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2Gether Insurance: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 1.48 (42 reviews)

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1.19

Based on 42 reviews, last reviewed 5th Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

2 star

86%

Latest highest rating:

5

Breakdown Cover Cheap quote for the year and easy to setup Reviewed on: 24th August 2023

Latest lowest rating:

1

Left my wife on the roadside as they wouldn't pick u... Left my wife on the roadside as they wouldn't pick up the pone to assist her. Reviewed on: 5th July 2025

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2Gether Insurance Breakdown Cover reviews (42)

Will hang up on you and leave you stranded.

Wife's handbrake broke whilst travelling to work this morning. She called 2gether who refused to help stating that you can still drive with a broken handbrake. Maybe the women who took the call has 3 feet as i think its the only otherway possible to hold a car on a hill at traffic lights. They hung up on my my leaving her distraught and in tears. 2gether clearly not working together with their customer. I telephone 2gether and after a very long conversation they agreed to get the supervisor to call me back. That was 6 1/2 hours ago. I wish I had seen all of these negative reviews prior purchasing. Also may I add that the law states that it is illegal to drive with a broken handbrake. So also this company is happy for their customers to drive breaking the law. Reviewed on: 22nd October 2024

Scammer!

Scammer! stay away at all cost. All the negative comments on google and trustpilot are true. They will charge you no matter what it says in the policy.. Reviewed on: 28th August 2024

CAR BREAKDOWN SCAMMERS

*CAR BREAKDOWN* Scammers do not use they will leave you high and dry and stranded They do not cover you if you your car will not start if it hasn't started before basically left in the middle of nowhere offer to come out to me for an extra £140 plus parts absolute joke of a company do not use READING THE OTHER POOR REVIEWS IT SEEMS THAT ALL THE POWER REVIEWS ARE FROM THE BREAKDOWN SIDE OF THINGS MAYBE THEY SHOULD LOOK AT THAT NB Also extremely unhelpful on the telephone Reviewed on: 21st August 2024

I was on Holiday in Dorset and went out for the day...

I was on Holiday in Dorset and went out for the day to Swanage from the camp site I was staying at and halfway there 3- lights came on the dashboard, I decided to abort my visit and return to the campsite where I phoned the breakdown company 2Gether, at first they had no details of my breakdown cover after finding them they then refused to come out to my car. I was able to tow the car back behind my Motorhome and on my return my mechanic fixed the problem with a reader in 1/2 hour. I complained to the company but have not had any reply, avoid this company at all costs as they are a waste of time, pay more and get a better service. Reviewed on: 6th August 2024

Breakdown Call Out!!

This company should be avoided at all cost!! They may be cheap initially but if you need their "offered" services you will then find ot that they are "cheap and nasty!!" Their so called UK Full cover is a sham! It is firstly recovery to a garage to see if the car can be repaired, you will have to source the garage yourself as they can't recommend one! Next, if you can get a garage to look at your car the same day and attempt repair, highly unlikely, you will be on your way. If not you will have to wait possibly days and only when your car is declared unrepairable will you get recovered to your home or garage local to you. If you don't want to do this you can pay personaly for a recovery, that they of course can arrange bless them, which in my case would've been just under £1100 for 112 miles!! The AA would've done the same recovery at personal cost to me for £500!! After I had finished speaking to their charmless and sarcastic "robot like" operator I spoke to the AA, joined as an emergency member, also joining for the rest of the year which was £239 but from there on worth every penny as I was then in the hands of a professional organisation not a dodgy couldn't care less cowboy outfit like this!! Reviewed on: 29th July 2024

SHAM BREAKDOWN COVER

My car number is SD63UNG. I have used this breakdown service to change my car tyre in the past. Yesterday I went out and I had a flat tyre and after I was asked loads of questions, I was given an estimated time scope of 2 hours. The recovery man arrived after 1 hour 35 minutes. He requested for the wheel lock which I handed over to him. As he was trying to loose the wheel nut with the lock, the wheel nut hook detached from wheel nut. He called his agency to see if he could take my car to my mechanic, few miles away and his agency reached out to 2gether and 2gether declined. I called 2gether to explain the situation to 2gether but instead I was told I would pay a fine of £120. Its a breakdown cover!. My contract comprises repair at the spot and if not possible the car should be taken to mechanic. I spent another 3 hours on the spot to arranged for my car to be moved. I thank God that this didn't not happen in the middle of nowhere. 2gether breakdown cover is a sham!!! Reviewed on: 27th July 2024

6 hours waiting on an embankment with a disabled per...

6 hours waiting on an embankment with a disabled person. With plenty of false promises. We were told that we would be taken to the garage of our choice but in fact we were dropped just a few miles to a motorway services. Simply not trusted. Now we have a bill of £1200 from 2Gether.its a scam to get your money, they prey on vulnerable people Reviewed on: 21st May 2024

Not great customer service.

Not great customer service. When making a claim was told I would get more due to a mistake from one of their advisors. They took a while to get back to me to only tell me it would be less due to the mistake. They were very apologetic and did quickly process the claim afterwards though. Reviewed on: 21st May 2024

Car refused to start on 11/4/24 so called them out.

Car refused to start on 11/4/24 so called them out. Took ages to turn up but did get me started. "Mechanic" said it was faulty battery so got new battery today (12/4/24) and guess what? After a short run the car refused to start so once again called them out. They REFUSED despite me telling them I am disabled and my 88yo mother was with me. They told me it was same fault as yesterday and they do not do "repeat" call outs. I told them to send out their mechanic to check if it was the same fault and AGAIN they refused to come out.The agent even told me the personnel who attend call-outs are NOT qualified mechanics. It now looks like my starter motor is at fault so why did the "MECHANIC" not wheck this? Is it because they are NOT QUALIFIED MECHANICS" Their agents words, not mine. So if you want to throw away your hard earned cash with these cowboys, go right ahead. I'm lucky my contract with these incompetents runs out at end of month avoiding exhorbitant cancellation fees. AVOID AVOID AVOID This is my brother in laws experience with them last 48 hours Reviewed on: 12th April 2024

Scam - No policy documents ever received

AVOID! They took my money and never sent any policy documents. They are uncontactable by phone and do not answer emails. What’s the betting that if I needed them they would say. I had no policy. Look at the other reviews on here and on Trust Pilot too. Terrible. They make every excuse not to help people and charge MORE money if they actually do come out. I have asked my bank if they can do a Charge Back to return my fee in full. I think if no contract sent the company would by law have to return my money in full. Reviewed on: 27th March 2024

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