Write a review

Axa: Car Insurance reviews

Name: Car Insurance
Rating: 3.01 (162 reviews)

View other Axa products

2.66

Based on 162 reviews, last reviewed 2nd Apr 2025

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

33%

20%

40%

Latest highest rating:

5

work but give me the best price they can possibly be... work but give me the best price they can possibly be and good discounts as well for being with loyal with them Reviewed on: 7th March 2025

Latest lowest rating:

1

Beyond INCOMPETENT. Beyond INCOMPETENT. Car has been in the garage for over 3 months due to a flooding which was diagnosed from the garage of needing to replace componen... Read more Reviewed on: 2nd April 2025

Read all reviews Write a review

About this product

Smart Money People collects Axa car insurance reviews from genuine customers to help you make an informed decision when choosing your next car insurance provider.

Axa was founded in 1946, and now offers a variety of insurance policies for cars, vans, travel, landlord, business, home and health. With a multi car cover policy and a variety of optional add-ons, Axa has a multitude of options for tailoring your policy. Read our Axa car insurance reviews to see what real customers have to say about their experiences.

With a 24/7 emergency helpline and an online system that allows you to fully manage your policy online, Axa claims to be accessible, stating it pays out 99.7% of claims. As for extras, child car seat cover and audio and sat-navs cover are included as standard in the comprehensive policies. If this suits your needs, check out the reviews on Smart Money People to see how customers rate their policies with Axa.

Have you had a car insurance policy with Axa? Whether good or bad, share your experience with our Smart Money People community so we can help people like you make better decisions. Did you find the cost of the premium suitable for the level of cover you received? Did you have to make a claim, and if so, how well was it dealt with? Leave an Axa car insurance review today.

Review Axa: Car Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Axa Car Insurance reviews (162)

Liars - and you have to wait 3 hours to get thru to speak to liars

Flat out lied during a claim. They got found out lying, but good luck speaking to anyone. An absolute embrassment of a company. If you ever actually need the product you're paying for they are elusive in the extreme. An absolute racket. Reviewed on: 25th November 2022

Disgusting

We were hit in the rear wheel on a roundabout, they made us lose. They didn’t fight our case or investigate the evidence provided, what’s the point of paying hard earned money to a company won’t protect you, stay away be warned !! Reviewed on: 24th October 2022

Good

I got a covered well by AXA on my travel abroad with family Reviewed on: 15th October 2022

Shocking lack of communication!!!

Went to renew my insurance only to discover a claim had been claimed against me, settled and closed. A claim I had no idea was even still going on. I had informed the insurance company last year that they may get a call as I had reversed into a car (very slowly) in a car park with witnesses, which had broken 3 slats on the front plastic grill of the car I hit. Which I had offered to pay for the damage to as on looking online at a new grill it would've been around £100 for a brand new one, the other driver said he'd get back to me. roll on 8 months for my renewal. turns out (without a call or email, letter or anything) they proceeded with the claim and paid out £2,152.52 ! If you end up in a bump hopefully the car you hit is insured by AXA. It seems to me they will pay out whatever it is you want to claim for, and do it all without informing their customer or gathering any evidence. SHOCKING !! Reviewed on: 6th October 2022

Great multi-car discount

Shopping around for insurance for our second car and realised AXA provided 25% off for additional vehicles, they were already competitive but this saving beat the competition hands down. Reviewed on: 28th September 2022

Horrendous communication

I had an accident in august and before even witness statements had been received or sketches they closed it not in my favour. Can’t get hold of them on the phone if you work Monday to Friday as they close at 5 and I was routinely 130+ in the queue. Told me to contact via social media to be told no you can’t speak to us as you used a broker. Used the contact me form on the 28th august still had nothing back. Used the email address on the letters same week still had nothing back. Absolutely the worst company I’ve ever had to deal with. Reviewed on: 21st September 2022

Easy to deal with

It is so easy to take insurance out with them, as well as to manage online and renew when needed. Everything is done so quick Reviewed on: 13th September 2022

WARNING!!!!! DO NOT USE AXA CAR INSURANCE

WARNING!!!!! DO NOT USE AXA CAR INSURANCE I have had Covid for the last 2 months. I am self employed and have not been able to work some days of the month. I was 1 day late with my car insurance payment today but they would not accept payment and said they will cancel my insurance. I explained to a manager I have been suffering from Covid but they did not care? It was my last payment for the year and I would have 2 months left of car insurance. I would not recommend you use this company. Reviewed on: 17th August 2022

Great price

Very helpful and a great price, give discounts for teachers were other companies don’t. Thank you Reviewed on: 14th August 2022

Best value and easiest application

Easy to process, easy to amend and helpful staff Reviewed on: 5th August 2022

Do you have a different Axa product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car Insurance
from Acorn Insurance 1.56 from 74 reviews
Caravan Insurance
from Towergate 5.00 from 2 reviews
Car Insurance
from Endsleigh 4.61 from 563 reviews

There's still more to see!

Axa has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub