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Elephant Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 3.35 (69 reviews)

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3.11

Based on 69 reviews, last reviewed 5th Sep 2024

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

40%

20%

30%

Latest highest rating:

5

Low cost and easily accessible advice Low cost and easily accessible advice Reviewed on: 5th September 2024

Latest lowest rating:

1

DO NOT USE ELEPHANT INSURANCE!!!! Having so much issues starting claim...to courtesy vehicle...they always right...so don't waist your money,time and nerves... Reviewed on: 18th January 2024

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About this product

When looking for a new car insurance policy, checking customer reviews can help you gain insight into the prospective company and its policies. At Smart Money People, we collect Elephant car insurance reviews to help you do just that! Find out what genuine policyholders have to say about their experiences with Elephant.

Elephant was founded in 2009 and is a subsidiary of Admiral Group plc. Comprehensive cover with Elephant comes with a wealth of benefits as standard, including a courtesy car, sports equipment cover and windscreen repair. Elephant also provides policies for couriers.

What's most important to you in a car insurance policy? Perhaps you need short term cover to drive in Europe included in your policy? Or perhaps you want the extra peace of mind that comes with personal injury cover, or keycare cover? Whatever your needs, check out our Elephant car insurance reviews left by genuine customers to see how well they’ve rated their policies.

Have you had a car insurance policy with Elephant? Share your honest experience with our Smart Money People community. Why did you choose Elephant insurance, and were you happy with them as an insurer? Did you have to make a claim, and if so, how well was it handled? Did you use any of the features of Elephant’s smartphone app? Leave an Elephant car insurance review today. Together, we can help people like you make better decisions.

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Elephant Insurance Car Insurance reviews (69)

Ignored my request not to auto-renew

Have had a policy with Elephant for the last year, no issues and had the account set so it specifically didn’t auto-renew. Got my renewal quote, which was double last years, so I didn’t renew. Apparently even though I specifically requested NOT to auto renew, they did anyway and took the payment yesterday. Complained and not only will they not refund this, they’ve charged me £55 cancellation charge! Will be reporting to the financial ombudsman Reviewed on: 2nd December 2022

Call wait times

Have been calling Elephant first thing, at lunch times late evening before closing time all in the hope of getting through! Called today voice said my wait time was 1 minute ....22 minutes later I am STILL on hold listening to that dire music, what DOES it take to speak to someone!! Reviewed on: 4th October 2022

Good value

Always find Elephant has the most competitive quote, most factors being equal. Customer service is good, although I have not had to claim yet. Reviewed on: 15th August 2022

Great cover

Elephant cover has been excellent, quote was reasonable and customer service brilliant. Reviewed on: 13th August 2022

DO NOT USE ELEPHANT!

Absolutely awful service!! I’ve been with Elephant over 3 years so I’m a returning customer. My premium last year was £568 and this year it has shot up to £1226!! I have a 5 year no claims bonus so I haven’t claimed in the whole time I’ve been with them. I was gobsmacked so I went on the price comparison site and over 167 quotes came in at cheaper than last years premium, all under £600! I phoned Elephamt who basically couldn’t care less! They ‘helped me out’ by reducing the price to £1000 which I obviously refused. Not helpful on the phone, don’t care about existing customers, and very poor aftercare. DO NOT USE ELEPHANT! Reviewed on: 9th August 2022

Don't go with them, you will regret it

went for windscreen replacement but elephant only use autoglass who could not replace my windscreen. The man from autoglass said that an independent could do the work but they can't. Elephant wouldn't let me use an independent company. Reviewed on: 8th July 2022

Good

Is ok like insurance whit Hood ptice Reviewed on: 4th January 2022

Too expensive and unhelpful customer service

Tried to turn off the auto-renewal, but still ended up rolling onto a policy that was £300 more expensive than other policies with the same coverage and excess! With a bank holiday weekend in the way only managed to speak with them a few days into the policy to discuss and hopefully reduce it... However, their next offer was still £75 above the premium of a different company (Aviva). Upon wanting to cancel, we still incurred a £25 cancellation fee. We had been with them for years, but sadly only now realised what a money grabbing company they are! Avoid! Reviewed on: 6th April 2021

Scam!

Poor prices, renewal premium was more than £200 of quotes I had received from other companies. They do not value their customers. Poor customer service, tried to cancel renewal but the website server was down, also couldn't get through by phone, and when I did manage to get into contact, I was asked to pay extra due to not cancelling it on time. (Which I couldn't because of their website being down.) Poor service, Avoid if you value your money! Also spent over an hour on the live chat, with an agent, who offered a renewal price even more than the one i complained about for being too expensive. These guys are scam artists - that try to add extra costs onto everything. Reviewed on: 19th March 2021

Worst customer service ever

By far the most incompetent and inconsiderate company I have ever had dealings with. I insured my car with Elephant and chose to pay by monthly installments via debit order. I gave my banking details and the first payment (deposit and first installment)went off fine. I moved home shortly after starting with them. My second payment did not go through and they sent the letter informing me of this to my previous address. As soon as I was in my new place I informed them online of a change of address. At my new address I received a letter saying my policy had been cancelled due to non-payment (one month's installment had been missed - ONE) I phoned and was told that the letter informing me that payment had not gone through had been sent to my old address and returned to them. Yet at no time did these useless, lazy morons think to pick up a phone and call me. I immediately paid in the outstanding amount, had to pay a cancellation fee even though I had not cancelled the policy and then asked them to reinstate the policy. They then told me that I had to pay the full year's amount and could not pay by monthly debit order - there incompetence but I must suffer the consequences thereof. Even after I informed them that this was all due to their incompetence and I could not afford the full amount they would still not listen and insisted I had to pay the full year's amount up front - I told them to shove their policy up their rear. Reviewed on: 13th February 2021

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