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Emma Gater

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Review of the Elephant Insurance, Car Insurance:

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Ignored my request not to auto-renew

Have had a policy with Elephant for the last year, no issues and had the account set so it specifically didn’t auto-renew. Got my renewal quote, which was double last years, so I didn’t renew. Apparently even though I specifically requested NOT to auto renew, they did anyway and took the payment yesterday. Complained and not only will they not refund this, they’ve charged me £55 cancellation charge! Will be reporting to the financial ombudsman Reviewed on: 2nd December 2022

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