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AXA: Car insurance reviews

Name: Car insurance
Rating: 3.02 (166 reviews)

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2.77

Based on 166 reviews, last reviewed 8th Oct 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

33%

19%

40%

Latest highest rating:

5

Superb insurer Great product. Great customer journey. Simple as that. Reviewed on: 8th October 2025

Latest lowest rating:

1

AXA stay Clear Had a car accident where I was slamed by a car hit me side on wiped out both doors I sureness via AA, put me in contact with their insurers AXA only t... Read more Reviewed on: 1st June 2025

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About this product

AXA car insurance has two levels of cover to choose from.

AXA offer a multi-car discount for cars registered at your home address. There are optional extras you can add on to your policy for an additional fee and you can also get cover for partial hybrid, plug in or fully electric vehicles.

AXA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

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AXA Car insurance reviews (166)

Insane excesses

Was going to change my insurance over to axa as they topped the comparison sites in terms of price. However on closer inspection, the excess amount was more than the policy price itself! Stupid. Reviewed on: 22nd March 2017

car insurance

good company, customer service is good but needs to be clearer on the policy reduction. Reviewed on: 26th December 2016

Over an hour waiting to speak to staff

If you were involved in an accident you would first of all need to pray to God that someone answers. From customer services to claims to everyone in that company lets just say you will need a special VISA to speak to their precious incompetent staff!!!! AXA give me my excess payments back before I go to a small claims court !!!! Reviewed on: 25th October 2016

The WORST insurance company!!!!

The WORST insurance company ever. Constantly being lied to, emails being ignored, we've been on hold for 45 mins at a time trying to get through. WE HAVE BEEN CHASING THIRD PARTY INSURERS AND CONTACTS OURSELVES TO TRY AND SPEED THINGS UP (Basically doing their job for them) BECAUSE THEY HAVE NO SENSE OF URGENCY. We were involved in a non fault accident and they have made very minimal steps to getting this sorted for us... On going complaint for weeks and it's got us nowhere. No contact for over two weeks!!! They'll take your money for the policy and give you bad service when you do need them. Id rather have paid an extra £500 than go with Axa and have the stress of this... Please save yourself the hassle and never use Axa. You will regret it if you do! Reviewed on: 1st October 2016

Good but don't go the extra mile

Standard cover and no extra frills Reviewed on: 27th September 2016

Cheap and Easy

Easy to use and a great price. Very Impressed Reviewed on: 26th September 2016

Easy to deal with

Very easy to deal with with online and prices are very competitive Reviewed on: 22nd September 2016

first class company

exceptional cost for car insurance. offers a great deal with a first class service. Reviewed on: 18th September 2016

Great price

Used Axa several times and I've found them to regularly be the most competitive price. Reviewed on: 12th September 2016

Amazing Axa Car Insurance

When I received my RAC car insurance renewal quote I was horrified to see that it had increased nearly £100, even though I've never made a claim and I don't have any points on my licence and nothing at all had changed during the year. So I searched and managed to find a much better deal with Axa. It was nearly £120 cheaper and my excess was lower as well. I'm so glad that I looked around. It's saved me a lot of money. Reviewed on: 11th September 2016

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