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AXA: Car insurance reviews

Name: Car insurance
Rating: 3.57 (168 reviews)

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3.57

Based on 168 reviews, last reviewed 2nd Sep 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

19%

39%

Latest highest rating:

5

Good value Good price. Needed a windscreen replacement, very easy to arrange repair with Autoglass from the AXA website. Reviewed on: 2nd September 2026

Latest lowest rating:

1

AXA stay Clear Had a car accident where I was slamed by a car hit me side on wiped out both doors I sureness via AA, put me in contact with their insurers AXA only t... Read more Reviewed on: 1st June 2025

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About this product

AXA car insurance has two levels of cover to choose from.

AXA offer a multi-car discount for cars registered at your home address. There are optional extras you can add on to your policy for an additional fee and you can also get cover for partial hybrid, plug in or fully electric vehicles.

AXA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

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AXA Car insurance reviews (168)

OK until renewal

OK for first year then went elsewhere as renewal quote was extortionate. Reviewed on: 4th April 2022

Shocking and disrespectful

Someone, who was under the influence of drugs crashed into my car last week, writing it off. My partner contacted Axa and also sent in pictures and evidence of the crash immediately, as asked to do. The crash was on 07/03/22 He called them yesterday 01/04/22 to see what is going on with the claim. THEY HAVE NOT DONE A THING! THEY HAVE NOT CONTACTED THE OTHER INSURANCE. I am so stressed, anxious, waiting for answers so that we can arrange transport to childcare as we have to give the hire car back soon. It has been a long process, my partner has been backwards and forwards with phone calls, to hear nothing back! I hope I will get some kind of compensation and NOT lose my no claims, £400 excess and NO COMPENSATION FOR SOMEONE ELSE WRITING OFF MY CAR! So upset. Shocking customer service. Reviewed on: 1st April 2022

A fraud company just aiming to make money.

Beware; A horrible company; i have been an AXA ( Ireland) customer for years paying expensive quotes all these years; Once when got into a minor accident and resulted in some dents on my car wherein no other vehicle/ property was damaged; they sent their engineer and i got informed that the claim is declined as the engineer is not convinced of the incident; Note - I had full comprehensive cover including no claim protection bonus. They go into a conclusion that i was lying and their engineers presumption is correct. Aslo they sent the engineer after almost a month after the incident. Reviewed on: 24th March 2022

will not renew if you make a claim

I was with them because of their good name, although hardly the cheapest. I had made a claim (after 15 years) and following that they refused to renew my insurance. It was the only thing that had changed in my circumstances in the year, and were the only insurer that would not quote me. They also refused to give me a reason. So happy to take your money, till they have to do their part. Fair weather friends indeed Reviewed on: 2nd February 2022

Very poor customer service

Waited over 30minutes to be answered twice and was subsequently cut off both times after being put through to different departments without being advised Reviewed on: 1st November 2021

Decent cover, premium went up.

I used AXA last year. The cover was good enough but the put up their premium this year so I changed. Reviewed on: 18th August 2021

Don't do it

Iam so angry i book car and insurance from this company AXA i came in Lisbon to pick my car then they told me this not insurance with us u need to do again i ask for refund they say no. Conclusion they took my insurance i never use plus fake page on Internet plus no hood customer service.never again. AXA enjoy my money fake company Reviewed on: 1st August 2021

Excellent

Great product and customer service Reviewed on: 18th February 2021

A disgrace to the UK Insurance industry.

DON'T WAST YOUR MONEY - MORE IMPORTANTLY YOUR TIME. Absolutely terrible insurance company. I have never claimed insurance in my life however have paid for over 25 years... due to this company I will be reviewing all of my policies. During my trip i contacted AXA on the telephone to ensure I was covered for some tooth ache I was experiencing, they explicitly advised that i was covered and i should seek immediate treatment, they even offered to find me a dentist. 2 days after treatment they informed me that I was not covered and should settle the bill my self. Shock horror - and consequently the good part of 2 days I spent mitigating this. Thank goodness I wasn't ran over by a car as I would now be paying medical bills for the rest of my life. Be very very aware of this company. They will ruin your holiday but more importantly they could ruin your life. Reviewed on: 21st December 2020

Great customer service!

The lady I spoke to on the phone was incredibly helpful and explained to me how I could get the best deal for my car insurance. They were upfront and honest and I feel that they are a good company to have trust in. Reviewed on: 18th September 2020

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