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2Gether Insurance: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 1.51 (39 reviews)

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1.20

Based on 39 reviews, last reviewed 22nd Feb 2025

No new 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

2 star

84%

Latest highest rating:

5

Breakdown Cover Cheap quote for the year and easy to setup Reviewed on: 24th August 2023

Latest lowest rating:

1

Auto-renew Contrary to the information explicitly published on their website, 2gether insurance auto-renews their policies, so be warned. If this is how they res... Read more Reviewed on: 22nd February 2025

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About this product

Our 2Gether Insurance Breakdown Cover reviews can help you to find out what life as a 2Gether Insurance customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

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2Gether Insurance Breakdown Cover reviews (39)

0 star - how to file complaint to this insurance

They will tell you that they will be there in 1-2hrs but 4hrs later they will call to cancel and will charge you 90£ for cancellation fee. That's how they make money, not on the premium. So if you have already the policy on them, don't even try to call them unless you want to pay more. it is recommended to have another breakdown insurance rather than paying 90£. Reviewed on: 4th December 2023

Breakdown cover is a scam

Had 'Full UK' 2gether breakdown insurance or so I thought. Called due to exhaust coming off hanger causing it to trail on floor so couldn't be driven. Then I found out the hard way this isn't a proper breakdown solution. Phone rang for 30 mins to be told the 'Full UK' cover doesn't cover recovery more than 25 miles from your home address (not mentioned in the policy as far as I can see) and YOU need to identify a local garage open and willing to carry out a repair yourself. Imagine what the police would say if you told them you were ringing around for a garage sat in a live lane on the M62? Is that full UK cover or any cover? What if you don't have a smartphone with a internet signal? They then cut you off and tell you to rejoin the telephone queue again once you've rung round and found a garage willing to attempt a repair. They are keen to tell you you're on your own if they are late and the garage has now closed and will leave you on your own whether it's fixed or not. Call out time is 1-2 hours. They asked lots of questions to try and wriggle out from providing any cover at all, mentioning additional costs they're keen to levy. Don't waste your money on a partial policy, their marketing claims it doesn't cut corners and covers any eventuality which is a blatant lie. Completely misrepresents the reality, you'll feel you've been scammed. If you breakdown in the middle of the night away from home good luck, you'll be lucky to get any support. Not a good experience. AVOID Reviewed on: 4th December 2023

Try everything to get out of recovering your vehicle

I took family cover to ensure all of our vehicles were covered. When contacting they refused to recover the vehicle - as they had recovered the vehicle previously with an unrelated fault. They asked to an invoice for previous repair that was provided. DO NOT USE !!!!!! Will never take an insurance backed cover again - will stick to RAC or AA Reviewed on: 3rd December 2023

Terrible Service

Terrible service from 2Gether. I just phoned up to report my car won't start. A customer service agent told me that I had a 'similar issue 7 months ago'. I explained that I got a new alternator fitted back in April so this is different. He then told me I had to prove I had a new alternator fitted or he wouldn't send anyone out with out charging me the minimum fee! How does he think I've driven my car for the last seven months??? Terrible company, never again. Reviewed on: 26th November 2023

£30 call out fee and £10 cancellation fee of before 14 days cool off period.

I came across this policy on Go Compare, specifically choosing an option with no excess or call-out fees. It was listed at the top and seemed perfect, so I followed the link, answered the questions, and never saw any mention of a £30 call-out fee. The documents arrived, and to my surprise, the call-out fee was the first thing I noticed. I chose to emailed them, given their phone contact number was a premium rate number which set off another alarm bell ringing. I explained the problem and requesting a refund. Their reply stated a £10 cancellation fee. I escalated my reply to a complaint, this was met with the claim that there were warnings about the call-out fee throughout the application, which was not true. I reiterated my request for a refund, stating that prioritizing a £10 fee over customer satisfaction and potential negative feedback seems shortsighted. I define cannot recommend a company run by cow boys that seems to operate in a less-than-honest manner. Reviewed on: 9th November 2023

Cheap for a reason, they suck

Had puncture, called and over an hour with still no answer. I had to call an emergency mobile repair company, which renders this breakdown service useless. Took out Green Flag the following day. This company and beyond awful and should be avoided and reviewed as they are rogue traders. Reviewed on: 20th October 2023

ADMIN FEE WHEN YOU CANCEL WITHIN 14 DAYS

Bought a policy on Tuesday because I had warning lights on. Called on Wednesday for breakdown help Told policy does not cover the issue Asked for refund immediately Told that since Im within 14day calling period I will get refund MINUS £10 It is written in their terms but this is ridiculous I DO NOT RECOMMEND!!! Reviewed on: 16th October 2023

Breakdown Cover

Cheap quote for the year and easy to setup Reviewed on: 24th August 2023

Pay for what you get

I made the huge mistake of taking out breakdown insurance through these guys. My car broke down and they will look for any excuse to turn you down when you need their help. Going to pay a few extra quid next time for RAC who were hugely helpful when I needed them a few years ago. Reviewed on: 14th August 2023

Con artists

Despite the policy saying full uk cover they do not give roadside assistance for anything other than puncture or jumpstart Will not take you any further than 1 mile to garage despite the full uk cover saying National Recovery . The policy is misleading Avoid this company Reviewed on: 22nd July 2023

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