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Elephant Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 3.28 (71 reviews)

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2.94

Based on 71 reviews, last reviewed 31st Dec 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

38%

20%

32%

Latest highest rating:

5

Low cost and easily accessible advice Low cost and easily accessible advice Reviewed on: 5th September 2024

Latest lowest rating:

1

This is biggest scammesrs in the UK This is biggest scammesrs in the UK Reviewed on: 31st December 2024

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About this product

When looking for a new car insurance policy, checking customer reviews can help you gain insight into the prospective company and its policies. At Smart Money People, we collect Elephant car insurance reviews to help you do just that! Find out what genuine policyholders have to say about their experiences with Elephant.

Elephant was founded in 2009 and is a subsidiary of Admiral Group plc. Comprehensive cover with Elephant comes with a wealth of benefits as stan...

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Elephant Insurance Car Insurance reviews (71)

Decent

Easy to get through to, always helpful Reviewed on: 19th July 2017

Insurance claim

In the space of 3 months, I was involved in 2 car accidents, the first being someone drove into the back of me and the second someone reversed into the side of me. The second claim was dealt with so quickly, I was always told of any changes and constantly received emails or phone calls of any updates. This claim was opened and closed with 3/4 months. The first claim is still going on now, it has been 3 years in September. We get absolutely no updates and when we ring asking for ... Reviewed on: 15th July 2017

Great customer service

I have had to contact Elephant a few times regarding renewal of my insurance policy. Any time I have contacted the team they are always very friendly and helpful. They took the stress out of the procedure and I found it very quick and stress-free. Reviewed on: 9th July 2017

Good experience

Although I have been with them for just 1 year, I was very pleased by their service and product. Reviewed on: 17th May 2017

Simple not at fault claim made ridiculously difficult

My son had a "not at fault" accident over 3 months ago when someone ran into the back of his car. He reported the incident to Elephant who the put him in contact with a third party company to handle his claim. He had to sign a credit agreement with this company that effectively made him responsible for all costs if they failed to recover the costs. He did this and an agreement was made swiftly with the insurer of the person who hit him and a settlement figure agreed. My son now ... Reviewed on: 21st December 2016

What amazing service, and at great prices!

I was feeling incredibly stressed at the prospect of renewing my car insurance this year, as last year I had a crash. Elephant automatically renewed my car insurance and it was a little higher than quotes I'd found elsewhere. So after ringing them and speaking to one of the nicest phone operators I've ever come across, I was quickly and easily refunded the difference between what Elephant had charged me and the cheaper quote that I had found online. It was all done within minute... Reviewed on: 5th November 2016

Great insurance at great prices

Good value motoring insurance and good customer loyalty (but you need to phone them up at renewal time) Reviewed on: 24th September 2016

Not trustworthy

Rang up to join Elephant, gave all details over phone very clearly, rang a few months later to update address, they had somehow changed my lisence number in the process of supposedly changing address meaning I was technically uninsured for a long period of time. When I rang to add my partner to the policy I found out my address was never changed - when I rang they said they would see I had rang to change my address but it was never actioned properly. Not trustworthy at all. ... Reviewed on: 22nd September 2016

Good cheap comprehensive

Simple to use online system, insurance with no hassle Reviewed on: 16th September 2016

Not too bad

Stayed with this company for an extra year because they were willing to drop the price to match a better quote from another company. However, they were quick to blame me when I got into an accident so they wouldn't have to pay out and got quite rude when I tried to disagree! Reviewed on: 26th August 2016

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