REFER TO EMERGENCY ASSIST REVIEWS AS THEY ARE CONNECTED TO THIS COMPANY

Having had a call out for a flat battery a few months ago, my car overheated today. They refused to come unless I paid a... Having had a call out for a flat battery a few months ago, my car overheated today. They refused to come unless I paid a hefty fee, as they classed it as “the same problem”. I’ve now found out it’s actually the head gasket. Completely unrelated. They obviously find excuses to not provide proper emergency cover. Read more Read less

My car wouldn't start after returning from holiday. Phoned them and they appeared to make up the rules as to why they wouldn't attend -... My car wouldn't start after returning from holiday. Phoned them and they appeared to make up the rules as to why they wouldn't attend - as they went along. The main outcome being that my car had been left and was no longer roadworthy. Absolute waste of time and money as a company. Read more Read less

The worst experience I’ve ever had with a company. I took out a breakdown policy with 2Gether Insurance and when push came to shove and... The worst experience I’ve ever had with a company. I took out a breakdown policy with 2Gether Insurance and when push came to shove and I had actually had broken down, they made every excuse you could think of not to come out and help. They were RUDE and told me that I wouldn’t be covered, I was left stranded on the road. They tried to charge me £310 to recover me 5 miles home, absolutely ridiculous. They are straight up con artists. Read more Read less

AVOID/AVOID/AVOID broke down with a flat battery,said as i had had radio on could not cover me and would cost over £100 for a jump... AVOID/AVOID/AVOID broke down with a flat battery,said as i had had radio on could not cover me and would cost over £100 for a jump start, and left me as a disabled person on the road away from home,luckily i had jump leads and someone gave me a jump start,WOULD NOT ADVISE ANYONE TO USE THIS COMPANY TOTAL BUNCH OF SCAMMERS Read more Read less

2Gether Misleading Policy Terms Hidden in Small Print I purchased a taxi breakdown cover policy through GoCompare, specifically searching for taxi coverage. To my surprise,... 2Gether Misleading Policy Terms Hidden in Small Print I purchased a taxi breakdown cover policy through GoCompare, specifically searching for taxi coverage. To my surprise, I later discovered that the policy I bought only applies to sole traders—and crucially, does not cover taxi use under the Business Class 1 level. When I contacted 2Gether for assistance after a breakdown, I was told my policy was invalid for my vehicle because I needed a Business Class 3 policy instead. This was never made clear during the purchase process. What’s most frustrating is that this critical limitation was buried in just one sentence within a 57-page document. This feels deliberately misleading. Important exclusions like this should be clearly stated upfront—not hidden in dense small print. Customers need to be extremely careful when dealing with 2Gether, as their wording can be confusing and potentially deceptive. In contrast, companies like The AA and RAC are much more transparent, clearly labelling taxi-specific policies with obvious headings and straightforward explanations. Overall, a very disappointing and frustrating experience. I would not recommend 2Gether for taxi drivers. Read more Read less

Appalling service. I broke down in the middle of nowhere, on holiday, with virtually no phone signal and very poor mobile data so couldn't call... Appalling service. I broke down in the middle of nowhere, on holiday, with virtually no phone signal and very poor mobile data so couldn't call them from the roadside. A very kind couple took me to a location less than 3 minutes away from my car where I could call the company. The woman taking my call kept insisting that I return to my car in order to give them a specific location by sending a pin as I was on a road that she couldn't find on her map. Despite my explaining again and again that this was impossible due to the lack of signal, she remained very unhelpful. Annoyingly, she was able to locate where I was making the phone call from but said that it was company policy that they couldn't send the breakdown people there as I had to be with my car- otherwise there would be a fine of £150. At one point, when I was in tears as I had no idea how else to describe my location, she told that they couldn't help me at all. It was only due to the kindness of local people to be able to help give the location of my car that I then received breakdown assistance. If they had not helped, I would have been left without any assistance whatsoever. When the woman told me that they wait could be up to two and half hours, I asked if I needed to be with my car or could wait in the cafe that I was making the call from. The lady told me that she would ask the agency to call me 10 minutes before they were due to arrive. I told the lady that I was a good 15 to 20 minute walk from my car and asked if the agency could please call withing this time frame so I wouldn't have to wait in a freezing car along with my dog, was told that no, they could only call me 10 minutes before. The lady then told me she would be calling back to let me know who would be coming and a more accurate time frame- great, except I asked her to please make sure she called back on the number for the cafe and not my mobile as I had zero signal- I asked her twice or even three times that this would happen and she assured me it would. 45 minutes later, with still no call back, I rang the company back only to be told that the breakdown people would be with me within the next 40 minutes and that they had called to let me know and left a voicemail....on my mobile. Whilst I understand the lady on the phone was simply following company policy, my whole experience was awful. I felt totally abandoned and helpless. I could not recommend a company less. Read more Read less

Horrible service. Still waiting for them to arrive , it’s already been 3 hours. They shouldn’t operate if they can’t assist stranded people on time.... Horrible service. Still waiting for them to arrive , it’s already been 3 hours. They shouldn’t operate if they can’t assist stranded people on time. Ruined my whole day . Please don’t use them , it’s not worth it. Read more Read less

Left me, a lone female, stranded in a remote location. I had poor phone signal, but they still wanted to waste time asking me every... Left me, a lone female, stranded in a remote location. I had poor phone signal, but they still wanted to waste time asking me every question imaginable. Eventually the connection was lost, but i had provided what3words location. My policy number and reg have always been enough with other companies. No help came from them. I was stranded for HOURS until finally my daughter realised I was missing and located me using the dog's GPS tracker! Read more Read less