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Axa: Car Insurance reviews

Name: Car Insurance
Rating: 3.01 (162 reviews)

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2.66

Based on 162 reviews, last reviewed 2nd Apr 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

20%

40%

Latest highest rating:

5

work but give me the best price they can possibly be... work but give me the best price they can possibly be and good discounts as well for being with loyal with them Reviewed on: 7th March 2025

Latest lowest rating:

1

Beyond INCOMPETENT. Beyond INCOMPETENT. Car has been in the garage for over 3 months due to a flooding which was diagnosed from the garage of needing to replace componen... Read more Reviewed on: 2nd April 2025

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About this product

Smart Money People collects Axa car insurance reviews from genuine customers to help you make an informed decision when choosing your next car insurance provider.

Axa was founded in 1946, and now offers a variety of insurance policies for cars, vans, travel, landlord, business, home and health. With a multi car cover policy and a variety of optional add-ons, Axa has a multitude of options for tailoring your policy. Read our Axa car insurance reviews to see what real customers have to say about their experiences.

With a 24/7 emergency helpline and an online system that allows you to fully manage your policy online, Axa claims to be accessible, stating it pays out 99.7% of claims. As for extras, child car seat cover and audio and sat-navs cover are included as standard in the comprehensive policies. If this suits your needs, check out the reviews on Smart Money People to see how customers rate their policies with Axa.

Have you had a car insurance policy with Axa? Whether good or bad, share your experience with our Smart Money People community so we can help people like you make better decisions. Did you find the cost of the premium suitable for the level of cover you received? Did you have to make a claim, and if so, how well was it dealt with? Leave an Axa car insurance review today.

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Axa Car Insurance reviews (162)

Don't do it

Iam so angry i book car and insurance from this company AXA i came in Lisbon to pick my car then they told me this not insurance with us u need to do again i ask for refund they say no. Conclusion they took my insurance i never use plus fake page on Internet plus no hood customer service.never again. AXA enjoy my money fake company Reviewed on: 1st August 2021

Excellent

Great product and customer service Reviewed on: 18th February 2021

A disgrace to the UK Insurance industry.

DON'T WAST YOUR MONEY - MORE IMPORTANTLY YOUR TIME. Absolutely terrible insurance company. I have never claimed insurance in my life however have paid for over 25 years... due to this company I will be reviewing all of my policies. During my trip i contacted AXA on the telephone to ensure I was covered for some tooth ache I was experiencing, they explicitly advised that i was covered and i should seek immediate treatment, they even offered to find me a dentist. 2 days after treatment they informed me that I was not covered and should settle the bill my self. Shock horror - and consequently the good part of 2 days I spent mitigating this. Thank goodness I wasn't ran over by a car as I would now be paying medical bills for the rest of my life. Be very very aware of this company. They will ruin your holiday but more importantly they could ruin your life. Reviewed on: 21st December 2020

Great customer service!

The lady I spoke to on the phone was incredibly helpful and explained to me how I could get the best deal for my car insurance. They were upfront and honest and I feel that they are a good company to have trust in. Reviewed on: 18th September 2020

Terrible communication and shocking customer care

Terrible communication and shocking lack of customer care. On the rare occasions I could finally get through I attempted to get my bank changed over which you'd think was simple. They continued to try to take it from an old account so payment failed. As I was having so much trouble I decided not to renew. Just to add salt into the wounds they beat me to it and cancelled my policy because of payment problems. Cheap insurance but you really get the service you pay for. Reviewed on: 23rd July 2020

Trusted and relatively cheap

Didn't get to claim yet so can't say anything about that but the price is ok, getting the insurance was easy and fast. No problem with contact. Reviewed on: 15th July 2020

Never needed them, but prices good

Very cheap premium, but I've not needed to claim so I don't know how good they really are. Reviewed on: 13th July 2020

Excellent company

Have 3 vehicles insured with axa very happy Reviewed on: 2nd July 2020

Protected no claims

Dissapointed that the protected no claims didn't mean that at all, misleading product Reviewed on: 6th May 2020

Avoid at all costs not worth the hassle if you need to claim

Someone used me to stop 3 weeks ago, so non fault. Not heard a thing since i reported it, must have spent 15hrs of my life to date trying to speak to people, i have supplied all information to date, not bothered chasing the other party, not bothered getting my car looked at and not bothered getting my injuries sorted either, if your rich, great you pay for everything and then they will reimburse you when or if they can be bothered to do anything Reviewed on: 4th March 2020

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