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2Gether Insurance: Breakdown cover reviews

Name: Breakdown cover
Rating: 1.18 (49 reviews)

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1.18

Based on 49 reviews, last reviewed 8th Apr 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

2 star

88%

Latest highest rating:

5

Breakdown Cover Cheap quote for the year and easy to setup Reviewed on: 24th August 2023

Latest lowest rating:

1

2Gether Misleading Policy Terms Hidden in Small 2Gether Misleading Policy Terms Hidden in Small Print I purchased a taxi breakdown cover policy through GoCompare, specifically searching for taxi co... Read more Reviewed on: 8th April 2026

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About this product

2Gether Insurance provide breakdown cover for cars, vans and motorcycles.

There are a range of cover options to choose from including Economy, Full UK, Full UK and EU and Personal UK. Whichever level of cover you opt for you’re entitled to an unlimited number of callouts during the term of your policy.

2Gether Insurance breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used 2Gether Insurance before, you can also leave a review and share your experience.

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2Gether Insurance Breakdown cover reviews (49)

2Gether Misleading Policy Terms Hidden in Small

2Gether Misleading Policy Terms Hidden in Small Print I purchased a taxi breakdown cover policy through GoCompare, specifically searching for taxi coverage. To my surprise, I later discovered that the policy I bought only applies to sole traders—and crucially, does not cover taxi use under the Business Class 1 level. When I contacted 2Gether for assistance after a breakdown, I was told my policy was invalid for my vehicle because I needed a Business Class 3 policy instead. This was never made clear during the purchase process. What’s most frustrating is that this critical limitation was buried in just one sentence within a 57-page document. This feels deliberately misleading. Important exclusions like this should be clearly stated upfront—not hidden in dense small print. Customers need to be extremely careful when dealing with 2Gether, as their wording can be confusing and potentially deceptive. In contrast, companies like The AA and RAC are much more transparent, clearly labelling taxi-specific policies with obvious headings and straightforward explanations. Overall, a very disappointing and frustrating experience. I would not recommend 2Gether for taxi drivers. Reviewed on: 8th April 2026

Appalling service.

Appalling service. I broke down in the middle of nowhere, on holiday, with virtually no phone signal and very poor mobile data so couldn't call them from the roadside. A very kind couple took me to a location less than 3 minutes away from my car where I could call the company. The woman taking my call kept insisting that I return to my car in order to give them a specific location by sending a pin as I was on a road that she couldn't find on her map. Despite my explaining again and again that this was impossible due to the lack of signal, she remained very unhelpful. Annoyingly, she was able to locate where I was making the phone call from but said that it was company policy that they couldn't send the breakdown people there as I had to be with my car- otherwise there would be a fine of £150. At one point, when I was in tears as I had no idea how else to describe my location, she told that they couldn't help me at all. It was only due to the kindness of local people to be able to help give the location of my car that I then received breakdown assistance. If they had not helped, I would have been left without any assistance whatsoever. When the woman told me that they wait could be up to two and half hours, I asked if I needed to be with my car or could wait in the cafe that I was making the call from. The lady told me that she would ask the agency to call me 10 minutes before they were due to arrive. I told the lady that I was a good 15 to 20 minute walk from my car and asked if the agency could please call withing this time frame so I wouldn't have to wait in a freezing car along with my dog, was told that no, they could only call me 10 minutes before. The lady then told me she would be calling back to let me know who would be coming and a more accurate time frame- great, except I asked her to please make sure she called back on the number for the cafe and not my mobile as I had zero signal- I asked her twice or even three times that this would happen and she assured me it would. 45 minutes later, with still no call back, I rang the company back only to be told that the breakdown people would be with me within the next 40 minutes and that they had called to let me know and left a voicemail....on my mobile. Whilst I understand the lady on the phone was simply following company policy, my whole experience was awful. I felt totally abandoned and helpless. I could not recommend a company less. Reviewed on: 30th March 2026

Horrible service.

Horrible service. Still waiting for them to arrive , it’s already been 3 hours. They shouldn’t operate if they can’t assist stranded people on time. Ruined my whole day . Please don’t use them , it’s not worth it. Reviewed on: 23rd February 2026

Didn't provide the service I pay for

Left me, a lone female, stranded in a remote location. I had poor phone signal, but they still wanted to waste time asking me every question imaginable. Eventually the connection was lost, but i had provided what3words location. My policy number and reg have always been enough with other companies. No help came from them. I was stranded for HOURS until finally my daughter realised I was missing and located me using the dog's GPS tracker! Reviewed on: 17th January 2026

Do not go with this cowboy company buy cheap get app...

Do not go with this cowboy company buy cheap get appalling service its not worth it . Avoid at all costs . Reviewed on: 10th October 2025

Bad customer service.

Waited 40 minutes for someone to answer, also realised they don`t cover accident or vandalism. Reviewed on: 19th September 2025

AVOID, scam policy that I was mis-sold.

AVOID. Scam policy that I was mis-sold. Supposed to be motor trade breakdown cover but it excludes cover for vehicles with no tax so is effectively useless (this is what trade plates are for). Would not assist with recovery. Will be taking this further. Reviewed on: 2nd September 2025

Left my wife on the roadside as they wouldn't pick u...

Left my wife on the roadside as they wouldn't pick up the pone to assist her. Reviewed on: 5th July 2025

Auto renewed without informing me

Auto renewed my breakdown for 2025/26. Only discovered this when I checked my bank account. Have emailed twice requesting reasons for this but still waiting for a response Reviewed on: 3rd July 2025

Liars and con artists. AVOID

After breaking down, 2gether lied to me about the distance I could be recovered. I didn't have the policy documents on me so I couldn't check. They were insistent I could only be taken to a local garage - even on a Friday evening when the garages were closing. They left me to ring around a load of garages from the roadside but none could inspect the car that day. Under duress I allowed the car to be taken and left outside a random garage over the weekend and I arranged onward travel for myself. I checked my policy wording when I got home and guess what - I'm entitled to nationwide recovery if the car can't be fixed the same working day! I got back in touch with 2gether to ask them to bring the car to a garage local to my home (which is what should've happened in the first place) but they refused because they don't reattend for the same fault!! Having seen other reviews it seems that's their strategy - just drop the car somewhere local regardless of what your policy says. Then it's up to you to get trains etc to get home and pick up your car again once it's fixed. They don't care about the inconvenience to you - keeping costs low is their only concern. Utterly appalling Reviewed on: 16th June 2025

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