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Elephant Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.25 (72 reviews)

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2.86

Based on 72 reviews, last reviewed 6th Aug 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

38%

19%

33%

Latest highest rating:

5

Low cost and easily accessible advice Low cost and easily accessible advice Reviewed on: 5th September 2024

Latest lowest rating:

1

This company must be shutdown. This company must be shutdown. What an embarrassment for the whole Admiral Group, Yes Admiral and Elephant are both the same group and worthless to de... Read more Reviewed on: 6th August 2025

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About this product

Elephant provide car insurance policies for customers in the UK.

You can manage your Elephant car insurance policy anytime via the mobile app. Elephant car insurance policies come with a range of benefits as standard including windscreen repair, battery cover for hybrid and electric cars and driving in Europe.

Elephant car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Elephant before, you can also leave a review and share your experience.

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Elephant Insurance Car insurance reviews (72)

MR SHAHZAD KHAN

unfortunately 100% Extremely expensive and BAD Experience oh my god why i waste my 8 years with this company . i have never ever an accident naver claim but this company very bad Extremely expensive i am very disopiented Reviewed on: 14th September 2023

Rubbish

I been with them since 2018, Ive paid last year £65 and now for a renew I have to pay £100, I never had an accident or claim. Totally awful Reviewed on: 8th September 2023

Great company, easy customer service to contact

Great company, easy customer service to contact Reviewed on: 24th August 2023

Ignored my request not to auto-renew

Have had a policy with Elephant for the last year, no issues and had the account set so it specifically didn’t auto-renew. Got my renewal quote, which was double last years, so I didn’t renew. Apparently even though I specifically requested NOT to auto renew, they did anyway and took the payment yesterday. Complained and not only will they not refund this, they’ve charged me £55 cancellation charge! Will be reporting to the financial ombudsman Reviewed on: 2nd December 2022

Call wait times

Have been calling Elephant first thing, at lunch times late evening before closing time all in the hope of getting through! Called today voice said my wait time was 1 minute ....22 minutes later I am STILL on hold listening to that dire music, what DOES it take to speak to someone!! Reviewed on: 4th October 2022

Good value

Always find Elephant has the most competitive quote, most factors being equal. Customer service is good, although I have not had to claim yet. Reviewed on: 15th August 2022

Great cover

Elephant cover has been excellent, quote was reasonable and customer service brilliant. Reviewed on: 13th August 2022

DO NOT USE ELEPHANT!

Absolutely awful service!! I’ve been with Elephant over 3 years so I’m a returning customer. My premium last year was £568 and this year it has shot up to £1226!! I have a 5 year no claims bonus so I haven’t claimed in the whole time I’ve been with them. I was gobsmacked so I went on the price comparison site and over 167 quotes came in at cheaper than last years premium, all under £600! I phoned Elephamt who basically couldn’t care less! They ‘helped me out’ by reducing the price to £1000 which I obviously refused. Not helpful on the phone, don’t care about existing customers, and very poor aftercare. DO NOT USE ELEPHANT! Reviewed on: 9th August 2022

Don't go with them, you will regret it

went for windscreen replacement but elephant only use autoglass who could not replace my windscreen. The man from autoglass said that an independent could do the work but they can't. Elephant wouldn't let me use an independent company. Reviewed on: 8th July 2022

Good

Is ok like insurance whit Hood ptice Reviewed on: 4th January 2022

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