterday 01/04/22 to see what is going on with the claim. THEY HAVE NOT DONE A THING! THEY HAVE NOT CONTACTED THE OTHER INSURANCE. I am so stressed, anxious, waiting for answers so that we can arrange transport to childcare as we have to give... Reviewed on: 1st April 2022

A fraud company just aiming to make money.

Beware; A horrible company; i have been an AXA ( Ireland) customer for years paying expensive quotes all these years; Once when got into a minor accident and resulted in some dents on my car wherein no other vehicle/ property was damaged; they sent their engineer and i got informed that the claim is declined as the engineer is not convinced of the incident; Note - I had full comprehensive cover including no claim protection bonus. They go into a conclusion that i was lying and t... Reviewed on: 24th March 2022

will not renew if you make a claim

I was with them because of their good name, although hardly the cheapest. I had made a claim (after 15 years) and following that they refused to renew my insurance. It was the only thing that had changed in my circumstances in the year, and were the only insurer that would not quote me. They also refused to give me a reason. So happy to take your money, till they have to do their part. Fair weather friends indeed Reviewed on: 2nd February 2022

Very poor customer service

Waited over 30minutes to be answered twice and was subsequently cut off both times after being put through to different departments without being advised Reviewed on: 1st November 2021

Decent cover, premium went up.

I used AXA last year. The cover was good enough but the put up their premium this year so I changed. Reviewed on: 18th August 2021

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