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Elephant Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 3.31 (70 reviews)

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3.01

Based on 70 reviews, last reviewed 23rd Oct 2024

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

39%

20%

31%

Latest highest rating:

5

Low cost and easily accessible advice Low cost and easily accessible advice Reviewed on: 5th September 2024

Latest lowest rating:

1

Absolutely scammers! Absolutely scammers! 1.5 years after opening a claim this insurer still haven't fix my car and the vehicle is left on the street non driveable! The c... Read more Reviewed on: 23rd October 2024

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About this product

When looking for a new car insurance policy, checking customer reviews can help you gain insight into the prospective company and its policies. At Smart Money People, we collect Elephant car insurance reviews to help you do just that! Find out what genuine policyholders have to say about their experiences with Elephant.

Elephant was founded in 2009 and is a subsidiary of Admiral Group plc. Comprehensive cover with Elephant comes with a wealth of benefits as standard, including a courtesy car, sports equipment cover and windscreen repair. Elephant also provides policies for couriers.

What's most important to you in a car insurance policy? Perhaps you need short term cover to drive in Europe included in your policy? Or perhaps you want the extra peace of mind that comes with personal injury cover, or keycare cover? Whatever your needs, check out our Elephant car insurance reviews left by genuine customers to see how well they’ve rated their policies.

Have you had a car insurance policy with Elephant? Share your honest experience with our Smart Money People community. Why did you choose Elephant insurance, and were you happy with them as an insurer? Did you have to make a claim, and if so, how well was it handled? Did you use any of the features of Elephant’s smartphone app? Leave an Elephant car insurance review today. Together, we can help people like you make better decisions.

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Elephant Insurance Car Insurance reviews (70)

Didn't pursue other party for payment when they were at fault

Traffic collision and the other party drove off without stopping. Went to the police to get details with registration plate. Insurer didn't continue to pursue the other party and the other party denied all knowledge of the event. Didn't get a penny and my car was written off. Reviewed on: 27th October 2017

Simple and Straightforward

Didn't hide any fees from me like other insurance companies Reviewed on: 27th September 2017

Awful waiting on the telephone and too long winded sorting out quotes.

A very exasperating experience which I could not reccommend. Reviewed on: 22nd September 2017

Helpful, friendly and inexpensive!

Excellent customer service , so helpful when dealing with enquiries and very competitive prices! Reviewed on: 21st September 2017

All round insurance company

Signed up with them last year. Was quick, easy and by far the cheapest on the market. Spoke to them on the phone and it was customer service brilliance especially since the people on the end of the phone was easy to talk to, not to mention they didn't try and sell me something I didn't want to. Will definitely stick with them for more years to come. Good quality email updates when things chance reflecting my insurance. Much better than the bigger, well known companies Reviewed on: 17th September 2017

Helpful Customer service

I have been with the EUI group since I passed my test! I am currently with Elephant Insurance and recently had an issue with my direct debit being too high and I wasn't advised of the price. After a few calls back an forth, they solved the issue and I had one months free! They do value their long standing customers which is nice. I would recommend :) Reviewed on: 13th September 2017

Value for money

Easy to access documents online, so no chance of losing information you need. Value for money Reviewed on: 10th September 2017

Fab company

Great company been with them years never had a problem and always match when I compare insurance prices Reviewed on: 16th August 2017

Basic customer service

Elephant have been one of the cheapest companies for younger drivers I have found. However, it's a shame you don't get rewarded for being a loyal customer. They give a renewal quote every year which can be matched by other companies until you ring them and they suddenly apply a discount code! They do advertised to be the cheapest but in my opinion they are more loyal to new customers rather than old ones. Reviewed on: 26th July 2017

Decent

Easy to get through to, always helpful Reviewed on: 19th July 2017

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