Elephant Insurance: Car Insurance reviews

3.38
Based on 60 reviews, last reviewed 2nd Dec 2022
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
39%
See only 4 star reviews
22%
See only 3 star reviews
8%
See only 2 star reviews
3%
See only 1 star reviews
28%

Latest highest rating:

5

Good value Always find Elephant has the most competitive quote, most factors being equal. Customer service is good, although I have not had to claim yet. Reviewed on: 15th August 2022
Sarah's avatar
Sarah

Latest lowest rating:

1

Ignored my request not to auto-renew Have had a policy with Elephant for the last year, no issues and had the account set so it specifically didn’t auto-renew. Got my renewal quote, which... Read more Reviewed on: 2nd December 2022
Emma Gater's avatar
Emma Gater

About the Car Insurance

When looking for a new car insurance policy, checking customer reviews can help you gain insight into the prospective company and its policies. At Smart Money People, we collect Elephant car insurance reviews to help you do just that! Find out what genuine policyholders have to say about their experiences with Elephant. Elephant was founded in 2009 and is a subsidiary of Admiral Group plc. Comprehensive cover with Elephant comes with a wealth of benefits as standard, including a courtesy car, sports equipment cover and windscreen repair. Elephant also provides policies for couriers. What's most important to you in a car insurance policy? Perhaps you need short term cover to drive in Europe included in your policy? Or perhaps you want the extra peace of mind that comes with personal injury cover, or keycare cover? Whatever your needs, check out our Elephant car insurance reviews left by genuine customers to see how well they’ve rated their policies. Have you had a car insurance policy with Elephant? Share your honest experience with our Smart Money People community. Why did you choose Elephant insurance, and were you happy with them as an insurer? Did you have to make a claim, and if so, how well was it handled? Did you use any of the features of Elephant’s smartphone app? Leave an Elephant car insurance review today. Together, we can help people like you make better decisions.

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Elephant Insurance Car Insurance reviews (60)

Ignored my request not to auto-renew

1
Have had a policy with Elephant for the last year, no issues and had the account set so it specifically didn’t auto-renew. Got my renewal quote, which was double last years, so I didn’t renew. Apparently even though I specifically requested NOT to auto renew, they did anyway and took the payment yesterday. Complained and not only will they not refund this, they’ve charged me £55 cancellation charge! Will be reporting to the financial ombudsman Reviewed on: 2nd December 2022
Emma Gater's avatar
Emma Gater

Call wait times

1
Have been calling Elephant first thing, at lunch times late evening before closing time all in the hope of getting through! Called today voice said my wait time was 1 minute ....22 minutes later I am STILL on hold listening to that dire music, what DOES it take to speak to someone!! Reviewed on: 4th October 2022
Ang Jones 's avatar
Ang Jones

Good value

5
Always find Elephant has the most competitive quote, most factors being equal. Customer service is good, although I have not had to claim yet. Reviewed on: 15th August 2022
Sarah's avatar
Sarah

Great cover

5
Elephant cover has been excellent, quote was reasonable and customer service brilliant. Reviewed on: 13th August 2022
Neil's avatar
Neil

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