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Elephant Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 3.31 (70 reviews)

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3.01

Based on 70 reviews, last reviewed 23rd Oct 2024

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

39%

20%

31%

Latest highest rating:

5

Low cost and easily accessible advice Low cost and easily accessible advice Reviewed on: 5th September 2024

Latest lowest rating:

1

Absolutely scammers! Absolutely scammers! 1.5 years after opening a claim this insurer still haven't fix my car and the vehicle is left on the street non driveable! The c... Read more Reviewed on: 23rd October 2024

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About this product

When looking for a new car insurance policy, checking customer reviews can help you gain insight into the prospective company and its policies. At Smart Money People, we collect Elephant car insurance reviews to help you do just that! Find out what genuine policyholders have to say about their experiences with Elephant.

Elephant was founded in 2009 and is a subsidiary of Admiral Group plc. Comprehensive cover with Elephant comes with a wealth of benefits as standard, including a courtesy car, sports equipment cover and windscreen repair. Elephant also provides policies for couriers.

What's most important to you in a car insurance policy? Perhaps you need short term cover to drive in Europe included in your policy? Or perhaps you want the extra peace of mind that comes with personal injury cover, or keycare cover? Whatever your needs, check out our Elephant car insurance reviews left by genuine customers to see how well they’ve rated their policies.

Have you had a car insurance policy with Elephant? Share your honest experience with our Smart Money People community. Why did you choose Elephant insurance, and were you happy with them as an insurer? Did you have to make a claim, and if so, how well was it handled? Did you use any of the features of Elephant’s smartphone app? Leave an Elephant car insurance review today. Together, we can help people like you make better decisions.

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Elephant Insurance Car Insurance reviews (70)

Worst customer service ever

By far the most incompetent and inconsiderate company I have ever had dealings with. I insured my car with Elephant and chose to pay by monthly installments via debit order. I gave my banking details and the first payment (deposit and first installment)went off fine. I moved home shortly after starting with them. My second payment did not go through and they sent the letter informing me of this to my previous address. As soon as I was in my new place I informed them online of a change of address. At my new address I received a letter saying my policy had been cancelled due to non-payment (one month's installment had been missed - ONE) I phoned and was told that the letter informing me that payment had not gone through had been sent to my old address and returned to them. Yet at no time did these useless, lazy morons think to pick up a phone and call me. I immediately paid in the outstanding amount, had to pay a cancellation fee even though I had not cancelled the policy and then asked them to reinstate the policy. They then told me that I had to pay the full year's amount and could not pay by monthly debit order - there incompetence but I must suffer the consequences thereof. Even after I informed them that this was all due to their incompetence and I could not afford the full amount they would still not listen and insisted I had to pay the full year's amount up front - I told them to shove their policy up their rear. Reviewed on: 13th February 2021

Extremely Unprofessional AVOID AT ALL COSTS

I have been with Elephant for three years and didn't have much issues until I changed my Multi Car insurance to Single Car insurance which I didn't have good discount and been offered nearly half price from different insurance companies. I made a complaint after the investigation Elephant didn't offered me a better quote and I decided to cancel it. Jason Parnell Customer Assurance Executive contacted over the phone and explained me the cancellation terms and told me that they had to charge for cancellation fee and they will give me refund of £78.28 because I wanted to go with cheaper insurance I accepted and cancelled the insurance. This conversation happened at 14:01. At 19:37 my wife received an email from Jason Parnell which I attached his response here; FormCode: COM022 217992454/EL/P001 Dear Mrs Sahin Policy Number: P63762705 Complaint Reference: 201231000 I have just spoke with your husband Serhat regarding the cancellation and advanced there would be a refund of £78.28. However, when I got off the phone I noticed that it is actually an outstanding balance of £78.28 that will be owing on the policy as this would cover the cancellation fee and time on cover costs. I am emailing as I am having technical difficulties once again or I would have called to advise. This payment is showing that it would be due on 13/11/2021 and would come out shortly after that date. I apologise for the inconvenience. Yours sincerely Jason Parnell Customer Assurance Executive This is an absolute disgrace, I was on the phone with him and he already stated that they were going go refund that amount, It's all recorded I can't believe this especially company like Admiral. We recently paid our monthly payment and this is totally acceptable. I attached his correspondence so everyone can see how trustworthy and unprofessional Elephant insurance are, I will definitely take this further and will get Financial Ombudsman to resolve this for me definitely not having this. Reviewed on: 8th January 2021

Worst nightmare ever

Worst experience ever. Insured car with Elephant, stolen the following day. Claim denied costing £15k. Escalating to Financial Ombudsman m, total nightmare. STAY AWAY THERE ARE HUNDREDS OF INSURANCE COMPANIES BE CAREFUL OF WEBSITES LIKE CONFUSED.com and money supermarket.com as you get what you pay for. Reviewed on: 11th January 2020

Great Service

They are quick to answer the phone and always give great customer service. They help when you are stuck and try their best to help you out to get the best option for your situation. Reviewed on: 12th September 2019

Brilliant for my car insurance!

Fantastic company, easy to use website to update address details or anything else you need to, fab customer service never had any problems and very competitive prices! Reviewed on: 9th September 2019

Good but...

Competitive prices, but when it comes to renewal they don't try hard enough to keep you on board and offer much higher premiums than the year before. Reviewed on: 6th September 2019

Still on hold

Still on hold, phoning to talk about auto renewal for my insurance, I received the auto renewal today via email. When setting up the policy last year i requested auto renewal taken off, my new quote is £980 my other quotes online are £580 so trying to discuss it with them. So far as i write this i have been holding for 1.19.28 minutes... This is absolutely shocking service for a paying customer... If they are this desperate to keep the renewal higher than everyone else then they have lost my trust in an insurance company. Reviewed on: 4th September 2019

Not bad

I've always found the customer service to be very welcoming, friendly and useful. Reviewed on: 19th August 2019

Good value insurance

I experience a good service puchasing this insurance which was at competitive price. Overall this is good value insurance Reviewed on: 16th July 2019

ELEPHANT

quite a descent car insurance cover. Reviewed on: 6th July 2019

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