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2Gether Insurance: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 1.56 (36 reviews)

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1.23

Based on 36 reviews, last reviewed 19th Dec 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

2 star

83%

Latest highest rating:

5

Breakdown Cover Cheap quote for the year and easy to setup Reviewed on: 24th August 2023

Latest lowest rating:

1

They are scammeers. They are scammeers. They will never assist you. Total waste of money. Reviewed on: 19th December 2024

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2Gether Insurance Breakdown Cover reviews (36)

6 hours waiting on an embankment with a disabled per...

6 hours waiting on an embankment with a disabled person. With plenty of false promises. We were told that we would be taken to the garage of our choice but in fact we were dropped just a few miles to a motorway services. Simply not trusted. Now we have a bill of £1200 from 2Gether.its a scam to get your money, they prey on vulnerable people Reviewed on: 21st May 2024

Not great customer service.

Not great customer service. When making a claim was told I would get more due to a mistake from one of their advisors. They took a while to get back to me to only tell me it would be less due to the mistake. They were very apologetic and did quickly process the claim afterwards though. Reviewed on: 21st May 2024

Car refused to start on 11/4/24 so called them out.

Car refused to start on 11/4/24 so called them out. Took ages to turn up but did get me started. "Mechanic" said it was faulty battery so got new battery today (12/4/24) and guess what? After a short run the car refused to start so once again called them out. They REFUSED despite me telling them I am disabled and my 88yo mother was with me. They told me it was same fault as yesterday and they do not do "repeat" call outs. I told them to send out their mechanic to check if it was the same fault and AGAIN they refused to come out.The agent even told me the personnel who attend call-outs are NOT qualified mechanics. It now looks like my starter motor is at fault so why did the "MECHANIC" not wheck this? Is it because they are NOT QUALIFIED MECHANICS" Their agents words, not mine. So if you want to throw away your hard earned cash with these cowboys, go right ahead. I'm lucky my contract with these incompetents runs out at end of month avoiding exhorbitant cancellation fees. AVOID AVOID AVOID This is my brother in laws experience with them last 48 hours Reviewed on: 12th April 2024

Scam - No policy documents ever received

AVOID! They took my money and never sent any policy documents. They are uncontactable by phone and do not answer emails. What’s the betting that if I needed them they would say. I had no policy. Look at the other reviews on here and on Trust Pilot too. Terrible. They make every excuse not to help people and charge MORE money if they actually do come out. I have asked my bank if they can do a Charge Back to return my fee in full. I think if no contract sent the company would by law have to return my money in full. Reviewed on: 27th March 2024

Don't believe the price, its cheap for a reason

Don't believe the price, its cheap for a reason, they will find any loophole possible to get out of recovering your car without first lumber you with a £120 charge. My car wouldnt start so I called asking them to recover it, as it was a sunday and no local garages open they advised they couldn't come out unless they could take it to a garage so I had to leave the car. Called again 2 days later having arrange a gagrage to take it to, I mentioned I was hoping it was just a flat battery perhaps due to lights being left on (but not sure for certain) and they said they could no longer come out to recover the car unless I paid £120 up front as it could be my own fault. This service is cheap for a reason, they want to wait until people are in a desperate situation to hike the fees up. Awful service and awful advisors avoid like the plague, pay a bit more for recovery where they will come out regardless of why the car won't start. Reviewed on: 21st February 2024

Avoid this company at all costs!!!

Avoid this company at all costs! My car broke down due to an alternator issue, 2Gether arranged for a recovery truck to be sent to me within an hour and a half. However, I received a call an hour later saying that they were refusing to collect the car as the issue 'may be related to a previous claim.' I'm not sure how an alternator has anything to do with the clutch! Abysmal customer service who couldn't car whether you stay with them or go elsewhere. I wouldn't recommend this company to anyone. Reviewed on: 12th February 2024

Ridiculous

Would give 0 if I could! Guy calls 4 hours after being reported to say he only just got the job sent through. Thankfully now home and warm! I'll let my email explain the rest... ***Good evening, I write this email from the roadside as I am still awaiting a tow vehicle having called in at 12:52 today. I was called at 13:26 and advised a vehicle would be with me by 14:20. At 14:50 I called as no one had attended. I was told a further 45 minutes. At 15:52 I called and was told 10 minutes. At 16:00 I was told 25 minutes. At 16:35 I was told 10-15 minutes. At 16:52 I was told 10 minutes. I was told on this call that she had explicitly spoken to the operative herself and that he would be 10 minutes. I am a woman, on my own by the side of a single carriage way in the dark. I honestly cannot comprehend how it has taken this long when your phone lines state 90 minutes. I have had numerous members of the public who have driven by over 3 hours ago and offered food, water and assistance as they can see I have been waiting for hours. It's beyond embarrassing. I would appreciate a call from the manager to discuss as this is completely and utterly unacceptable.*** Operative called at 17:12 stating he'd be 20 minutes and that he had only just received the job. Don't disbelieve it as he's the only person to have actually called me! Reviewed on: 11th December 2023

0 star - how to file complaint to this insurance

They will tell you that they will be there in 1-2hrs but 4hrs later they will call to cancel and will charge you 90£ for cancellation fee. That's how they make money, not on the premium. So if you have already the policy on them, don't even try to call them unless you want to pay more. it is recommended to have another breakdown insurance rather than paying 90£. Reviewed on: 4th December 2023

Breakdown cover is a scam

Had 'Full UK' 2gether breakdown insurance or so I thought. Called due to exhaust coming off hanger causing it to trail on floor so couldn't be driven. Then I found out the hard way this isn't a proper breakdown solution. Phone rang for 30 mins to be told the 'Full UK' cover doesn't cover recovery more than 25 miles from your home address (not mentioned in the policy as far as I can see) and YOU need to identify a local garage open and willing to carry out a repair yourself. Imagine what the police would say if you told them you were ringing around for a garage sat in a live lane on the M62? Is that full UK cover or any cover? What if you don't have a smartphone with a internet signal? They then cut you off and tell you to rejoin the telephone queue again once you've rung round and found a garage willing to attempt a repair. They are keen to tell you you're on your own if they are late and the garage has now closed and will leave you on your own whether it's fixed or not. Call out time is 1-2 hours. They asked lots of questions to try and wriggle out from providing any cover at all, mentioning additional costs they're keen to levy. Don't waste your money on a partial policy, their marketing claims it doesn't cut corners and covers any eventuality which is a blatant lie. Completely misrepresents the reality, you'll feel you've been scammed. If you breakdown in the middle of the night away from home good luck, you'll be lucky to get any support. Not a good experience. AVOID Reviewed on: 4th December 2023

Try everything to get out of recovering your vehicle

I took family cover to ensure all of our vehicles were covered. When contacting they refused to recover the vehicle - as they had recovered the vehicle previously with an unrelated fault. They asked to an invoice for previous repair that was provided. DO NOT USE !!!!!! Will never take an insurance backed cover again - will stick to RAC or AA Reviewed on: 3rd December 2023

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